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Best Western Plus Lex Cebu
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Reviews (652)
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Reviewed August 26, 2013

We stayed 2 nights in deluxe rooms very cozy and comfortable and well appointed with all amenities. Small lobby wij few comfortable seating, The pool at the rooftop is very goof for swim after all your work, small restaurant serves a good breakfast but don't have great expectations on the selection of food items, all essentials are provided though not grandly spread. Very friendly staff. New hotel has opened only in January this year. Some work going on in a couple of floors and we had some noise and when informed they stopped working with drills etc. would recommend this hotel t anyone though it has no garden but just road front only. All in all it's a good hotel in Cebu about 5min away from Ayala mall.

Stayed: August 2013, traveled on business
4  Thank Gavin2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rona B, Manager at Best Western Plus Lex Cebu, responded to this reviewResponded September 2, 2013

Thank you for staying with us and for your positive comments. We are delighted that you are able to appreciate our room and set up. We apologize for the noise you experienced during your stay, it was just minor repair that needed to be done to continuously improve our service. We hope to see you again and should there be anything else you need to discuss please feel free to email me at rbarliso@bestwesternlex.com

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Reviewed August 17, 2013

It's a new hotel. Everything is clean and nice. But that's all.
The staffs seem like they don't know how to make their guests happy.
They don't read guest's email carefully and gives you wrong answers.
If you ask for your food in the room, you might need to wait more than 1 hours.
They just say yes and forget even if you remind them.
You can't expect upgrades or any privileges if you book thru 3rd parties even if you're diamond status member of BW rewards.

breakfast is so-so.. it can be improved.

  • Stayed: August 2013, traveled on business
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3  Thank okeila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rona B, Manager at Best Western Plus Lex Cebu, responded to this reviewResponded August 18, 2013

Thank you for your review. I would like to take this opportunity to apologize that we did not live up to your expectations. One of our goals here at Best Western Plus Lex is to give superior customer care. With regards to the benefits that were not given to you, we have already scheduled trainings to our employees to avoid this not to happen to any of our guest, especially a Best Western Rewards member. The management has taken steps to improve the service on the Food & Beverage Department. I look forward to your next visit. Please contact me directly through email rbarliso@bestwesternlex.com should there be anything else.

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Reviewed July 28, 2013

Quick efficient check in Large clean room with good facilities. Nice pool and relaxation area. Good breakfast with efficient friendly waiting staff.
Very good value and one of the best in Cebu City and we shall definitely return.

  • Stayed: June 2013, traveled as a couple
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2  Thank mhaywardtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rona B, Manager at Best Western Plus Lex Cebu, responded to this reviewResponded July 31, 2013

We would like to to thank you for taking time in sharing your experience during your stay with us. We are grateful that we have been part of your memorable vacation. We hope to welcome you back in our hotel on your future trip to Cebu.

Should you have any other concerns, please feel free to email us at hotel.info@bestwesternlex.com or email me directly at rbarliso@bestwesternlex.com

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Reviewed June 27, 2013

We had an amazing stay. Been around different countries and been to a few best western but this one don't compare. HIgh standard,clean and eco friendly. Electricity will shut off when no one is in the room. A good nite sleep with memory foam mattress and high quality bed sheets. Don't worry if you forget ur charger their clock has a mounting i phone charger. The staff are AMAZING very respectful and polite and you won't just get a continental breakfast. They have a buffet with a lot of choices. Overall, the Best Western Plus Lex Cebu is the perfect choice

  • Stayed: June 2013, traveled with family
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8  Thank Vicky U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rona B, Manager at Best Western Plus Lex Cebu, responded to this reviewResponded July 16, 2013

We truly appreciate your positive comment about our hotel. This will help the management as well as the staff to serve at our best to continuously hear happy and positive feedback from our valued guest. We will keep that in mind that our guest deserves quality accommodation and service. We will make sure that on your future stays the same kind of service will be provided. Should there be further details you need to advise, please feel free to contact our hotel at hotel.info@bestwesternlex.com and we will assists you whatever it may be. Thank you very much.

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Reviewed June 18, 2013

Good value for the money. The room was very homey, the bed was the best.it was the best sleep i had after a hard days word. The interior design of the entire hotel was also cool.
The pool was small but it was already great :)

  • Stayed: May 2013, traveled as a couple
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3  Thank blinkboxtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rona B, Manager at Best Western Plus Lex Cebu, responded to this reviewResponded July 16, 2013

We truly appreciate your positive comment about our hotel. This will help the management as well as the staff to serve at our best to continuously hear happy and positive feedback from our valued guest. We will keep that in mind that our guest deserves quality accommodation and service. We will make sure that on your future stays the same kind of service will be provided. Should there be further details you need to advise, please feel free to contact our hotel at hotel.info@bestwesternlex.com and we will assists you whatever it may be. Thank you very much.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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