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“surprisingly personal and friendly for such a big hotel”

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Crown Regency Hotel & Towers
Ranked #78 of 90 Hotels in Cebu City
Brisbane, Australia
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“surprisingly personal and friendly for such a big hotel”
Reviewed February 18, 2012

We found everything you can expect in a big hotel... luxury, comfort, service +++ the big surprise was how every member of the staff made you feel like they really enjoyed serving you. .
We had the package with buffet breakfast and rides on top.... no disappointment in any area.
I had so many negative comments about the lack of courtesy from the staff at the Adventure roller coaster area and we were delighted with everything. It is truly special , especially at night.
The only small critique is that the layout of the hotel with the two towers is a bit confusing . They should give you a map of where things are and how to find your way around.

  • Stayed February 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Emeline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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885 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (196)
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English first
London, United Kingdom
Level 5 Contributor
51 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 17, 2012

We stayed at the crown regency for one night in the larger size twin room. The room was a good size and well appointed with complimentary tea, coffee, water. The beds were super comfortable, the room had a great view, the bathroom was large with good water pressure. The tv had extensive viewing options. The staff were very competent and eager to help. The hotel facilities were fantastic with a huge range of things to do including a well appointed gym, 2 pool areas. The breakfast was really good (complimentary) and I'd actually pay for it in a cafe ie I find hotel buffet breakfasts often lacking! Their breakfast options were varied with yummy banana bread, range of healthy bread, pastries, fresh omelettes made quickly for you, lot of fresh fruit plus usual bacon eggs etc. The staff were great too at breakfast, attentive pouring tea, ice water, topping up, friendly. Then upon leaving they were helpful getting a taxi and making sure the driver turned our meter on for the airport. This hotel is a great escape from Cebu which is quite hectic really and we found a bit unsafe ie I had my diamond necklace snatched from my neck not far from the entrance (very upsetting) by a young kid. So even though this is one of the safer areas in Cebu, please be careful with jewellery and your bag as there is a lot of poverty around. As for the hotel, we definitely recommend it and we wished we stayed a couple of nights to unwind from the stress of travelling long distances around the visayas before leaving the Phillipines.

  • Stayed February 2012, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank H0llieM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level 4 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 15, 2012

Stayed here as a gift from a wonderful family friend. Reservation was for two rooms but when we checked voucher it was originally for a two bedroom suite. We opted for the two bedroom suite which was still unavailable at 330pm (check in time is 2pm). Waited at the 19th floor lobby and were informed that the room will be available by 5pm! They did however, let us use the room with massage chairs for free while waiting.

The room was ok, but after staying in the room for an hour, my allergies started acting up. When i touched the drapes, there was white powder on my fingers. Figured that this was the construction dust that traveled through the central A/C system. Requested for a thorough cleaning the following day and we were satisfied with the results.

The restaurants had good food and the pool on the 17th floor had an outdoor dining area which had a great view! The 50's themed restaurant wasn't bad at all too.

We weren't able to try the Sky Ride though.

Service wasn't exceptional, the hotel needs to improve on staff training.

  • Stayed December 2011, traveled with family
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Helpful?
4 Thank Anna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 11, 2012

Not a good hotel experience! Room has dirty windows outside, obscuring the nice view of the city. Room needs to be cleaner and in better repair (cabinet door almost fell off but was removed upon complaint. CR leaked from the ceiling. Ceiling needs to be replaced)
Furniture average at best. Their elevators and dining system are confusing at best, it would take me a week to become familiar. I really don't like a place without any stairs, not even for one floor. ID card will sometimes work only after repeated attempts. Breakfast on 2nd flloor, dinner on 37th floor?? Walk through cattle prods to get in. I guess they count you.
For that money, I would not stay there again!

  • Stayed February 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Tripster060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marikina
Level 4 Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 31, 2012

I booked in this hotel online. We stayed for 3 days and 2 nights. The hotel was tall indeed and is known in Cebu so taxi drivers from the airport won't miss it.

The lobby was beautiful, I love the interior design, good for picture taking. The front desk were not as efficient as I hope they would be because it's quite an expensive hotel.

The elevators were fast which is good because we were placed in the 16th floor. Not a nice view though because we can only see rooftops of deserted buildings or parking lots below. The room was very nice though and my family loved it. Working aircon, wifi, cable, no issues.

Our kids (and us adults) loved the aqua fitness pool on the 17th floor, free for guests and can be used up to 7PM. The adjacent balcony gives you a breathtaking view of the city, perfect for nice shots but not for wet bodies as the air up there was chilling.

We decided to stay more inside our rooms because of its beauty and enjoy the indoor facilities of the hotel.

  • Stayed April 2011, traveled with family
    • Value
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Helpful?
1 Thank marikenya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cagayan de Oro, Philippines
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 25, 2012

Crown Regency in Fuente Osmena Cebu may have already found itself overwhelmed . There is too much going on in this hotel . The location is no doubt excellent . It is in the center of Cebu , very near the Robinsons malls and restaurants . This is a busy hotel and it is obvious upon check in . Though the front desk got my reservations correctly , there is not much pleasantries or a welcoming mood when you register much unlike in other hotels. To give you an idea there's a shooting range in the hotel , a 4d cinema , a ktv , spa , casino , and their key attractions like an edge coaster and sky adventure , even a starbucks at the ground floor - so expect a lot of people coming and going.
The room is very good , clean sheets and pillows but unfortunately , the bathroom doesn't feel clean ( must be the marble tiles and mildew ) , worse of all , the supposedly white bathroom towels were almost brown , the ones they gave me even had holes and tears in it . I requested to have them replaced with better ones and Housekeeping promptly obliged however , the quality of the towels were the same . The breakfast buffet choices are standard though their Chinese restaurant is very good . I liked the taste , quality and choices of their buffet lunch . Going up and down your hotel room may also take some time as most of the time there are only two elevators servicing the floors . Overall , there's still room for improvement for this hotel most particularly on providing the basics like clean , hygienic bath towels and bathrooms.

Stayed January 2012, traveled on business
Helpful?
2 Thank workshy99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 22, 2012

I love everything....i love this hotel...great deals

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beach-coholics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Regency Hotel & Towers

Property: Crown Regency Hotel & Towers
Address: Osmena Boulevard | Fuente Towers, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Casino Hotel in Cebu City
#10 Luxury Hotel in Cebu City
#15 Spa Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crown Regency Hotel & Towers 4*
Number of rooms: 389
Official Description (provided by the hotel):
From any point in Metro Cebu, whether day or night, one can easily spot the tallest hotel building in the country, Crown Regency Hotel & Towers. The flagship property of Crown Regency Hotels & Resorts stands at the heart of Metro Cebu where it dazzles the people below with its signature colorful lights outlining the 48-story building. Built with the vision of being a one-stop shop destination within a destination, this 4-star property features world-class health & wellness and entertainment amenities, 389 lavishly furnished guest rooms and suites, and sumptuous dining outlets. The hotel also features function rooms which can accommodate up to 600 guests. Home to the world-famous Sky Experience Adventure, this hotel is truly a must-see attraction for all guests and tourists alike. Enjoy the world’s first and only Edge Coaster ride, designed to give brave adventure enthusiasts an unmatched 360-view of the entire city. Catch a thrilling ride from one building to the next with the world’s first urban zipline or enjoy a nice walk from 37 floors high on the Sky Walk Extreme The hotel is conveniently located in close proximity to the city’s major commercial hubs and tourist destinations, and is only an hour’s car ride away from Mactan-Cebu International Airport. When you stay at Crown Regency Hotel & Towers, you’ll never want for more. Tour options are available at the Concierge. Airport pickup and drop off are available. Check-in time is at 2:00PM and check-out time is at 12:00noon. ... more   less 
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Also Known As:
Crown Regency Hotel And Towers Cebu
Regency Cebu City
Cebu City Regency
Crown Regency Hotel & Towers Cebu Island/Cebu City

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