This is one hotel that is better experience through web browsing. Very disappointed with the room which looked so delapidated and everything worn out. Service sucks. I don't even know why it is marketed as a 5star hotel. I'd it give 2 Stars the most.
Visited the place before in 2000 and I think it was better thn. Staff doesn't seem to know anything. Customer service at its lowest, from the lobby, front desk, concierge, housekeeping, gymnasium, and restaurants.
Check-In: Had to stand in line for around 5 min and it seemed as if my reservation was no where to be found since I used my Chinese name but still I gave English name when my company made the reservation through hotline.
Bell service: luggage took some time coming up. Duty manager gensan apologized and explained to me reason for delay.
Housekeeping: terrible job with room set up and cleaning. Furniture looked dusty and moldy. There was a stench in the oom something like a musky smell. The bed was very oomfortble but there was no bathrobe provide. The air conditioning didn't cool as much as I had wanted it to taking into consideration Asian weather which would require better cooling facilities.
Restaurant UNO: good food and the service here is much better compared to other hotels outlets for eating. Accomodating staff who took into consideration in your food preferences. Very impressed with one lady at the power bar who was very knowledgable about almost everything about the hotel. She spoke with passion and was very pleasant to talk to. Gave brilliant recommendations as to what places to visit, things to do in Cebu. She even introduced me to her young boy Cody and cohereced me try out their gym facilities which I did the following day.
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- Also Known As:
- Waterfront Cebu City Hotel And Casino
- Waterfront Cebu City Hotel Cebu City
- Waterfront Hotel Cebu City
- Waterfront Cebu City Hotel & Casino Cebu Island