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“Average hotel, great location next to a mall”

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Cebu City Marriott Hotel
Ranked #6 of 92 Hotels in Cebu City
Certificate of Excellence
Reviewed November 10, 2013

A typical Marriott hotel with clean rooms and good facilities. It has very tight security checks including of vehicles and baggages which may put some guests off. Hotel is directly connected to a shopping mall which has local boutiques, supermarket and lots of dining options. Having a poolside dinner of local grill while enjoying the live music from the resident Filipino band is worth the experience.

  • Stayed: October 2013, traveled on business
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1  Thank Y880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this reviewResponded January 14, 2014

Dear Valued Guest:

Thank you for taking time to write a review.

We highly appreciate your feedback and are delighted to hear about your pleasant stay in the hotel.

We look forward to welcoming you back in the near future!

Sincerely,

Patrick Carroll

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed November 8, 2013

Checked in here when Yolanda super typhoon hit Cebu. I live 5kms away from this Marriott and decided to check in at a hotel with generator expecting power outage. Sure enough powerwent out just as I left my place. My mode of transportation was a motorcycle so I had to brave the winds and rain in waterproof clothing and a pannier, but soaked nonetheless. It was about a 10-minute ride when I arrived at the hotel's entrance driveway and was told by the entrance guard to come around and enter from the exit as the entry ramp was blocked by some tree branches that could've been very easily cleared. Came around the exit ramp and was told by another guard that motorcycles are not allowed on the driveway. Again, its pouring rain and I have a reservation already. Drove up to the front main entrance anyway and was blocked by several bellboys and more security guards asking me questions in their local dialect and unwilling to assist me. Nobody seem to understand that I'm a guest checking in with a reservation. I had to pretty much force myself in the door just to escape the strong winds and dry myself. I know they have valet parking service yet they told me to park my motorcycle myself as none of them want to get wet. Very unwelcoming welcome from a staff that treated me as a threat instead of guest simply because I didn't show up on 4-wheels during extreme weather.

  • Stayed: November 2013
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2  Thank Friztaille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this reviewResponded January 1, 2014

Dear Valued Guest:

Your feedback is important to us.

We are sadenned to hear about the unpleasant arrival experience you had during your recent visit to the hotel. Rest assured we will look into this and take the necessary action to improve your stay during your next visit. We sincerely apologize for any incovenience it has caused you.

We look forward to welcoming you back to the hotel soon.

Best Regards,

Patrick Carroll

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013

Pleasant hotel located in prime location next to Ayala Mall.
Lobby is not large but nice.
Baggage service is spot on.
Check in is easy.
Indoor and outdoor bar is well serviced.
Restaurant serves good variety and quality.

The courtyard and pool area is strategically covered with foliage creating a nice Oasis right in the heart of the city and next to Ayala mall.

But the hotel is older and it shows its age.
Especially in the smaller rooms and fitness center.

The hotel is very expensive especially compared to the Quest hotel located on the other side of Ayala mall. And versus Radisson Blue which is THE value leader in Cebu followed right behind by Marcopolo.

My wife and I are gold members with upgrades and corporate discounts so we stay here often.
The perks of the Executive lounge make it worth it for us but without it I think we would choose the other hotels.

The restaurant choices in Ayala mall is better than at SM Mall next to Radisson Blue.
Marcopolo is isolated but has the best view.

The nightly Buffet is very good but Radisson Blue and Marcopolo does it a little bit better.

You're really paying for the nice location right next to Ayala Mall.

There is no spa located in the building. you have to walk to The Spa of Cebu at the mall for your treatments.

Overall, very nice 5 star hotel in the heart of the city.

Room Tip: There are construction going on everywhere at the time of writing. Northern facing rooms have the b...
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  • Stayed: September 2013, traveled with family
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1  Thank Jin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this reviewResponded January 1, 2014

Dear Valued Guest:

Thank you for taking time to write a review.

Your feedback is important to us. We are pleased to hear that you've enjoyed our services and facilities. Apart from the hotels convenient location, we are happy to inform you that we also have the safest building structure and security in place.

Should you wish to avail of massage services on your future visits, we do have a Massage room and wellness treatments available in Suite 710 or you may also opt to have a massage in-room.

We hope to see you again in your future visit and thank you for choosing to stay at the Marriott!

Sincerely,

Patrick Carroll

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2013

so my daughter was growing up and together with my niece , we used to stay at cebu city marriot hotel. love the comfy bed , with their duvet that really is a total softee. location is near ayala mall.and a little farther from sm. but also close to the church. the pool is not that big but its okay. they used to have a play area for the kids and my daughter have this picture taken. oh the manager , i remember now , he sent us a basket of fruits. that was lovely.
they have this nightly live band too.

  • Stayed: November 2012, traveled with family
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2  Thank Cinnabon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this reviewResponded January 1, 2014

Dear Valued Guest:

Thank you for your review.

We hope to give you a pleasant experience during your stay and we are delighted to hear that you have fond memories of the hotel!

We look forward to welcoming you back on your next visit!

Sincerely,

Patrick Carroll

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2013

Landed in Marriott early morning following the aftermath of the 7.2 earthquake just a couple of weeks back. Everything was normal at the hotel and the staff were ev so friendly and helpful. As the hotel was busy got a room on the 4th floor (smoking floor), room was good but I would have opted for another floor because the smell of smoke was always around. The breakfast spread was excellent all sorts of food and I liked the collection of fresh fruits every morning for 3 days. Very conveniently located to Ayala mall just a hop away. The swimming pool when compared with the hotel was not so great. Around the pool was slippery and you need to be careful.

Stayed: October 2013, traveled on business
Thank Gavin2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this reviewResponded January 1, 2014

Dear Valued Guest:

Thank you for taking time to write a review. Your comments have been well noted.

We are delighted to hear that you enjoyed your stay and that our brilliant hosts took good care of you during your visit. We are also happy to share that the hotels foundation is built with a mechanism to withstand a high magnitude earthquake to ensure the safety of our guests.

We hope to see you again on your next visit to Cebu.

Sincerely,

Patrick Carroll

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

I stayed here for 1 week in mid-July, I enjoyed the access to the pool and the walking distance to Ayala and other nice bars and restaurants. It's a good place to be if you want to have a lazy day in the bustling city of Cebu.

Stayed: July 2013, traveled with family
Thank Trinalove313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this reviewResponded January 1, 2014

Dear Valued Guest:

Thank for taking time to write a review. Your feedback is important to us!

We are very pleased to hear that you enjoyed your stay in Cebu and the facilities and conveniences around the Cebu Business Park.

We look forward to welcoming you back to the hotel in your future visit!

Sincerely,

Patrick Carroll

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2013

I have been to this hotel twice this year, all due to work-related trips. First impression - classy and comfy hotel. The room is complete with everything you need - perfectly comfortable bed, fast wifi connection, minibar with chips and drinks, mugs and glasses provided, complimentary water, cable TV, work area, lounge area. They also provide iron and ironing bench, great for people needing this. Airconditioning - really cold, yet you can control the thermostat and even turn it on/off easily. The bathroom is perfect! You can opt to sleep here due to its cleanliness and huge area. They provide blowdryer, shampoo, conditioner, soap (bath and facial), bath gel, mouthwash, beauty kit, and shaving kit. Although for people not used to hi-tech shower machinery, you'd get lost/ignorant at first as to how to operate the faucets, but as soon as you get the idea, it's just a piece of cake. They have a safe inside the room for the safety of your valuables. The staff are courteous and very helpful. Breakfast buffet is heaven. Definitely lots of options to choose from - Filipino, Japanese, Chinese, American dishes all available for your consumption. The location is right beside the Ayala Mall - very accessible.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank GeeMags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this reviewResponded November 21, 2013

Dear Valued Guest:

Thank you for your feedback!

We are delighted to hear about your experience during your visit. It is our aim to give the best of service with all the conviences in your guestroom and provide you with a comfortable and hassle-free stay.

We look forward to welcoming you back in the near future!

Best Regards,

Patrick Carroll
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cebu City Marriott Hotel

Address: Cardinal Rosales Avenue, Cebu City 6000, Philippines
Phone Number:
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Cebu City
#4 Luxury Hotel in Cebu City
#4 Family Hotel in Cebu City
#7 Romantic Hotel in Cebu City
Price Range: $123 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cebu City Marriott Hotel 4*
Number of rooms: 301
Official Description (provided by the hotel):
Centrally located within the city’s premier financial district - the Cebu Business Park, the Cebu City Marriott Hotel sits right next door to Ayala Mall where opportunities for great shopping and a vibrant nightlife await you. Near by are offices of top corporations, banking centers, an exclusive sports club, convention centers and the Asia Town IT Park. ... more   less 
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Also Known As:
Marriott Cebu City Hotel Cebu City
Cebu City Marriott Hotel Cebu Island

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