We stayed in this hotel during a convention. Upon check in, they swiped my credit card for guarantee and requested me to sign it, of which i did.
Anyway, after staying 2 nights, we checked out and my credit card was swiped again for the full amount due and i signed for our bill. Our group had clearance to leave for all the rooms we stayed in.
Unfortunately, I forgot to get the credit card guarantee slip which they swiped and let me sign upon checking in.
After about 3 weeks, my credit card bill arrived and i saw that the Hotel charged another amount which i wasn't aware of. I wrote them an email that i am questioning the 2nd amount they charged, but they haven't responded.
I requested the convention organizer to coordinate with the hotel regarding the overcharge, wherein i learned later that they used the credit card guarantee slip, as they thought one of the rooms was used for another day. Of which was also erroneous, as our group went home all together.
THUS, FOR THOSE BEING ASKED FOR A CREDIT CARD GUARANTEE UPON CHECK IN, in this hotel, PLEASE ASK for the slip you signed upon check in as you might be over charged like what happened to our group.
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- Also Known As:
- Waterfront Cebu City Hotel And Casino
- Waterfront Cebu City Hotel Cebu City
- Waterfront Hotel Cebu City
- Waterfront Cebu City Hotel & Casino Cebu Island