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“Sky High Prices for Nothing” 3 of 5 bubbles
Review of Waterfront Cebu City Hotel & Casino

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Waterfront Cebu City Hotel & Casino
Ranked #12 of 87 Hotels in Cebu City
Kota Kinabalu, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Sky High Prices for Nothing”
3 of 5 bubbles Reviewed August 31, 2013

This is one hotel that is better experience through web browsing. Very disappointed with the room which looked so delapidated and everything worn out. Service sucks. I don't even know why it is marketed as a 5star hotel. I'd it give 2 Stars the most.

Visited the place before in 2000 and I think it was better thn. Staff doesn't seem to know anything. Customer service at its lowest, from the lobby, front desk, concierge, housekeeping, gymnasium, and restaurants.

Check-In: Had to stand in line for around 5 min and it seemed as if my reservation was no where to be found since I used my Chinese name but still I gave English name when my company made the reservation through hotline.

Bell service: luggage took some time coming up. Duty manager gensan apologized and explained to me reason for delay.

Housekeeping: terrible job with room set up and cleaning. Furniture looked dusty and moldy. There was a stench in the oom something like a musky smell. The bed was very oomfortble but there was no bathrobe provide. The air conditioning didn't cool as much as I had wanted it to taking into consideration Asian weather which would require better cooling facilities.

Restaurant UNO: good food and the service here is much better compared to other hotels outlets for eating. Accomodating staff who took into consideration in your food preferences. Very impressed with one lady at the power bar who was very knowledgable about almost everything about the hotel. She spoke with passion and was very pleasant to talk to. Gave brilliant recommendations as to what places to visit, things to do in Cebu. She even introduced me to her young boy Cody and cohereced me try out their gym facilities which I did the following day.

Room Tip: Either side gives you a good view of the island
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  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Russell Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,011 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
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English first
Montrose
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed August 30, 2013

We stayed in this hotel Aug. 2-4, 2013. Renovated lobby gives the impression of a nicely appointed luxury hotel but when we got to our rooms, it's a different story. We stayed at a suite only to find worn out carpets and poorly maintained interiors. For the price we paid, the suite was not worth it.

The buffet at UNO and the dim sum at the Chinese restaurant at the mezzanine fared better but nothing exceptional. The staff was pleasant and average. For those paying premium and expecting premium service and facilities, The bottom line is that this is NOT a 5 star nor well maintained hotel.

  • Stayed August 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank hmspcl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed August 28, 2013

We have frequently dropped in at the Waterfront Cebu. The staff are very polite and the facilities here are impressive. The last time we visited the hotel was busy upgrading the Great hall. We heard no noise from this and it was being done with minimum fuss.
This hotel has a fantastic Casino and a mall with eateries. We enjoyed both, and I would thoroughly recommend the buffet breakfast - fantastic !

Room Tip: Make sure you book a room with Breakfast included.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hipp0potamus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
153 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
4 of 5 bubbles Reviewed August 16, 2013

Stayed for four nights during Philsutech convention in the same hotel. It is much better than when the renovation couple of years ago. The lobby is vast. Breakfast is good facilities like gym etc. are A1. There are few good eating joints in the IT park area nearby (call centres but they are not a short driving distance). While returning back start a bit early because taxi queue can be long at the lower lobby.

Room Tip: Room 803 has a very good view of a church outside the window & also below. The rooms are big en...
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  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank InsightSuite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 7, 2013

We stayed here on 3 occasions during July on a trip to the Philippines. We chose this hotel as it was close to some family who we were visiting during our holiday. The service and friendliness of the staff puts a large number of UK hotels to shame as we were treated really well and thoroughly enjoyed our stay. Got to the stage where we were recognised by the staff which says something as this hotel is huge. Buffet breakfast is vast with a huge choice and you can have enough food to last all day! Only thing to remember is to hold on to your cutlery as it seems to be rationed :) Rooms were really comfortable and of course air conditioned. We stayed in a deluxe room B&B on 14th floor with spectacular views over the city.

Room Tip: Rooms on the higher floors give you a great view.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jimnal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed August 6, 2013

although we usually choose boutique hotels - my husband and I decided to try this out. Room was clean and comfortable, pool was OK. The gym was the best "plus" for me. Used it everyday - specially the sauna : ). I missed the "comey" feel of boutique hotels though...so I don't think we will be choosing this hotel again when we visit Cebu. For those who are into hotels with big lobbies and all the perks - good value for money.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank bam086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed August 4, 2013

We stayed here twice for 3 to 4 nights as it offers a good standard room in a convenient location. The rate we have been charged 3800php per night is reasonable but that is for a Kingsize bed and we have 2 children who are just young enough to share the room, too young to have their own room. The problem for me is that for a Family Suite the hotel charges double this amount. I guess some families are more able to afford this luxury but for uccs it would destroy our budget.
The hotel caters well for business people and also a lot of Western Men, staying with their Filipino girlfriends.
I think the hotel would do well to focus some attention on to the family market without doubling the room price.
On the room and sleep quality it does not pass the test. Outside discos and noises can be heard very loudly up on the 15th floor... Double glazed Units maybe?

Room Tip: Try to book a room on the pool/garden side of the hotel
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  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Andy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waterfront Cebu City Hotel & Casino

Property: Waterfront Cebu City Hotel & Casino
Address: Salinas Drive, Lahug, Cebu City 6000, Philippines (Formerly Waterfront Cebu City Hotel)
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Cebu City
#6 Luxury Hotel in Cebu City
#6 Spa Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Waterfront Cebu City Hotel & Casino 4*
Number of rooms: 562
Reservation Options:
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Also Known As:
Waterfront Cebu City Hotel And Casino
Waterfront Cebu City Hotel Cebu City
Waterfront Hotel Cebu City
Waterfront Cebu City Hotel & Casino Cebu Island

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