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“Beautiful Renovated Hotel”

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Cebu City Marriott Hotel
Ranked #5 of 87 Hotels in Cebu City
Certificate of Excellence
Abu Dhabi
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Beautiful Renovated Hotel”
Reviewed August 9, 2013

Excellent breakfast options, spacious and modern rooms, just a pitty that the rainshower is not sperate from the bath tub. Free internet access and quick service reponse. Room service food could have more international choices.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sander007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, September 12, 2013
Dear Valued Guest,

Thank you for taking time to write a review!

Its great to hear about your experience during your recent visit to the hotel. Your comments on our room service choices has been well noted. For your future visit, should you wish to have a dish that is not found in the menu, we would be happy to prepare that for you - subject to availability.

We value your feedback and we look forward to seeing you again in the near future!

Sincerely,

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,136 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (215)
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English first
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 9, 2013 via mobile

Marriott Cebu is conveniently located beside Ayala mall. Compared to other Marriott hotels I've been at, this one had the smallest lobby, rooms and executive lounge, what one would expect from a 4 star resort. Breakfast and dinner buffet is quite limited for its price. Cocktails and drinks in the lounge are quite limited as well. Staff was average, can be more accommodating. The room is clean but noticeably old. A renovation would go a long way.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeiz R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, September 12, 2013
Dear Valued Guest,

Thank you for taking time to write a review.

We highly value your comments as this will help us make the necessary improvements to be of better service to you. The hotels public areas and guestrooms completed a total renovation in January 2009 and the deluxe category guestrooms are of standard size in most Marriott Hotels worldwide.

Rest assured your feedback has been well noted and we hope to be of service to you in the near future!

Sincerely,

Patrick Carroll
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cotabato City, Philippines
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 6, 2013

Good location, friendly staff, but housekeeping probably needs more training & supervision because every time I return to my room late afternoon or evening (after room was made up) one towel or the other or two were missing (either the small face towel or the medium towel or the big bath towel). At one time, I put a wet bath towel which I want replaced in the bath tub. To my surprise, they hang it at the shower curtain railing but this could be the staff forgot to take out before leaving my room.

Stayed July 2013, traveled on business
Helpful?
Thank HopeCocoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, August 8, 2013
Dear Valued Guest:

Thank you for taking time to write a review.

Your feedback is important to us as it will help us improve our services to better serve you. We sincerely apologize for the inconvenience you had experienced during your stay. Necessary actions will be taken immediately to prevent situations like these.

Thank you for bearing with us and we look forward to seeing you again in the near future!

Sincerely,

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Habra, California
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed August 5, 2013

We stayed here for 4 days and 3 nights. I used my Marriott points to pay for 2 nights. One of the things that attracted me to the hotel was its proximity to the Ayala Center. There are plenty of places to choose from to eat, shop and even get massages. Felt very secure as your bags/luggage/packages are scanned before you get into the hotel. I noticed some reviewers were put off by this, but I'd rather be safe than sorry. Hotel amenities were pretty standard and housekeeping service was pretty good. Free wi-fi is available in the rooms (a must for people who want to keep up on their email and social media even while on vacation). I had an awesome experience checking in and out of the hotel.

Room Tip: Ask for a room on a higher floor.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 3amigosmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, August 6, 2013
Dear Valued Guest,

Thank you for taking time to write a review of your recent visit to the hotel.

We truly appreciate your comments and feedback and we are very pleased to hear that you had a good experience during your stay. It is our priority that our guests feel safe and secure and all your needs are met while you travel.

We look forward to being of service to you again in the near future.

Sincerely,

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring Park, Minnesota
Level Contributor
102 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed July 31, 2013 via mobile

Service great..great people. Walk through gate to shops and restaurants. Pool staff not responsible for taking orders at pool and no pool wait staff. .so difficult if spend day next to pool. Mainly business people stay here..few families..rooms very clean.. dont get taxi in this area and ask them best places to go..can be dangerous as all syndicated. Overall nice place to stay to explore for other resort hitels

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank neilsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, August 1, 2013
Dear Valued Guest,

Thank you for taking time to write a review about your recent visit to Cebu City Marriott Hotel!

Your feedback is important to us. Rest assured we have taken your comments into consideration and will make the necessary improvements to serve you better.

We look forward to being of service to you in the near future!

Sincerely,

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cainta, Rizal, Philippines
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 29, 2013

Just like other Marriott hotels where I stayed, I think they have maintained the standards of being a business-with-pleasure hotel. It has the basic amenities that you need for work, and there are also amenities that are for leisure. One thing this hotel has that others don't, is its convenient location, its close proximity to the huge Ayala Cebu mall, that has everything you need. Marriott also has very warm and friendly staff. They have superbe service, always exceeding my expectations, even the banquet staff, who has addressed all my concerns with food restrictions, etc. I would definitely consider going back to this hotel.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Blossom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, July 30, 2013
Dear Valued Guest,

Thank you for taking time to write a review!

Your feedback is important to us and we are delighted to hear about your experience during your visit. We are very happy to hear that you were well taken cared of and all your needs were met.

We look forward to serving you in the near future!

Sincerely,

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
avondale,az
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 24, 2013

I stayed together with my family and we all just love everything about this hotel..Rooms are big we got the double beds in our room.service is quick and staff is friendly. Walking dictance to ayala mall which is a plus for us . even though the hotel is not new but it still keep up with the good service with some new hotels in the vicinity.hotel has privacy coz its off the beaten path and not so crowded entrance. They have a lounge in the main lobby that is so relaxing with nightly performances that showcase local talents.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travellerAvondale_az
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marriottcebu, General Manager at Cebu City Marriott Hotel, responded to this review, July 30, 2013
Dear Guest,

Thank you for choosing to stay with the Marriott!

We value your feedback and we are very pleased to hear about your experience during your stay with us.

We look forward to being of service to you on your next visit!

Sincerely,

Patrick Carroll
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cebu City Marriott Hotel

Property: Cebu City Marriott Hotel
Address: Cardinal Rosales Avenue, Cebu City 6000, Philippines
Phone Number:
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Cebu City
#4 Luxury Hotel in Cebu City
#5 Family Hotel in Cebu City
#7 Romantic Hotel in Cebu City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cebu City Marriott Hotel 4*
Number of rooms: 301
Official Description (provided by the hotel):
Centrally located within the city’s premier financial district - the Cebu Business Park, the Cebu City Marriott Hotel sits right next door to Ayala Mall where opportunities for great shopping and a vibrant nightlife await you. Near by are offices of top corporations, banking centers, an exclusive sports club, convention centers and the Asia Town IT Park. ... more   less 
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Also Known As:
Marriott Cebu City Hotel Cebu City
Cebu City Marriott Hotel Cebu Island

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