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“Incredibly helpful, great staff”
Review of St. Mark Hotel

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St. Mark Hotel
Ranked #15 of 87 Hotels in Cebu City
Certificate of Excellence
Davao City, Philippines
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Incredibly helpful, great staff”
Reviewed January 4, 2014

We booked two rooms for one night whilst stopping over in Cebu and we found the staff so considerate - upon arrival they assisted us with transferring to two twin bed rooms as we originally had two double beds. They helped us find details for ferry times to Bohol and politely answered all queries. The rooms were amazing and clean, breakfast was varied and the quality was high. Well worth going!

Room Tip: We had a room on the fifth floor - the individual room balconies had a view of the back of the hotel...
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Norma T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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170 reviews from our community

Traveler rating
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    6
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 3, 2014 via mobile

We only arrived late in the evening and started for one night while in transit, so we didn't have long in the hotel, but we're very happy with our stay.

To start with the negatives: As mentioned in another review the room was a bit stuffy, they should air it out a bit more. The bathroom was a bit cramped and had low water pressure to the shower. They are only minor things though. There was also a lot of cracks around the hotel from the earthquake 3 months ago, but nothing too concerning. The free wifi worked but the login didn't give a confirmation which caused us some confusion at first.

On the plus side, the bed was very comfortable. the view we had on level 6 was pleasant, green trees, high rises and mountains rather than dirty backyards you often get in this part of town. The furniture and decor was the most modern we have experienced in the Philippines, it even had an iphone dock on the radio. The staff were always friendly, courteous and full of smiles. The breakfast was very good, and we got a very good rate compared to similar hotels. At full price I would rate this hotel very good, at the low rate it is outstanding value, either way we will be staying here again.

Stayed January 2014, traveled with family
Helpful?
Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 28, 2013

I was very surprised in a great way by the quality of St Mark's in Cebu, not only was it a quality establishment, this was greatly supported by the very helpful staff. The rooms were of a great quality, I could not wish for better.

Room Tip: Book ahead, they will make all attempts for an early check in if possible, which they did for me.
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank TimboAU1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 26, 2013

We stayed for one night in December 2013. It seems the hotel is not full on a regular basis. The first room we got smelled very stuffy even after open the door to the balcony and leaving the aircon on for a few hours. Rooms without occupancy need to be better ventilated and the cabinet needs to be opened as well.
After a quick call to the reception we got a different room. Rooms are clean and well appointed. Just the plastic chair looks cheap. The bed and pillows were very comfortable. Breakfast buffet was complimentary and had a good selection.
The hotel is a 3 minute walk to the nightlife and entertainment area on Mango Ave.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank mjeschke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 14, 2013 via mobile

We're currently staying in St. Mark's for 5 days worth. We decided to try it out when I saw the 40% discount being offered for TripAdvisor members.

I must say it's pretty new. The walls heading to our room are still undergoing some final touches, but the overall interior design, common area and the room included, have all been already laid out and well-thought of if I may add.

The rates' definitely a steal, but the deal-breaker for me is how the service have went even before we checked-in to St.Mark's. Our trip has long been planned, so it's been more than a month already when I canvassed for a place that my girlfriend and I will be staying for our Cebu trip. Suffice to say there have been plenty of offers, some among the more established hotels in Cebu, and others from recently opened ones that range from 5-star to the budget ones. What got my attention was how St. Mark's hotel's Sales Team handled our conversation over the call. It was straightforward, no on-the-side miscellaneous fees, marketing, just what I needed - the net rates for the duration of our stay. I didn't even ask for a discount but they gave me one. Marginal but nevertheless, when hotels go out of their way, that will always be a big plus.

Upon our arrival we weren't disappointed with the meals even. We did have to wait for the check-in time, and coming from a very early flight from Manila, breakfast was long overdue so well, might as well eat. Buffet is awesome and at just PhP 304.00, it's a steal if ever you just want to eat here! Service is great, snappy, and reliable. Best part is after we finished eating, their restaurant staffed informed us that there was a room ready for us and early check-in was granted.

Overall, this has been a terrific stay and experience! Kudos to Roxanne, Myra, and the rest of the staff of St. Mark's hotel for giving us a great experience with their reliable service and reasonable rates! Hope to get to stay here again soon! :)

For the bundle-savvy - morning buffet, wifi (we have our pocket wifi so we didn't avail this as much), complimentary coffee / water in-room, mini-bar, clothing iron and ironing stands, LCD screen, safe for tucking away your valuables, and a speaker dock for your audio player or Apple phone is there for the taking. Have fun and hope you enjoy your stay in St. Mark's as much we're doing! :)

Stayed December 2013, traveled as a couple
Helpful?
1 Thank jrgalang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila
Level Contributor
57 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed December 4, 2013

cozy and well groomed rooms, nicely situated near redemptorist church, good breakfast buffet try the "danggit" fried dried fish with fried rice, good business stay...structurally checked by cebu city personnel and found fit for hotel services...was a bit pricey for a boutique hotel, it should have better toiletries but the basics are there...also, you have an iron/press and a board for your pressing needs...dont ask for a room with a view as it doesnt have one...

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank entengoreng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 14, 2013 via mobile

I payed for 2 nights by Agoda service about 3500 pesos. Biggest mistake ever. The hotel management made me pay 2250 additional pesos for early check in . I do understand what the policy of every hotel are different (most of them will just welcome you and try to made you comfortable even if your room are not ready yet) and after 5 months of travelling in Asia I'm sure I will stay my 2 weeks in Cebu as far from here as possible.
I would never agree to pay such money for the half of night but there is no hope to go anyway in this part of Cebu after your taxi is out - it's more like getto around, urinating people and such staff. It's just unsafe for single foreign woman traveller to stay on the street.
I don't like hotel managment who made money becouse of it. They spoiled the beginning of my first visit to Philippines so much.
But room was fine and clean, even noisy. Lift isn't working properly. But safe, teapot and iron were ok, and bed was very comfortable.


Stayed November 2013, traveled solo
Helpful?
5 Thank Snezhana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ross M, Manager at St. Mark Hotel, responded to this review, November 20, 2013
SnezhanaK,

It is unfortunate how you view your experience with us as the "biggest mistake ever" because of the early check in charge. I understand that you got a very good deal from one of our partners making the charge seemingly high for your 5am check-in instead of the 2pm regular check-in time. We are glad to hear of your positive feedback regarding all the other aspects of your stay. The mention of our bed defines the sleep experience of our guests and is considered one of the most important aspect for a traveler. Thank you for taking time to write this review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Mark Hotel

Property: St. Mark Hotel
Address: Queens Road, Redemptorist Plaza, Camputhaw, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#8 Romantic Hotel in Cebu City
#9 Business Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:3 star — St. Mark Hotel 3*
Number of rooms: 63
Official Description (provided by the hotel):
St. Mark is a boutique hotel with five star amenities that caters to travelers coming to Cebu for either business or leisure. The hotel is the premiere hospitality venture of Terre D’Or Realty Corporation, a realty development firm with a portfolio of condominiums, apartments and strip malls and an independent Australian business partner.The Hotel holds 63 elegant and well-appointed guestrooms across seven different themed floors. Guest may choose from its 17 Superior Rooms, 36 Deluxe Rooms, 3 Junior Suites and 7 Loft-type Residential Suites on the top floor, each room type having the complete amenities. St. Mark has HALO an all-day dining restaurant, room service, five meeting rooms and a ballroom that accommodates 70 persons. ... more   less 
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Also Known As:
St. Mark Hotel Cebu Island/Cebu City

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