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“Not well-trained Front Desks”
Review of Mango Park Hotel

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Mango Park Hotel
Ranked #72 of 92 Hotels in Cebu City
Reviewed May 10, 2009

What I like the most during my vacation with my fiance was the room service. It is quick and their food is delicious. Their receptionists were nice to us, however, their front desks, didnt know how to smile to the customers, whether foreigners or Filipinos. The manager needs to train them in order for the customers to go back to the hotel to stay the next time. My next concern is that their suite was not what i had expected. It was just an ordinary room. Their linens were not that white and new although they change them every other day. I like their bathroom. They have hot and cold shower,bath tub and sink. The pool is great. You will have a privacy in swimming alone with your loved ones.

  • Stayed: April 2009, traveled as a couple
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1  Thank JambyCebuCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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225 - 231 of 333 reviews

An Agoda Traveler
Reviewed May 9, 2009

  • Stayed: May 2009
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
An Agoda Traveler
Reviewed April 21, 2009

  • Stayed: April 2009
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
An Agoda Traveler
Reviewed April 7, 2009

  • Stayed: April 2009
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
An Agoda Traveler
Reviewed April 5, 2009

  • Stayed: April 2009
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Thank An Agoda Traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed April 3, 2009

I had seen this hotel described as a "boutique" hotel, that had just been renovated. The prices were reasonable, and it's location looked convenient.

After a 3-day stay over Valentines weekend, I wouldn't classify the Mango Park Hotel as a particular bargain, or as being particularly luxurious. The room was acceptable, but the sheet vinyl entry, indoor/outdoor carpeting and cheap, hard, inner-spring mattresses kept if from seeming, in any way, upscale. A "boutique" hotel should mean that it is small, but luxurious, possibly offering some unique amenities. Except for the roof-top swimming pool, this was an average hotel, with below average front desk staff.

We stayed in a Suite, on the fourth floor, any the view was horrible. It overlooked some very run-down apartments/condos. It was a large room, with queen and twin beds, a writing desk and a small table for two. The bathroom had recently replaced marble counter tops, and a separate tub and shower. Only the counter tops seemed "renovated", the rest of the bathroom looked original. I would have hated to see this place before the renovations.

The front desk personnel were rude by Philippines standards. They were aloof and did not greet guests as they arrived and left. On one occasion, the girl who should have been manning the front desk was napping in the offices, located across the lobby from the reception desk. Unlike other hotels in the Philippines, staff here seemed to be in short supply.

On the other hand, their IT guy spent the better part of an hour, fixing the connection problem my netbook had connecting to the hotel's WiFi.

The on-site restaurant is under separate management, even though it provides the complimentary breakfasts. Breakfast is served buffet style, but there is no attempt to keep the chaffing dishes heated. The room service food was mediocre and expensive, with the exception of the spareribs, which were quite good.

While the hotel seems to be centrally located, most of the shopping and restaurants were not located within easy walking distance. There is a Jollibee's right down the street, if you like their food. I had worried that staying someplace like the Waterfront Hotel would have placed us too far from everything, but since we took a hired car everywhere, I now regret that decision.

While this is far from being the worst hotel in Cebu, it is fairly average, with below average front desk personnel. The rooms are spacious, but NOT luxurious. There are larger hotels, in the same price range, that offer more activities, and a friendlier atmosphere.

  • Stayed: February 2009, traveled as a couple
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1  Thank HoustonReal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managementmph, pr at Mango Park Hotel, responded to this reviewResponded April 7, 2009

thank you so much for your comment... we really appreciate it.... hope to see you soon on your next visit to cebu so we can show you once again our hospitality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
An Agoda Traveler
Reviewed April 3, 2009

  • Stayed: April 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank An Agoda Traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mango Park Hotel

Address: General Maxilom Avenue, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #72 of 92 Hotels in Cebu City
Price Range: $22 - $42 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mango Park Hotel 3*
Number of rooms: 48
Official Description (provided by the hotel):
Mango Park Hotel is your home in the heart of Cebu. A boutique concept hotel located in uptown Cebu. We are a six-story establishment with 48 rooms, a minimalist setting with a twist of the Old Cebu design, intricately made wooden cabinets with modern amenities. Strategically located along General Maxilom Avenue, it is ideal for Businessmen and Leisure guests alike. It is within easy reach from different Business/Commercial Centers, Malls and is only 10 minutes away to the Seaports. ... more   less 
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Also Known As:
Hotel Mango Park
Mango Park Cebu City
Mango Park Hotel Cebu Island/Cebu City

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