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Reviewed May 15, 2019

The check in and out took time. The floor in the steak restaurant is very slippery. Staff are friendly. Location is good for people who are looking for a peaceful place but a bit far from city center.

Date of stay: May 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank Stay27653012503
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this reviewResponded May 18, 2019

Dear Stay27653012503,

Thank you for your kind review and feedback in regards to the Blu floor.

We will be looking into it and aim to reach that 5 Star review next time.

We hope to welcome you back again soon for another relaxing stay here at Cebu's finest.

Best regards,
Brian Connelly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2019

I love the hotel and its staff
Great food and friendly.
Chill, Joanns, Marilyn in Cafe , Voltaie and Allen as managers.
Very BEAUTIFUL an DC they make you feel.at home
The pool has live music and the lobby coffee shop has stupendous pastry.
The rooms are clean and organized and very comfortable to be in.

Date of stay: May 2019
Trip type: Traveled with family
1  Thank Bram F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this reviewResponded May 8, 2019

Dear Bram F,

Thank you for your wonderful review and your 5 star rating. We are so pleased to hear you enjoyed your stay with us and thank you for your great compliments in regards to Chill, Joanns, Marilyn, Voltaire and Allen which will be shared on your behalf.
We hope you have a chance to come back again soon to listen to the live music and enjoy our great pastry.

Warm regards,
Brian Connelly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2019

Everything is perfect for me
We arrived there at 10pm but they helped us to check-in kindly.
Ms. Lee helped us checking in, she is so friendly and kind.
I definitly wanna visit if I go to Cebu again.
+ Soundproofing wasnt that good so we called costomer lounge, they solved the problem ASAP.

Room tip: Soundproofing wasnt that good so we called costomer lounge, they solved the problem ASAP.
Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank Voyager17695354232
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this reviewResponded May 8, 2019

Dear Voyager17695354232,

Thank you for your wonderful review and your 5 star rating. We are so pleased to hear you enjoyed your stay with us and Ms. Lee made a lasting impression while checking in. We are committed to providing you wonderful experiences every time you stay or dine with us and rest assured we will share your compliments with Ms. Lee on your behalf.
We apologize for the sound proofing but happy to see that issue was solved asap.
We hope to welcome you back again soon.
Warm regards,
Brian Connelly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2019 via mobile

After an initial confusion with our room I was able to.upgrade our room for extra minimal cost. Staff are friendly. Room was beautiful. Continental lounge absolutely superb. The only other issue was the toilet kept on being blocked in the night. Otherwise perfect visit. Will be back again.

Date of stay: May 2019
Trip type: Traveled as a couple
Thank 145audreyj
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this reviewResponded May 7, 2019

Dear 145audreyj,

Thank you so much for your kind review in regards to your recent stay with us.

It's a pleasure to see you truly enjoyed the lounge and we hope we will be able to welcome you back again soon, by then without blocked toilet.

Best regards,
Brian Connelly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2019 via mobile

Stayed 2 nights with friends for a little R&R. Room is comfy and the hotel staff even added a 3rd bed for us. They need to have more pillows per bed and having abidet would have been more convenient. Pool is still awesome. Breakfast buffet still lives up to the expectation of the best of Cebu buffet. Delicious and wide selection. Will defo stay in Marco Polo in the future.

Date of stay: May 2019
Trip type: Traveled with friends
2  Thank iandeservesthis
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this reviewResponded May 7, 2019

Dear Iandeservesthis,

Thank you for your kind and we are so pleased to hear you enjoyed your stay with us and had a memorable experience her at Marco Polo. We are committed to providing you wonderful experiences every time you stay or dine with us.
Thank you for your praise in regards to the pool and breakfast buffet.
Please do not hesitate to contact us next time you stay and we will happily provide you with more pillows. The good news as well - the newly renovated rooms will all have a bidet.
We will be looking forward to welcome you back with your friends soon for a little R&R.

Best regards,
Brian Connelly
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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