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Reviewed June 22, 2019

This hotel was the best I've ever stayed in. All of the workers are really nice and helpful. They have great transportation service to/from the airport, taxi service, and shuttle service. They didn't have the room I requested and instead of canceling, they upgraded the room.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank SarahJB622
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this reviewResponded June 23, 2019

Dear Sarah JB622,

wow, your review really makes us happy and truly proud of our team.
Thank you for sharing your recent experience here with us and for your great rating and review.

It will be my pleasure to share your compliments with the team and it fantastic to see that our service culture here at Marco Polo shines through to our guests every single day.

We will be looking forward to welcome you soon again for another marvelous stay.

Best regards,
Brian Connelly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2019

What makes this hotel at its best, are the employees who work behind for it! They have an excellent service!

Mr. Jude Bulahan Pangan thank you so much for an excellent accomodation as always.
Miss Renjielou sumile thank you for the fantastic service during breakfast and of course the rest of the staff in Cafe Marco. To Niel, PJ, and the rest of the team in gymn and spa thank you much for treating me well. To the housekeeping dept. thank you for making my room clean and comfortable! You guys are awesome! To the front desk and concierge personnel and to the security and front door personnel thank you for making my stay smooth sailing and secure!

More Power Marco Polo Plaza Cebu! And for sure i will be back in the future!

Best Regards,

Lilian L. Adolfo

Room tip: Clean and Comfortable! Built in aircondition (its not noisy)! So condusive for sleeping! Excellent sea view!
Date of stay: May 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
1  Thank Seaside24696764020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this reviewResponded June 23, 2019

Dear Lilian,

you left us speechless,On behalf of the entire team of Marco Polo Plaza Cebu, I would like to thank you for your great review and 5 star rating. We are very happy to see that you enjoyed your stay with us -and thank you for all the compliments and praise - specially for Jude, Renjielou, Niel, Pj and the rest of our team.
As you know at Marco Polo we are committed to providing you wonderful experiences and thank you for choosing to stay with us. It will be a great pleasure to welcoming you back again and provide you with another smooth and secure stay.
Warm regards,
Brian Connelly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2019 via mobile

Dined at the El Viento poolside restaurant. The food was good. The service staff go an extra mile to cater for my request even though the food i ordered was not on the menu. The cocktail was fantastic and the service was excellent. I will definitely go back again.

Date of stay: June 2019
Trip type: Traveled solo
Thank 2014TA
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this reviewResponded June 23, 2019

Dear 2014TA,

Thank you so much for your great review, rating and time sharing with us your experience during your recent stay.
Here in Marco Polo Plaza Cebu, our ethos is to serve our guests with warmth and professional service and we appreciate your fantastic feedback and to see that our service culture is not going unnoticed.
We hope to welcome you back again soon for another great cocktail at El Viento.

Best regards,
Brian Connelly
General Manager

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Reviewed June 18, 2019 via mobile

This is the best hotel in cebu. They uphold to their culture of excellent customer satisfaction. The buffet breakfast and dinner surpassed our expectations. They served local and international cuisine with pleasing staffs and crews. Ambience was outstanding - too big and spacious. Rooms were cleaned and got a nice view. Location is very strategic near to major attractions in the city.

Date of stay: June 2019
Trip type: Traveled as a couple
59  Thank worldtrotter26
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this reviewResponded June 23, 2019

Dear Worldtrotter26,

Thank you for your wonderful review and your 5 Star rating. We are so pleased to hear you enjoyed your stay with us. At Marco Polo we are committed to providing you wonderful experiences every time you stay or dine with us. Rest assured we will share your compliments about the food with our culinary team and we will be looking forward to welcome you back again and provide you another marvelous stay.

Warm regards,
Brian Connelly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2019

The Hotel staff are very Accommodating and have initiative in providing your needs. The breakfast is very good. Good Value for money. Nice Window View. A little bit far from the city which is good for relaxation and staycation.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank Dankenneth21
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this reviewResponded June 15, 2019

Dear Daydream43055623897,

Thank you for your wonderful review and we are so pleased to hear you enjoyed your stay with us. We are committed to providing you wonderful experiences every time you stay or dine with us and thank you for your compliments in regards to our team, breakfast and location.

We will be looking forward to welcome you back again for another staycation soon.

Best regards,
Brian Connelly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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