I always try to stay to a new hotel every time I go to any city in the Philippines to make sure that the linens are still fresh, beds are new, bathroom and room in general are clean. Later, when after I booked a full week reservation on their website, I found out that it was all messed up! Even when I had one of their staff stayed on the phone while I was doing the reservation. Eventually, she got pissed and raised her tone on me when I told her to guarantee that I will have the same rate I am trying to secure online if I follow her instructions to have the booking done the next day because she doesn't know what to do and the only person can help me is her supervisor who will be coming the next day. The next day came and voila, the supervisor texted me that I will get the same rate and my reservation will be done on their end. However, 2 hours later, she texted me again to inform me about the changes of their rates. WHAT THE HELL?!? Obviously, they have untrained staff who pretends they know what to do and giving out wrong information.
I figured, it's not worth it anymore. It took me 4 days to deal with them about my reservation and even after that it was not even fixed. Ridiculous! After hours of waiting for her confirmation if she was able to fix it, I decided to look for another hotel who have the same quality rooms and real Filipino hospitality.
This hotel needs to improve customer service, their website, and their communication.
Beware on using your credit card to secure your booking. Don't do the same mistake that I did. Goodluck!
- Official Description (provided by the hotel):
- A sprawling fusion of modern and zen accommodationSituated in Cebu, this hotel is close to Ayala Center, Magellan's Cross, and Cebu International Convention Center. Also nearby are Philippines Taoist Temple and Heritage of Cebu Monument.Facilities and ServicesThe hotel is within a strip mall where you can enjoy various cuisines, spa & salon, afternoon tea, desserts and more. Secured outdoor parking is available, a satellite reception area and a business desk.Room AmenitiesFunctional rooms with complimentary WIFI, complimentary bottled water, bathroom essentials (towel, soap & shampoo), hot & cold water, cabled LCD TV & customized beds with duvet to guarantee a comfortable stay. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Cancelon, Hotels.com, Hotwire, Expedia, TripOnline SA, getaroom.com, Travelocity, HotelQuickly and Travel Book Philippines, Inc. so you can book your Escario Central Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Escario Central Hotel Cebu Island/Cebu City