I stayed at Quest Cebu on business from November 15 to November 16 and had an enjoyable experience from my arrival at the airport up to check-out.
After enduring a miserable 2 hour delay with Zest Air, which saw me waiting in the airport for close to 5 hours, I was tired, cranky and praying that Quest would live up to all the positive reviews here in TripAdvisor. Thankfully Quest Cebu exceeded expectations.
Upon arrival at the Cebu Airport, my first order of business was to figure out how to get to my hotel. As I walked onto the arrival area, I saw an employee of Quest holding a sign. Thinking that there was a hotel shuttle, I approached him to inquire if there was complimentary transport to the hotel.
While the Quest employee informed me that there was no such shuttle and that he was there to pick-up guests who had made transport arrangements with the hotel, said employee nevertheless assisted me with my luggage and helped me get a cab that brought me to the hotel. Very kind and accomodating indeed.
Upon arrival at the hotel, check-in was fast and relatively painless with the whole process done in a few minutes, although I had to wait a bit in line because there was another guest checking in ahead of me.
After check-in I then proceeded to my room and was pleased by what I saw. I had booked a Deluxe Room with King-Size Bed, which I observed to be relatively spacious, clean and complete with all amenities advertised. One drawback though was that work table which seemed old and beaten up, with nicks appearing on its surface.. Also the toilet could have used better cleaning as it seemed old and a bit spotty.
As I was already too tired to go out for dinner and still had to prepare for my court hearing the next day, I ordered room service, which was brought up in about 20 minutes.
While much can be said about the facilities being new; what stands out is that the hotel is making a conscious effort to improve its services.
Having read previous reviews, I was pleased to see that management not only read these reviews, but also took concrete steps to try to address them. For example: upon arriving at my room I was immediately asked if I would be requesting for toothbrush, toothpaste and/or an iron and iron board - all of which were brought up promptly. The doormen were also quite helpful and even offered to help me cross the busy street over to Ayala mall - addressing concerns raised in previous reviews.
The staff were indeed very courteous, accomodating and professional - graciously assisting me in getting cabs, using the business center, as well as noting and promptly acting on my request for late check-out. Even the check-out process was done quickly and efficiently.
One disappointment though was the failure of housekeeping, despite my specific request, to clean my room and turn down my bed. After returning from my hearing I was hoping to be able to catch a quick nap before check-out and would have wanted to rest on some fresh sheets. Otherwise, I would have given them a perfect score for service.
All in all I had a pleasant stay in Quest and recommend staying there, though there are still areas for improvement, which I trust management will address.
Tips: If you're sensitive to noise, try to get a room that isn't facing Ayala, since the noise from the street can be heard up to the room, although I personally was not bothered.
On your way out tell the doormen if you want to go to ayala mall and they will assist you in crossing the street.
I asked the doorman where I could buy lechon to bring home for my wife before going to the airport and he immediately thought out the best option and instructed my taxi driver to make short stop before heading to the airport. If there are particulat things you want to buy or see, the hotel doormen and staff will give you recommendations and assist you.
- Official Description (provided by the hotel):
- "Quest Hotel & Conference Center - Cebu is a convenient, comfortable and enjoyable hotel with 427 delightfully furnished rooms and suites and 10 modern state of the art meeting rooms. The hotel combines good value with unique and inspiring design elements and uncompromising service making it ideal for business and leisure travelers seeking a stylish but unpretentious environment." ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Agoda, Expedia, Hotels.com, Travelocity, Asiatravel.com Holdings, Hotwire, TripOnline SA, Cancelon, Travel Book Philippines, Inc., getaroom.com, Cheap Tickets and HotelQuickly so you can book your Quest Hotel and Conference Center - Cebu reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Quest Hotel And Conference Center - Cebu Cebu Island/Cebu City