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“BAD CUSTOMER SERVICE”

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Escario Central Hotel
Ranked #20 of 90 Hotels in Cebu City
Certificate of Excellence
Tokyo, Japan
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“BAD CUSTOMER SERVICE”
Reviewed November 19, 2012

I always try to stay to a new hotel every time I go to any city in the Philippines to make sure that the linens are still fresh, beds are new, bathroom and room in general are clean. Later, when after I booked a full week reservation on their website, I found out that it was all messed up! Even when I had one of their staff stayed on the phone while I was doing the reservation. Eventually, she got pissed and raised her tone on me when I told her to guarantee that I will have the same rate I am trying to secure online if I follow her instructions to have the booking done the next day because she doesn't know what to do and the only person can help me is her supervisor who will be coming the next day. The next day came and voila, the supervisor texted me that I will get the same rate and my reservation will be done on their end. However, 2 hours later, she texted me again to inform me about the changes of their rates. WHAT THE HELL?!? Obviously, they have untrained staff who pretends they know what to do and giving out wrong information.

I figured, it's not worth it anymore. It took me 4 days to deal with them about my reservation and even after that it was not even fixed. Ridiculous! After hours of waiting for her confirmation if she was able to fix it, I decided to look for another hotel who have the same quality rooms and real Filipino hospitality.

This hotel needs to improve customer service, their website, and their communication.

Beware on using your credit card to secure your booking. Don't do the same mistake that I did. Goodluck!

Room Tip: Beware on using your credit card to secure your booking. Don't do the same mistake that I did. G...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Outdoor J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Escario Central H, Director of Sales at Escario Central Hotel, responded to this review, November 30, 2012
This review has been escalated to top management right when this review was posted.

We sincerely apologize for this untoward incident. The concerned staff and supervisor has been investigated and actions were taken.

However, bookings from electronic channels like Agoda, Expedia and the likes have their own booking engine/ portal/ site independent from the hotel's website and the hotel has no authority to maneuver a booking when placed on their system . The hotel's website is capable of accepting only non guaranteed reservations to eliminate the requirement of a credit card. Guarantee is practiced only when required on peak dates (e.g. Sinulog festival).

But we truly believe that the matter could have been handled in a better manner. I hope this does not stop you from giving us another chance to be of service.
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164 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Manila
Level 4 Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 9, 2012

If you're looking for a nice and budget friendly hotel,escario central is for you.The hotel is basic but clean and well-lighted.its homey for us!the beds and pillows are comfortable that we had a good night sleep.the comfort/bath room is clean although there's no bidet and the ventilation is just the window.i love that their publicity photos are consistent coz when we got there it looks exactly the same.this hotel is situated in a compound wherein when you go outside,everything you need is there!theres a salon,spa,coffee shop,7-11,milk tea place,car wash and restaurants!the place is peaceful.theres ample space for customers and guests.you just have to see the sign of the hotel coz its at the far end of the compound.ill definitely recommend this!

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lyka J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deadcat12
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 4, 2012

I saw hair under my bed and there many yellow stain and black stain in bed sheet very bad service.

lots of ants and mosquitoes

when Heavy Rains comes water flowing the hall ways

I never come back this hotel Escario

Room Tip: No Back up Generator don't waste your money
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank deadcat12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Escario Central H, Director of Sales at Escario Central Hotel, responded to this review, November 30, 2012
We regret the bad experience and we already addressed the concern on cleanliness.

The hotel's design is a fusion of sprawling modern and zen. Thus, the natural elements has to be considered. However, we have taken note of this review and contacted a third party supplier to help us lessen ants and mosquitoes.

The property definitely has a generator on stand by.

There has been several improvements and we hope that you can give the property a chance.
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Quezon City, Philippines
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 3, 2012

Because the hotel is just one floor, has tiled walkway and wide enough for a wheelchair, this would be near perfect for people that are wheel chaired bound and even the elderly. I did not measure the width of the door as to how wide a wheelchair can go in, however its comfortably wide enough to manoeuvre around when needed. My mom uses a cane when she walks, the walkway was good. Not slippery at all, which is very important for senior citizens.

Rooms are good for two persons. Rooms are kept very clean and when requesting for room cleaning, they are quick about it. I love the thick and hard double bed. Lots of room to roll around :P

As you walk through the walk way, you would feel the breeze on your face which is really nice considering you are surrounded by cement buildings. I do hope that the owner of the hotel continues to add more plants around the property to ensure that. It does make a difference!

Ah, i also appreciate the spa next door. Just a short walk form your room, and you can have that massage much needed at the end of the day. There is also the nearby cafe and the famous lechon restaurant! What more can you ask eh?

And for guest with vehicles, they have ample parking space and a security guard is nearby to keep an eye on them.

I will go back for sure. Thank you Escario Central Hotel Staff!

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Baliji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Escario Central H, Director of Sales at Escario Central Hotel, responded to this review, November 11, 2012
Thank you for choosing Escario Central Hotel.

We are very glad to know of your feedback. We will keep your suggestions in mind and consider it in our projects for property improvement. We currently have partnered with our mall tenants to offer more convenience to our guests. When you come back you will be able to avail of discounts and room service.

We hope to see you back soon in Escario Central Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quezon City, Philippines
Level 4 Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed September 26, 2012

It's a one level hotel with rooms uniquely designed and positioned like they are cottage/beach resort rooms. Amenities are simple but place is clean. You have to use the traditional keys to open door, turn on/off everything by yourself. Frontdesk people while can be more warm and friendly are always accommodating and prompt. Hotel location is tucked away at the end of an arcade parking. it's very close to the old center of town but farther from the airport.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChiyoSenzaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 2, 2012

The rooms are quite basic but clean and modern. The bathroom is also decent but the shower head in our bathroom had virtually no pressure so the showering itself was not that pleasant an experience. The hotel grounds are very nice and there is a grassy area you can sit in and relax. The staff are very friendly and efficient. Its decently priced so if you are on a budget then there is well worth a visit.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RSM6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 27, 2012

Rooms are absolutely simple but has the bare necessities you could ask for (bed, bathroom, a/c, hot and cold water, and even a flat screen!). It has very comfortable, huge single beds. Bathrooms are OK, size-wise it's enough for tall people to navigate around, my only complaint is i wish they could have put shelves at the sink to put your stuff on it while you do your thing. Its relatively new, so it's very clean. The halls are quiet. Location-wise, its just minutes away from the touristy and business areas of Cebu. The hotel itself is part of a strip mall. So, lots of interesting shops and restaurants. It's right next to a 7/11 convenience store, and a 24-hour McDonalds. The hotel staff were friendly and willing to help you in any way they can. They compensate simple rooms with an almost 5-star like customer service. They even offered to deliver McDonalds to my room (they don't have room service or a hotel restaurant). In conclusion: simple rooms great service at an affordable price that's worth every penny.

Room Tip: If possible, pick rooms at the deep end of the halls for even quieter rooms.
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Trekie-G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Escario Central Hotel

Property: Escario Central Hotel
Address: Escario Central, N. Escario St. | Camputhaw, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#7 Best Value Hotel in Cebu City
#8 Family Hotel in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Escario Central Hotel 2.5*
Number of rooms: 46
Official Description (provided by the hotel):
A sprawling fusion of modern and zen accommodationSituated in Cebu, this hotel is close to Ayala Center, Magellan's Cross, and Cebu International Convention Center. Also nearby are Philippines Taoist Temple and Heritage of Cebu Monument.Facilities and ServicesThe hotel is within a strip mall where you can enjoy various cuisines, spa & salon, afternoon tea, desserts and more. Secured outdoor parking is available, a satellite reception area and a business desk.Room AmenitiesFunctional rooms with complimentary WIFI, complimentary bottled water, bathroom essentials (towel, soap & shampoo), hot & cold water, cabled LCD TV & customized beds with duvet to guarantee a comfortable stay. ... more   less 
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Also Known As:
Escario Central Hotel Cebu Island/Cebu City

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