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Geraldine S

Excellent hotel - overall.

Review of Red Planet Cebu
5.0 of 5 bubblesReviewed May 31, 2019
i would suggest to add extra chair and a water heater which i needed - i love to drink coffee in the morning..please add also complimentary water. i experienced a limited internet connection
. thank you
Date of stay: May 2019
Trip type: Traveled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grace S, General Manager at Red Planet Cebu, responded to this review
Responded Jun 5, 2019
Dear GeraldineS533,

We are most concerned with the satisfaction of our guests and your excellent rating is of great value to us. Thank you for taking the time to share with us your satisfaction and suggestions. We regret to say that physically we cannot anymore undo the room design to have enough space for the chair and coffee facilities but rest assured we will continually look for ways to serve you better.

It was our pleasure to serve you and we look forward to serve you again soon.

Truly yours,

Grace Salut
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,231)
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Reviewed May 29, 2019

I stayed here twice during my trip to Cebu. The reception is located on the 2nd floor. My room was modern, clean, compact with limited shelving. Clean bedding and comfortable. On one stayover the aircon wasn't working but this was rectified within minutes. The bathroom has a soap dispenser including the shower recess which I'm not a fan of as I like my cake of soap but I understand it it's a cost saving measure. Good water pressure with hot water. The 24hr 7-11 across the driveway is handy. There is usually a taxi or two hanging around at the front.
It's about a 10 minute walk to Ayalla Mall which is worth visiting. I can recommend Yolo Massage which is only about 40m away. I would recommend for a short stay only. I thought the pricepoint for what you get was a little high but then I haven't done a comparative study of hotel costs in Cebu City. All the staff have been well trained including acknowledging your presence at all times.

Date of stay: April 2019
  • Trip type: Traveled solo
    • Location
    • Rooms
    • Service
Thank sydneysteve
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grace S, General Manager at Red Planet Cebu, responded to this reviewResponded June 4, 2019

Dear sydneysteve,

It gives us great pleasure to receive ravishing feedback from our guests. Thank you very much for taking the time to appreciate the standards and the service. Your praise for the service of our staff is very much appreciated. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

It was our pleasure to serve you and we look forward to serve you again soon.

Truly yours,

Grace Salut
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 24, 2019

arrived late and had only a few hours before early morning flight. but the bed is comfortable so even just a few hours sleep is fine. there are taxi directly in front of the hotels and 7/11 next door so u can grab an early coffee on the way to airport as well

Date of stay: April 2019
  • Trip type: Traveled solo
    • Value
    • Cleanliness
    • Service
1  Thank milhouse_mc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grace S, General Manager at Red Planet Cebu, responded to this reviewResponded May 25, 2019

Dear milhouse_mc,

Thank you for the 4 star rating and for choosing Red Planet for your short stopover before catching your early morning flight. We are happy to know that your short stay was to your satisfaction.

It was our pleasure to serve you and we look forward to another visit soon.

Truly yours,

Grace Salut
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 20, 2019

Red Planet is a standard 2-star property appropriate for the traveler who wishes to economize on expense without compromising comfort. Although located in an area of the city a bit distant from main tourists sites that are a short taxi ride away, the Red Planet is a three-minute walk from the city’s Ayala Centre mall with its vast array of coffee shops, fast food restaurants and better dining establishments.
Though the hotel is located on busy Archbishop Reyes Avenue, there is minimal noise from traffic. In fact, I heard no noise at all in my room on the fifth floor. The hotel is very well maintained. My room was quite clean with no bugs or unpleasant odors. There is adequate lighting, excellent air-conditioning, a TV, plastic clothes hangers, and hairdryer. There are two electric outlets—one on each side of the bed. Hot water is available in the bathroom at all hours. The bathroom has two dispensers of liquid soap, which, according to info printed on the dispenser, can be used as shampoo and conditioner as well as for washing then body. Hotel employees are very pleasant, courteous and attentive.

Room tip: A handy, very well-stocked 7-11 is located a few steps from the hotel entrance.
Date of stay: May 2019
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank James K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grace S, General Manager at Red Planet Cebu, responded to this reviewResponded May 25, 2019

Dear Mr. James K,

We are most concerned with the satisfaction of our guests and your positive feedback is of great value to us. Thank you very much for taking the time to appreciate the standards and the service.

It was our pleasure to serve you and we look forward to serve you again soon.

Truly yours,

Grace Salut
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 26, 2019 via mobile

It was the second or the third time we chose Red Planet as our accommodation in Cebu City. The service was similar to a few times before, satisfying and warm. Room in minimalist style with sufficient hot water, soap and paper towel had committed the minimum requirement chain branded hotel. Our experience in Red Planet was good...except one of our rooms had a few dozen of small ants and they were even on my wife's bed. May managers of Red Planet concern the problem of ants.

Date of stay: April 2019
Trip type: Traveled with family
Thank S C L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grace S, General Manager at Red Planet Cebu, responded to this reviewResponded May 7, 2019

Dear SCL,

We regret to learn that your good experience was dampened because of the ants found in one of your rooms. We do have pest control spraying done regularly in view of the fact that these creatures may become present because of the food and beverage being taken and consumed inside the hotel. We value our reputation on cleanliness and is serious in implementing measures to keep it that way. Rest assured that we will continually look for ways to meet our guests expectations.

It was our pleasure to serve you and we hope that to serve you again soon.

Truly yours,

Grace Salut
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed March 27, 2019

Surprisingly good hotel inside, despite the slightly mangy looks outside lol.
Good location of cos. Very friendly and efficient front desk staff and security guards downstairs. Shower is the strongest and hottest I have ever experienced in the Philippines.
Room is quite small, but completely functional, but the aircon is quite noisy unfortunately.
Great place to stay if you really need to save money, but for 20 dollars or so more, I would say Quest Cebu just next door is the better stay ;P

Date of stay: March 2019
  • Trip type: Traveled solo
    • Sleep Quality
    • Rooms
    • Service
Thank ngozumpa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grace S, General Manager at Red Planet Cebu, responded to this reviewResponded April 10, 2019

Dear ngozumpa,

Thank you for the very good rating and for choosing Red Planet. We are happy to know that it was a good stay. Your praise for the service of our staff is also very much appreciated. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

It was our pleasure to serve you and we look forward to serve you again soon.

Truly yours,

Grace Salut
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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