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“average hotel..”

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Mandarin Plaza Hotel
Ranked #13 of 90 Hotels in Cebu City
Manila, Philippines
Level 5 Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“average hotel..”
Reviewed May 14, 2014

stayed here last march2014 as transit point on our trip to el nido. the hotel is centrally located just across ayala mall. rooms are quite big with comfortable beds. hallways are well lit, breakfast is kinda oily. the front desk ladies are not quite attentive to our needs. pool not impressive, this is because they are still on their soft opening. hoping they will improve in the coming months.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marge1017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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644 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
Nashville, Tennessee
Level 4 Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 13, 2014

We spent one night at the Mandarin. The rooms were large and clean. Air Conditioning worked great. TV was a little spotty. The rooms are sparse and the furniture is average. The thing that amazed me was the cost was a good value for the money. We didn't pay much and my expectations where pretty much met and exceeded. I found the front desk to be helpful and the service was fine. The breakfast was provided and it was better than I expected. I loved the fruit and the fried eggs were cooked to order. The shower eventually got hot, so hot I had to back it off. I worked out in the gym and eventually found, it is hidden and tucked away. The gym was nothing fancy but functional.
I'd stay again. It was nothing fancy but it was worth the money!

Room Tip: I'd stay up on the high floors because you will have some traffic and road noise from a elevated...
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pmart2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quezon City
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 10, 2014

Stayed in the hotel for 5 days. Very nice, minimalist and functional hotel. My room was very nice, very spacious and clean. My room was cleaned everyday (even if I did not ask for it). The amenities were standard and I had free wi-fi for the duration of my stay but the cable tv was very irregular. I called the front desk because at one point there was completely no signal and I was told that they were updating their system and it may take a week for the return but in a few minutes, the signal did return.
My colleagues who were first assigned to a room above my floor had to ask for a change in room because their room reeked of cigarette smoke from previous occupants. There ought to be an inspection by a supervisor or manager before rooms are given to be occupied by the next guests. The mini-ref was not stocked but there was free water and coffee. Towels were changed everyday. The hot and cold shower and tub was ok and functional.
The menu for room service was un-inspiring...there ought to be more choices. The staff were nice, courteous, accommodating and very helpful...that is a plus for the hotel. The pool was nice and so were the sports facilities and the sauna. Nice location as it is just a short walk from the Ayala Center. The whole area has a nice "Hong Kong" feel into it, with its new gleaming buildings. It can get dusty because of the numerous constructions. Over-all, very nice, still rough on the edges but I hope to see an improvement as I may stay in this hotel again.

Room Tip: Ask for room with a tub instead of just a full shower room.
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deogracias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 27, 2014

Stayed at this hotel for one night and it was terrible. I asked for a non-smoking and was given a smoking room. Room stunk with smoke soon as i walked in. Hotel staff only gave me one breakfast voucher when i booked the room as double occupancy. Tried to take a shower and the water was cold. Rang reception and asked if there was anything wrong with their hot water system and they said no but sent a plumber to have a look. After they looking at the shower they said to run the water for 20-30 minutes continuously, which i thought was crazy and complete waste of water!

The hotel caters for more locals than international guests. I personally would not want to stay here more then a night.


Pro's:
Close to Ayala Mall (2 min walk)
Larger rooms compared to Quest Hotel
More towels, toothpaste, toothbrush, face towels, large bathroom,
Good Security
Good size mirrors in rooms
Great room service menu
Good Size bedrooms

Con's:
No carpets at all in the hotel
Rooms too close to lifts, you can hear people leaving and arriving at lifts.
Rooms have paper thin walls
Algae in the deep end of the pool
No mini bar (which is fine) but no switch in the fridge to lower temp to keep drinks cool.

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Yash S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
usa
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 23, 2014

my girlfriend and i stayed at this hotel 8 -21 april 2014..this hotel is still young (16 may 2014 is its first anniversary) on a scale of 6 give it at 3..the staff very helpful...
its short comings are: NO cable TV and the reception you get is very poor.
NO hotel laundry service. there are two laundries across the steet..be careful of traffic..
Buffet is the same daily..have newspapers avail in the dining/restauran (get there early)
Room service closes around midnight, no souvenior shop...no functioning business center have one computer and got a hassel when trying to use the area such as well we got to find the owner to get the key ..not worth it..use the Parklane or Ayala mall (4th floor) near the movie house there is an internet shop...(its slow sometimes) ..when calling the front desk no one wants to pick up best to go down and state your case...the fitness cen 3rd floor is new and small with an assistant to help is needed..the Sauna is fair..the pool is fair..the deck area for the pool has cigarettes butts all about ..the pool sauna and fitness open 7am close about 9 daily...sometimes the hotel did not have small change (you need it if you ride a jeepney)..
the staff was ok tried to be helpful as much as they could..my big concern was no good cable TV was told by an hotel employee this a problem since its opening...finally the hotel is next door to the Ayala Mall but be careful when crossing the street to get to it the traffic is dangerous seem like the cars dont like stopping..you can cross over to the jeepney terminal but traffic is hazardous...there are plenty of taxis about the hotel and mall..when booking a tour use the hotel tours or tour services.one time an hotel employee set me up with a tour and the guide did not speak english..so go with the pros on the tour service not an employees friend etc..finally hotel room view as lousy due to on going construction...my room was cleaned daily i and fresh towels daily...the rate i got was 2080 Pesos through a promo the Rack rate is about 4500 Pesos a day..and read the fine print..the hotel did list a lot of its short comings (a class act i think)but i failed to read the fine print..overall the hotel is trying..the hotel will be 1 year old 16 may 2014..for now i would not stay there..maybe next year or so i check it again...tks for reading this short story..could have been worse

Room Tip: choose a room away from the elevators..the chimes ARE maddening sometime..the end rooms are bigger...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mitchthesailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 15, 2014

This was our first trip to the Philippines so we had no idea what to expect. From the moment we arrived, the staff made us feel very welcome and comfortable. There was no language barrier with any of the staff we encountered either. The hotel was very clean and modern. Our room was spacious and well maintained. Every day we received bottles of water in our room. On several days, we took advantage of the complimentary buffet breakfast. There was a good selection of items on the buffet including some Philippine dishes. The lunch and dinner menu was somewhat limited though. We were very pleased with our stay and would definitely stay there again if we go back to Cebu.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rettopcop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imus, Philippines
Level 5 Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 14, 2014

Being in Cebu for the first time in the month of January and the Sinulog festival is something that really makes me and my family exciting. This hotel made it a lot better, with the accommodating and friendly staff, clean and orderly room and facilities, I'd really say that this place is worth recommending.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Yana1226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Plaza Hotel

Property: Mandarin Plaza Hotel
Address: Archbishop Reyes Avenue Corner Escario Street, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Cebu City
#7 Luxury Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mandarin Plaza Hotel 4*
Number of rooms: 81
Reservation Options:
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Also Known As:
Mandarin Plaza Hotel Cebu Island/Cebu City

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