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“Perhaps the best service I have experienced in a hotel”

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Abaca Boutique Resort
Ranked #1 of 30 Hotels in Lapu Lapu
Certificate of Excellence
Toronto, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Perhaps the best service I have experienced in a hotel”
Reviewed May 28, 2014

A wonderful surprise! I was hoping for a nice room in a small boutique hotel. The experience was so much more. We booked a pool villa and it was very large and was a nice as we expected. It would have been nice to have our small private pool heated so we could enjoy a soak at night. The quality of service was way beyond expectations. The staff seemed to know your needs before you did, fresh towels laid out each time you went into the pool, tea, water and ice cream brought to you pool side without asking, a staff member sent with you on a snorkeling excursion to make sure all went smoothly, a warm breakfast packed to go for a 5:00 a.m. departure for a tour...... I would 100% recommend this hotel to friends.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JM0999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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376 reviews from our community

Traveler rating
    333
    38
    4
    0
    1
See reviews for
79
219
7
10
Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
philippines
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 27, 2014

stayed at abaca boutique resort for my birthday and our 13th anniversary. the property is so exclusive that you can't go to the poolside if you are not a checked in guest. When we entered our room, a birthday was waiting for is, with candle lit room. So romantic. A 24hour butler is assigned to us. we can request for a table set up for our meals, the crew are so kind, missing them when wr checked out. There is a free shuttle to bring us anywhere in mactan area. the room is fixed everytime you get out of it. everything is right in abaca. worth the upscale price. Try them soonest.

  • Stayed October 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank glengonz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 19, 2014

Still in our first night and by far the best place we stayed in Philippines , very secluded great for couples , staff is very professional and friendly they call you by your name makes you feel at home . I recommend this to anybody.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eunicechappell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manila
Level Contributor
98 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed May 12, 2014

My husband and I have just recently returned from a three night stay at the Abaca Boutique Resort. We usually stay at the Shangrila when in Cebu but this time, opted for a smaller, more private property and this was a perfect choice! It's like being in your own private resort with the best trained staff looking after your every whim! We arrived early in the morning and were ushered into the cabana by the pool while waiting for our room to be ready. Staff offered us cool refreshing lemonade and even oatmeal for a light breakfast and then let us check in well before the usual time. The included Breakfast everyday was your choice from some very options served anytime and anywhere you desired and the food in Abaca is definitely top notch and not too expensive. Our room was very spacious and well appointed with his and hers wash basins, separate shower and bath and large, fluffy towels. The bed was so comfortable one was tempted to sleep in all day. Loved the infinity pool and the complimentary evening cocktails! That being said, Abaca may not be for everyone especially those looking for more activity but if you just want a relaxing weekend, this is perfect! We did a city tour if Cebu which I didn't really enjoy because the traffic was horrendous; also an island hopping excursion for snorkeling and some beach time; the islands were lovely but the beaches were painful to walk on because of stones and sharp shells. The best draw here is definitely the people who make your stay so pleasurable and anticipate your every need that you wish you didn't have to leave! Thanks to all of them -- chef Pat, GM Glen, Head Butler Raffy, Paul, Angelo, Jane and everyone for a memorable weekend!

  • Stayed May 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank travelbugManila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muntinlupa, Philippines
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 28, 2014

My husband and I decided to return to Mactan to celebrate our first anniversary. Since Shangrila was fully booked, we decided to shorten our stay there and transfer to Abaca (instead of changing rooms). It was the best decision ever! Abaca provides fantastic service! We wanted to stay longer! The room that we stayed in is huge! Everything you ever need is there. It's like heaven on earth. Breakfast can be served at your preferred time. There is no time limit. It can also be served in your room if you do not want to go out. The restaurant offers great food. We tried the boneless short ribs and we were just too happy! We will definitely come back.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nezzlheiy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paisley, United Kingdom
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 26, 2014

Stayed here with my husband for a long weekend and could easily have stayed longer. This is a fairly small resort but the villas are incredibly roomy and spacious and we had our own private pool and small garden area where they served breakfast if you did not want to walk the few minutes to the dining area. There is a fantastic variety of food and the head chef greets and chats to you daily and if you request any particular dish they are more than happy to accommodate you. Be warned the portions are generous and the roast chicken dish could easily feed 3 people. There isn't much of a beach but a fantastic pool area where you are served a constant stream of drinks and nibbles and feel totally pampered. It is hard to fault this hotel but the biggest praise I would give is to the service, the staff are delightful and their service is outstanding you won't be disappointed with this resort. My only criticism is probably with the lack of Eco friendliness in particular the surrounding islands...they have some good snorkelling but I was dismayed to find shells and coral on sale everywhere......there is a fantastic snorkelling area but most of the coral has been taken.....
I would hate to return to find the sea beds empty!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Buona23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 16, 2014 via mobile

Nothing can describe their excellent customer service, from picking us, going to our room, serving our foo d, drinks and even servicing our needs in the pool all the way from dropping us back in the city -- had great time, great food and very comfortable atmosphere -- will definitely go back here again

Stayed March 2014, traveled as a couple
Helpful?
3 Thank Carlos G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Abaca Boutique Resort

Property: Abaca Boutique Resort
Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Phone Number:
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Spa Hotel in Lapu Lapu
#1 Romantic Hotel in Lapu Lapu
#1 Family Hotel in Lapu Lapu
#1 Top resorts Hotel in Lapu Lapu
#2 Business Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$$$
Number of rooms: 9
Official Description (provided by the hotel):
Abaca, one of the most exclusive boutique resorts is located in the beautiful central Philippines on Mactan Island. Abaca is a tropical hideaway that offers the tranquility of very private deluxe suites set in a lush tropical oceanfront retreat. In addition to the spacious suites and villas, guests enjoy full luxury spa and restaurant experiences. ... more   less 
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Also Known As:
Abaca Boutique Hotel Lapu Lapu
Abaca Boutique Resort Cebu Island/Mactan Island

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