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Pacific Cebu Resort
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Reviewed August 27, 2013 via mobile

This resort was disappointing to say the least. Nothing like the pictures, badly in need of renovations and a generally frustrating 24 hours of my life.

We arrived for our last night in Cebu, tired, hungry and ready to fall into bed. We found out that the advertised price was actually only for locals and were rudely told to book on Agoda and that no, the wifi (so we could book) had been down for a couple of days so they can't help us. After an hour of trying, we eventually booked in and were shown to our room.

Meals were average, breakfast was nice but not very clean area (birds, bugs and hair) but a very friendly waiter to make up for it.

The beach is noisy with karaoke and other music, the pool is cracked and brown, the sea is dirty and the deck is very rickety.

Paid way too much for this hotel.

  • Stayed: July 2013
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2  Thank TravelindsRH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2013

We came to by cab which is little far for the heart of the city, just as walk in for a day use to enjoy beach and facilities. Good thing was that there were few guests around (Korean of course!). You are charge around 300 or 400 pesos per person, but whatever is the amount you pay, this is credited to you for food, drinks, etc… Kiddy pool is nice if you have some. We wanted to have island hoping but they are only taking 24h in advance reservation. Besides, rates are absolutely scandalous! For the tours we have been presented, the only thing which seems to justify the high rate as per the staff was the food included! Also, we noticed this resort before booking to a different one. We therefore asked to see their rooms, just to check, and we were relieved not to have booked there. Extremely. Remember also, this hotel is in the middle of nowhere. If you want to get a cab yourself, you gotta walk and get a tricycle which will bring you to the nearest mall. Otherwise, hotel will call a cab for you. Will wait ages, and will be charged treble the price.

  • Stayed: May 2013, traveled with family
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5  Thank bobOkinawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2013

I will tell u, don't ever ever ever dare to book on this hotel, they are the most worst ever hotel i ever encountered, to be truthful SoGo hotel is better service that this resort/hotel. Everything is talk about fees, fees, fees till u pissed off, let me tell u my experiences here quickly..
on arrival, usually if u are working in the front desk u should have more energy to greet ur newly guest knowing they just went from the long travel & given their place is too far from the city, so again we feel unwelcome here -- ( i should not waste my time * effort traveling here), so we are now talking to the receptionist they asked for the ID & asked as to seat for a moment while checking the details etc.. waiting... waiting... waiting.... till they called us & give the key of our room.
ROOM MOMENT-- the room is big & good in a sense coz they have refrigerator, TV (not a flat screen) old Vault, the bath tub is good but hey mostly the hotel offers or give 2 complimentary mineral water bottled though they have here actually 4 mineral water bottle but it coz for P60 pesos each damn.... good thing i did not drink it yet :P... seems everything is not ready when we arrived here there is no soap on the bathroom
so i tried to read what is on their booklet (normally hotels & resort have this booklet for their guest like an FYI thing) funny thing is all the information is written in Japanese what the F&%&, i don't know if their guest is exclusive for Japanese only that's the reason why they have this all in writing so no idea at all what is all in their booklet, what we did we go to the reception area and maybe they have an English version w/c we thought they have-- but the front desk says, nope we don't have in English only in Japanese if u want to know more about the information on that booklet we need to go to the travel & tours section to explain further, wahahahahaha so i am thinking i need to spend 1 day to memorize all the information on that booklet if i am interested. so i said NOPE!!!!
MORNING BREAKFAST-- the buffet is horrible they are charging us P250 per person for food w/c is not even smell or look like a food from Hotel, This resort are making the most of it by milking their guests with ridiculously inflated charges for everything, and hey i never thought that there's still hotel or resort exist like this Internet is 500 for 24 hours, 1500 for a week where in fact now a day public buses offer a FREE WiFi and this damn S@#$% hotel didn't not.

i heard about that they have corkage fees for food delivery (1000 pesos) and a whole list of other fees for bringing in outside drinks and food w/c is written on their booklet its P150 per item u bring inside the resort anything that u bought outside their premise, example u buy 1 bottle of mineral water coz u don't like to use their mineral water they will charge u P150 for that, then if u buy ur pasalubong for ur friends it will count again per item P150.. damn S#$@... everything is fees again,...

Their staffs were the rudest group of people that I ever met and the place was so badly maintained. Lousy, terrible, awful customer service again I ever experienced.

So again, if ever u want to stay here in Pacific Cebu Resort I would advise u to study Japanese Language so u can read & understand their writings.


Nuji

  • Stayed: May 2013, traveled as a couple
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8  Thank nujime2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

"Summer is fun!"
Especially if you were spending it on the right place. Have your own choice where you can have a rest and enjoy your vacation.
Pacific Cebu Resort is a good place to spend for a vacation and especially for Summer Outings.
We spend our Summer Outing here where we avail promo package which is P 450 per pax and minimum of 30 person. The buffet is good and very tasty. The place is so peaceful. On their package it includes the usage of pool, volleyball net, washrooms, videokes and others. Try to visit this place and you'll have an unforgettable vacation ever.

From Mactan Airport just ride a taxi to Suba Basbas, Lapu-Lapu.

Room Tip: Choose a room which is near the Agoda Spa. It's more peaceful there.
  • Stayed: May 2013, traveled with friends
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4  Thank Jacinth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

We booked through Agoda for the Easter holidays, admittedly the rates were quite cheap. We got two Deluxe Garden view rooms with breakfast . The rooms were okay though they havent upgraded yet to a Flat TV, the drain in the bathroom takes a bit of time to drain, there were no grab bars in the bathroom tub which is not so safe specially for older people like my father. The buffet breakfast was very limited around 3 different breakfast items only. The waiters need training very badly, when we had dinner using their ala carte menu , they have no product knowledge at all. Their housekeeping staff were surprisingly not too courteous, unlike the other resorts and hotels we have check in during the past, they never greet you , they just look at you and its surprising this is supposed to be a Japanese owned resort and most of the Japanese training always focuses on courtesy . But as a hotelier myself, this resort needs a lot to improve although I must say this resort is value for money . For our short Easter Holiday, we still enjoyed and had a pleasant stay.

  • Stayed: March 2013, traveled with family
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1  Thank verav927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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