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“One of the finest hotels in the Philippines”

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Marco Polo Plaza Cebu
Ranked #2 of 90 Hotels in Cebu City
Certificate of Excellence
Manila, Philippines
Level 6 Contributor
214 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
“One of the finest hotels in the Philippines”
Reviewed October 8, 2013

This is one of the best hotels within the Marco Polo Group. The competent management of this hotel is keen on caring about every single detail starting from the room and its amenities, the food at its restaurants, but above all the impeccable service. There is truly one place only to stay when visiting Cebu City: The Marco Polo, standing high up on Nivel Hills overlooking the city or the mountains depending on which side of the building you will be staying. Try to have your dinner at the rooftop restaurant or indulge in a thin-crust pizza made in a genuine wood fired brick oven at the El Viento at the pool side. I have been patronizing this hotel for years and never ever noticed any fluctuation in quality.

Room Tip: Ask for a deluxe room with sea/city view on the higher floors.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marc_martin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, October 21, 2013
Dear marc_martin,

Greetings from Marco Polo Plaza Cebu!

Thank you for branding us ‘One of the finest hotels in the Philippines”. That is an acknowledgement we sincerely appreciate especially since it comes from our very own guest. With your special mention on our level of competency, attention to detail in all aspects of hotel operations topped with “impeccable service”, we are even more inspired to be the best in what we do, the Marco Polo Way.

Thank you too for sharing your fondness of our food and the tips, a good reference to would-be guests.

Indeed, it is an honor to have gained your loyalty.

Sincerely,

Hans Hauri
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (277)
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English first
Marikina City, Rizal, Philippines
Level 5 Contributor
75 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed October 5, 2013

This is the best hotel that i have stayed so far in CEBU. The rooms are clean and spacious. The swimming pool is perfect. Staff are courteous and accommodating. The extra peso spent was worth it.. Very near tourist attractions.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank docRonnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, October 21, 2013
Dear RonChie,

Greetings from Marco Polo Plaza Cebu!

Your quick review about your recent stay at our hotel means a lot to us. It inspires us to be the brand leader of hospitality in Cebu that is uniquely “Marco Polo Way”. We thank you for the good word. Calling us an “Awesome Hotel” warms the heart.

We look forward to have you stay at the Marco Polo Plaza Cebu on that next trip to Cebu!

Sincerely,

Hans Hauri
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makati, Philippines
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 23, 2013

Went here as part of tourism event, but i'll give review based on my personal experience and view, room is really nice, actually i did not able explore and to experience their facilities because of our schedule, but my short stay was really fantastic because of great staff...,

And we just want to acknowledge Mr. Chino, the duty manager (Vladimir??) and Franz (airport rep) for all the assistance.

They can handle problem/complaint/pressure in a very smooth and calm way..

looking forward to come back....

Room Tip: if you are smoker, request it the earliest possible..hehehe, or else you will need to go down time t...
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Stayed September 2013, traveled on business
Helpful?
Thank letsgobuknoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, October 21, 2013
Dear letsgobuknoy,

Greetings from Marco Polo Plaza Cebu!

Thank you for sharing a review about our property with special mention on how our staff made your stay, though short, “fantastic”. As we remain to deliver the Marco Polo Way of hospitality, which we dedicate to you our guest, cheers!

Here is to hope we shall see you again on your future trips to Cebu!

Sincerely,

Hans Hauri
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gibraltar
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 4, 2013

what a fantastic stay we had at this hotel. Everything was perfect. The room was spacious and well equipped. The minibar was very affordable. Room service was always fantastic and always on time. All the staff we came in contact with were so polite and very helpful. I cannot think of anything that disappointed us. Perfect.

Room Tip: Some special offers such as free breakfast and room upgrades are only available if you book direct w...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wysepaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, September 11, 2013
Dear wsepaul,

Greetings from Marco Polo Plaza Cebu!

What a pleasure it is to know that you both had a “Perfect” time spent at our hotel. Thank you very much for sharing your experience by writing this review and for adding that smart tip on the advantages of direct booking.

We definitely look forward to seeing you again on that next trip to Cebu!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paranaque, Philippines
Level 4 Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 3, 2013

After a whole day of roaming all over the city, it's so nice to rest and sleep somewhere with a peaceful environment and a great view. Very nice pool! Too bad, it rained the day we decided to swim, so we couldn't stay in the pool as long as we would've liked. We just had a bit of a problem regarding our bill, but the manager was nice and good enough to detect the error quickly. They provide free shuttle service to different locations in the city. Oh, and they gave our daughter some nice stuff which my daughter really loved!

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eumi2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, September 11, 2013
Dear Eumi2011,

Greetings from Marco Polo Plaza Cebu!

Thank you for taking time to write a review about that “awesome stay” at our hotel with your family. It warms our heart to note that we have provided that wonderful hospitality experience to our guests.

We look forward to see you and the family again on that next trip. You have a home at the Marco Polo Plaza Cebu!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 3, 2013

One thing that really stuck in my mind is the sumptuous breakfast buffet.

Wow!!! So many foods to choose from. Dimsum is a staple and so are the native danggit, chorizo and the likes. They have fresh fruits, fresh vegies, freshly baked breads and juices. Don'T FORGET TO try THEIR DANISH PASTRIES and ensaymada right in the hotel lounge.

Rooms/beds are big and comfortable. Bathroom is big enough for 2 really spacious. Service is likewise excellent. Hotel assistants are courteous and very accomodating typically filipino

Very accesible to public transport.
There is jeepney right outside the hotel premises that can take you downtown or uptown.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LanceMei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, September 11, 2013
Dear LanceMei,

Greetings from Marco Polo Plaza Cebu!

Thank you very much for writing a review about how much you have enjoyed your stay at our hotel, giving particular appreciation to the breakfast buffet, the pastries at the Lobby Lounge, the comfort of our rooms and its amenities and the hotel’s accessibility in public transport. Sharing your experience on our brand of hospitality serves as a fine reference especially to those who are seeking the same value in accommodation. Equally, for the acknowledgement of the “Marco Polo Way” of customer service, thank you very much.

We look forward to have you stay with us again on that next Cebu trip!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Level 4 Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 25, 2013

i stayed in this hotel and i like the following:
the room itself
the swimming pool and surrounding dining area
the location
and finally the more you enjoy there is the fresh air away from the city
i advise all to try

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlTabshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnNivelHills, General Manager at Marco Polo Plaza Cebu, responded to this review, August 30, 2013
Dear Mohammad A,

Greetings from Marco Polo Plaza Cebu!

Thank you for taking time to write a quick yet strong recommendation about our hotel property. We are delighted to know that you have enjoyed your stay with us. The appreciation that you shared on the quality of our rooms, facilities, surroundings and location serve as a fine tip to those who are seeking high quality hotel accommodation in Cebu City.

Thank you for staying with us. We look forward to see you again on your next Cebu visit!

Sincerely,

Hans Hauri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marco Polo Plaza Cebu

Property: Marco Polo Plaza Cebu
Address: Cebu Veterans Drive | Nivel Hills, Lahug, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Cebu City
#2 Business Hotel in Cebu City
#2 Luxury Hotel in Cebu City
#3 Romantic Hotel in Cebu City
#3 Family Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marco Polo Plaza Cebu 4*
Number of rooms: 329
Official Description (provided by the hotel):
Marco Polo Plaza Cebu is nestled at the prestigious Nivel Hills providing a spectacular view of Cebu City and Mactan Island. Be it business or vacation, stay at Cebu City's Finest hotel, the Marco Polo Plaza Cebu. Marco Polo Plaza Cebu is a 24 storey hotel with 329 well-appointed guest rooms including suites with fine amenities, 24 hour security and safety measures and free Wi-Fi internet. A trip to the "Queen City of the South" in the Philippines - Cebu, is a culinary journey. Marco Polo Plaza Cebu is hailed as a dining destination of Cebu City. Dubbed as the "Best Buffet in Cebu City", Cafe Marco attracts diners to feast on Filipino, Continental and Western cuisine. It is awarded as Top 5 Restaurant in the Philippines by the prestigious Miele Guide in 2013. Blu Bar & Grill at the penthouse is an ultimate dining experience in Cebu City. From a thousand feet above sea level, it offers a panoramic view of Cebu City and Mactan Island. The glamorous Philippine Tattler awards it as one of Philippines' Best Restaurants for the 5th time. Marco Polo Plaza Cebu is a choice Cebu venue for meetings, conferences and celebrations. Its lavish Grand Ballroom and function rooms can accommodate up to 2,500 guests. ... more   less 
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Also Known As:
Marco Polo Plaza Hotel Cebu City
Marco Polo Plaza Cebu Cebu Island/Cebu City

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