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“ONE OF THE WORST HOTELS IN CEBU”

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Buena Vida Suites Capitol
Scotland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“ONE OF THE WORST HOTELS IN CEBU”
Reviewed July 25, 2013

I have shown this establishment more respect than they showed us. I emailed them with directly with my comments forty eight hours prior to writhing this review and they have not bothered to reply to my email, enough said, therefore any comments by them on this review are purely a marketing strategy
For readers information, I am not a tourist, I retired here from the UK and have stayed in a number of Cebu hotels, some of which were similarly priced as this one
So what is wrong with the hotel
1. Cockroaches in the bedroom, and the general cleanliness of the room was abysmal
2. The suite that we stayed in, (allegedly one of the best rooms they offered at 1700 pesos per night), was simply a very small twin bedded room with a bathroom
3. A security guard who for a period in the evening was on the internet in reception wearing headphones and who never saw me leave or enter the hotel, some security
4. In the room was a breakfast menu which seemed quite good, yet when we went for our breakfast we were only offered a local buffet breakfast that simply looked inedible. The restaurant staff were only interested in eating themselves and watching television

1700 pesos per night is mid range for Cebu City, but for that price there are many better establishments in Cebu.

Room Tip: Do not stay here
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gssadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ara S, Marketing Consultant at Buena Vida Suites Capitol, responded to this review, July 27, 2013
Dear Guest,

On behalf of the entire Verbena Family,Thank you for staying with us and for your valued feedback. Please be assured that we are seriously looking into your concerns and will certainly take the appropriate actions to improve our services.

Looking forward of hosting your stay again at Verbena Capitol Suites!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

22 reviews from our community

Traveler rating
    5
    6
    4
    5
    2
See reviews for
9
5
2
2
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Philippines
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 10, 2013

We stayed for a week and I enjoyed my stay. The room was okay and the staff was friendly. Simple hotel with strategic location. They need to be improve their breakfast menu though. It's not appetizing especially for kids.

  • Stayed June 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank kookibar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ara S, Marketing Consultant at Buena Vida Suites Capitol, responded to this review, August 8, 2013
Dear Guest,

Thank you so much for such a positive feedback. All of these feedback really encourage the Verbena Family to strive harder in their work in order to provide guest satisfaction that exceeds expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 12, 2013 via mobile

We stayed for several nights here. Their premier room is average. Bfast was the worst part- small amount; runs only till 8.30am & you will get charged for Php100 if you want it delivered in your room.

The premier room was small and AC was noisy. You can hear the staff talking from reception & kitchen. So we decided to transfer to another place.

This place is expensive for its quality and the services it offers.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wisdommatters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ara S, Marketing Consultant at Buena Vida Suites Capitol, responded to this review, July 27, 2013
Dear Guest,

On behalf of the entire Verbena Family,Thank you for staying with us and for your valued feedback. Please be assured that we are seriously looking into your concerns and will certainly take the appropriate actions to improve our services.

Looking forward of hosting your stay again at Verbena Capitol Suites!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Butuan, Philippines
Level Contributor
63 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed March 15, 2013

The place is a 5-storey building near the Capitol of the Province of Cebu. Transport is not a problem. It can be accessed via taxi and jeepney - depending on where you came from, but i saw a lot of jeepney plying along the very street where Verbena Suites is located.

We stayed here in standard double room for 2N3D while in Cebu last February 2013.

The room is quite enough for a couple like us. No window but spacious bathroom. They offer free breakfast at the 5th floor. Foods they served taste good.

All the staff - frontdesk, resto and housekeeping are approachable and answers questions politely. The downside aspect is more on the fixtures in the room - no hot shower, broken cabinet, thin wall partition ( we can hear conversations from other room).

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jelotz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ara S, Marketing Consultant at Buena Vida Suites Capitol, responded to this review, June 16, 2013
Dear Guest,

On behalf of the entire Verbena Family,Thank you for staying with us and for your valued feedback. Please be assured that we are seriously looking into your concerns and will certainly take the appropriate actions to improve our services.

Looking forward of hosting your stay again at Verbena Capitol Suites!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carson, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 16, 2012

This is a wonderful pension house that gives value to your money. And customer service is great! I have called them several times to accommodate my request and all the time they were very helpful and understanding; up to the time when I called to extend my reservation due to a mishap caused by an Oceanjet employee who lost our check-in luggage. They have a front desk employee, we were told his name was Boffy, was very patient and helpful. Their breakfast is also a nice addition to their great service. I have always stayed at this pension house because of its safe and good location and I highly recommend this place to first time travelers to Cebu City.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Kate L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VerbenaPensionHouse, Director of Sales at Buena Vida Suites Capitol, responded to this review, October 29, 2013
Dear Guest,

In behalf of the Verbena family, thank you for staying with us ad for your valued feedback. Please be assured that we are seriously looking into your concerns and will certainly take the appropriate actions to improve our services.

Looking forward of hosting your stay again at Verbena Capitol Suites!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 9, 2012

For the past 10-12 years or so, me and my family have been staying at the (original) Verbena Pension House. Nice staff, reasonable prices, and rooms are okay.

This past year I heard that they had a second hotel just about a block or two away. So we decided to stay there for a couple of days when we were in town. Big mistake. We stayed at the Deluxe Triple (P1,625) and the room was NOT worth it. Bed sheets, pillow cases, the pillows themselves, bed covers, were old and dingy! I couldn't believe it. I had the impression they just brought these old sheets from the older Verbena. Since it was a new hotel, they could've at least provided new linens,right??? So that we, the customers could at least have a comfortable good night's sleep and not feel disgusted!

Their hot/cold shower felt like ordinary tap Philippine water (yes, COLD!!) I called the front desk if they could check why it wasn't working, they said that everything in the building IS working. REALLY??? I gave it some time and let the water run, hoping that maybe it will slowly warm up and I could have a little heated water for mt shower, manuevered the dial thinking maybe it could be installed the opposite way,but NOPE. NOTHING. I gave up, took a deep breath, and went under the cold spray of the shower.

If you have a lot of luggage, expect almost NO STORAGE except for a few inches of shelf on one corner.

Parking is TERRIBLE, only can fit about 3-4 vehicles at the front. That is IF YOU"RE LUCKY to be on of the first ones to get a spot!!!

If I were to pick some positives, it would be the drinking water dispenser located at the end of the hallway of every floor. We didn't have to go out and buy tons of bottled water because you can just refill your own bottle just right outside the rooms.

And the staff were very nice and polite, no doubt about that.Even the guards that were on duty were very helpful and nice. But the rooms, shower, sheets, did not "match" what was supposed to be a NEW Verbena Hotel.

MY RATING:
One star for nice staff
One star for water dispenser

Other that that, this hotel doesn't deserve any stars at all. Sorry. The next time we go to Cebu, we know now where NOT to stay. I hope management does something about their deficiencies to win back the visitors.

Stayed November 2011, traveled with family
Helpful?
2 Thank Chu B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VerbenaPensionHouse, Director of Sales at Buena Vida Suites Capitol, responded to this review, October 30, 2013
Dear Guest,

In behalf of the Verbena family, thank you for staying with us ad for your valued feedback. Please be assured that we are seriously looking into your concerns and will certainly take the appropriate actions to improve our services.

Looking forward of hosting your stay again at Verbena Capitol Suites!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Cebu City hotels

Cavite City, Philippines
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 3, 2012

We stayed at this hotel for 1 night, January 29-30, 2012 after getting back from Moalboal, Cebu.
The reservation was made online through email and the staff was very quick in responding and to confirm our reservation.

When we got there, they just asked for the deposit slip and led us to our room, Deluxe Triple. The room is spacious enough, with wi-fi, tv + cable, hot and cold shower, pillos, blankets and extra pillows, towels and soaps. The room also has a mini bar with affordable items and a mini ref.

The staff were very helpful in terms of directions and recommendations.

  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VerbenaPensionHouse, Director of Sales at Buena Vida Suites Capitol, responded to this review, October 30, 2013
Dear Guest,

In behalf of the Verbena family, thank you for staying with us ad for your valued feedback. Please be assured that we are seriously looking into your concerns and will certainly take the appropriate actions to improve our services.

Looking forward of hosting your stay again at Verbena Capitol Suites!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Buena Vida Suites Capitol

Property: Buena Vida Suites Capitol
Address: 79 Don Gil Garcia St., Cebu City 6000, Philippines (Formerly Verbena Capitol Suites)
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #30 of 64 Specialty Lodging in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Buena Vida Suites Capitol 3*
Number of rooms: 35
Reservation Options:
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Also Known As:
Buena Vida Suites Capitol Cebu Island/Cebu City

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