We thought as according to the reviews that the place is great. We moved here from another hotel. We have stayed previous to this from Mandarin, Holiday spa for the great gym and Best western. Quite frankly, i'd rather go back to Holiday spa!!!!! 1)When we arrived, after 2 hours with a do not disturb sign, someone rang the bell and opened the door! I got up and said, sorry - we have the do not disturb sigh, the guy said, "we are just checking if someone is in the room ma'am!" VERY STRANGE!!!!!! we just checked in have the do not disturb sign and someone wants to check at around 330pm if we are in or not? 2) The internet never worked in 5days of our stay. We kept going downstairs asking for a new password..they kept giving us a different one but we can never logged in... on the fourth day, we spoke to a very young lady acting as a manager who is clearly not capable- told us that they have no internet for more than 2 weeks and trying to have it sorted. The front could have saved us the trip back and forths and told us about this honestly! GREAT F Service- Not! They also added on top of the booking.com 22.5 % making it more expensive than agoda and veneer and this does not includes breakfast!!! so beware and look out for that tiny little line. The manager with all the troubles we have had in this hotel, no assistance from security guard on a car problem by some punks working for some projects in Harols which could have been easily solved by letting us view it on CCTV.. no they do not help or assist you on anything at all or compensate on their shortcomings. location is fairly poor- the only thing is you have a massage place next door which quite frankly is really dirty. You are better off staying at Best Western Lex-very convenient and their closest competition. They can't even come close to the free breakfast served at Best western lex and location. I suggest they change the acting manager with someone who can really relate and fix guests issues and not just stand their stupidly smiling acting pretty looking stupid. I wish we never stayed here. They also made a mistake on our room service which already took forever, they delivered spaghetti bolognese and i ordered pesto-penne with chicken. they argued this is what i ordered- first of all- i do not eat beef and my favorite is pesto. The order was never changed and we still got charged for it. Big mistake moving here. Poor breakfast, poor location compared to the previous hotels we stayed nearby, no pool, no gym... really... whats so special about this place? there is hardly any customer service, you get bothered (twice in 4nights) on a do not disturb sign mid afternoon checking if someone is in and why cuz the housekeeping had already done the room and they do not have turn down service so what is this for? We own a hotel- you do not do this esp if housekeeping knew there is activity in this room/ cleaned it while you were out. This is only a procedure done when the do not disturb sign had been on the door for 2 or more days and had not been entered by housekeeping. Are they trying to check if someone is not in the room but pretending by putting the sign and maybe come in to steal something? Bcuz they rang the bell..do not announce who they are and tried to open the door twice. NOT SAFE AT ALL. very fishy.
- Official Description (provided by the hotel):
- HAROLDS HOTEL offers a vantage point to guests with business or leisure reasons in the city. Situated in the uptown area of Cebu City, about 30 minutes away from Mactan International Airport, Harolds Hotel is only ten minutes away from financial districts, government offices, universities and colleges, and major shopping centers. ... more less
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- Also Known As:
- Harolds Hotel Cebu Island/Cebu City