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“Harrowing experience”

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Abaca Boutique Resort
Ranked #1 of 30 Hotels in Lapu Lapu
Certificate of Excellence
Cebu City, Philippines
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
“Harrowing experience”
Reviewed July 28, 2013

I would not recommend it specially with the "tongue lashing" experience we had with one of their foreign guest , the resort's security personnel was not even able to protect us from such considering that our one year old baby was with us.. They should do something about their crowded parking space and protect their guest from people with such "barbarous" behavior...

Stayed July 2013, traveled with family
Helpful?
11 Thank LiChin U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave O, Public Relations Manager at Abaca Boutique Resort, responded to this review, July 31, 2013
Dear LiChin U,

Thank you for openly sharing your experience with us. We have built our resort on the premise that each and every guest at abaca is a VIP and should be treated accordingly. The vast majority of our TripAdvisor reviews reflect our passion to ensure this experience for all who visit abaca. Your experience was not up to our standard in that regard and I would like to personally apologize for the situation that occurred in the parking area in which another guest became verbally abusive. We have already banned this guest from our resort and our other establishments in Cebu as we have a no tolerance policy for any racial or discriminatory behavior.

Sincerely,
abaca management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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376 reviews from our community

Traveler rating
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    4
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 25, 2013 via mobile

Abaca is a stunning boutique resort located about 15 mins from the airport. The service, rooms and everything about the resort are just outstanding and this is truly magnificent! We travelled with 2 children and had the private plunge pool which was gorgeous. The restaurant was incredible - wonderful food, friendly chef who comes out of the kitchen to come and chat and to customize dishes to suit (even for the kids!)
The only drawback is that there is no beach and no sand. The pool and surrounding cabanas are stunning and a wonderful place to relax (and great service), but you cannot swim in the ocean directly from the resort.
We took a day trip out from the resort and the staff were just amazing - organising a picnic breakfast for the road and lovely towels and drinks upon our return. Wonderful relaxing place!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
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Helpful?
3 Thank KStanno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 11, 2013

The environment is simply so cozy and comfortable that you just dont feel like going anywhere else, but just laze within the hotel. They will try every means to customise things to meet your needs and request, and best of it, at a very reasonable price. A hotel which you will not regret staying and would definately miss when you leave.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank babybabe772003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed June 30, 2013

After arriving at the conclusion that we wanted to have our wedding at Cebu, we scouted for locations and checked in at abaca to check out the place.

The service at abaca is truly personal. The staff addresses you not with the usual "sir" or "miss" but with your first name. The chef also personally introduces himself while you're having brunch/dinner and asks how the food is and if there's anything you need.

While lounging at the cabanas, we were almost always pleasantly surprised with complimentary services or food which is always a welcome treat! Since we had some "business" at abaca we had to, reluctantly, leave the cabanas and go elsewhere -- the most difficult thing, indeed.

Service is top notch, we need not request for early check-in or late check-out, provided noone is using the room, the staff informs you whether you can stay a little longer in your rooms.

We are having our wedding at this resort, and we can't be more excited to share this gem in Cebu!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank estvanguardia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
130 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed June 29, 2013

This place is something else! Perfect in every way from their great tasting food, first-class amenities and most specially their wonderful staff. The only thing that was not perfect was our very short stay.

Hubby and I booked two nights at Abaca to celebrate our birthdays. From the start of my email inquiry concerning their room availability to the booking process, everything was handled promptly by Glenn (who happened to be the resort's manager). Everything was seamless.

On our first night we stayed at their Oceanfront Spa Villa and what a lovely villa it was! The staff even surprised us with a birthday cake and wine plus a tray of fresh fruits and cheeses.

If that wasn't enough, the next day we received another wonderful surprise. We were upgraded to their Seaview Pool Villa, their biggest villa. What an amazing birthday celebration this was turning out to be!

Through out our stay, we have been well taken cared of by our personal butlers Raffy and Richie. Great guys! Not to mention their very attentive pool attendants and wait staff at their restaurant. Excellent service all-around!

This was definitely one memorable experience!

Move over Shangri-La, we now have a new favorite place to stay in Cebu. We are definitely coming back!

  • Stayed June 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank MamaSqueak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davao City, Philippines
Level Contributor
67 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed June 21, 2013

I originally booked a Poolside Oceanfront Suite for overnight stay with my wife. Few days before our stay, I received an email from Abaca to say that our accommodation has been upgraded into Garden Pool Villa, wow!

Prior to our check in date, I was already in Cebu with my family staying in one of the hotels in Cebu. A complimentary transport from Abaca picked up us from the hotel in Cebu City leaving our children under the care of my relatives. The moment we stepped into the car, we started to experience the best customer service ever! Fresh towels and drinks were provided while in the car. Upon arrival at Abaca Boutique Resort, we were treated like a royalty. The first time staff took us to our Villa, we became speechless! The villa is huge for 2 people with own infinity pool and outdoor shower. There are 2 LCD TVs and Mac Computer with complimentary wireless internet access. The entire villa is decorated with ornaments made of abaca. We love the privacy!

We also love the infinity pool of the resort which overlooks the clear sea water.Everywhere in this place is beautiful including their small gym. Abaca Boutique Resort is definitely a world class resort ideal for couples looking for a romantic gateway. The service is faultless. I would not hesitate to stay here again in the future and would highly recommend this place to everyone looking for an amazing place! BTW, we stayed here April 2012.

  • Stayed July 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank dabawenyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 12, 2013

I was invited by my relatives to join them at this boutique resort hotel. The moment I stepped-in their premises, I was like.. WOW! Like my previous reviews, I was privileged to have relatives that invite me & my sister to 5-star hotels. But this one is different especially for a Philippine setting.

Abaca is good for relaxing, and very good if you prefer a more private place to spend with your family & be it for couples. They only have 9 rooms/suites. It's quite costly compared to other resorts, but its worth it. What made it even special is the warm welcome and hospitality of their staff. To add up, their food is exquisite! I love
almost everything there! I admire their careful selection of furnitures and interior accessories. You can feel the personal touch of the Architect & Interior Designer that did this resort.

My husband & I would save up for ourselves for a vacation like this if we're able to. ;-)

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brightlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Abaca Boutique Resort

Property: Abaca Boutique Resort
Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Phone Number:
Location: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Romantic Hotel in Lapu Lapu
#1 Family Hotel in Lapu Lapu
#1 Spa Hotel in Lapu Lapu
#1 Top resorts Hotel in Lapu Lapu
#2 Business Hotel in Lapu Lapu
Price Range (Based on Average Rates): $$$$
Number of rooms: 9
Official Description (provided by the hotel):
Abaca, one of the most exclusive boutique resorts is located in the beautiful central Philippines on Mactan Island. Abaca is a tropical hideaway that offers the tranquility of very private deluxe suites set in a lush tropical oceanfront retreat. In addition to the spacious suites and villas, guests enjoy full luxury spa and restaurant experiences. ... more   less 
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Also Known As:
Abaca Boutique Hotel Lapu Lapu
Abaca Boutique Resort Cebu Island/Mactan Island

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