We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Trivia - First in Cebu Hotels!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hotel Elizabeth Cebu
Ranked #18 of 91 Hotels in Cebu City
Reviewed December 16, 2010

We just had an event there last night. Its actually a party we held for our partners in business. Let me do this in chronological order:
>Booking: It was very smooth - they pencil booked the date and when i told them its final they booked it for us.
>Contract signing: I told the sales agent to come to my office so that we can have the signing of the contract that goes with going over thru it. The first answer to me was "ma'am we cannot do the contract signing without the downpayment" WHAT??? I need the contract to process the payment in the first place. All Hotels, even in Manila give signed contracts even before sending it to us! They told me its there SOP. So i ask a copy of the contract instead and had it processed. I needed to write a letter to accounting that the contract will not be signed unless paid.
>Food Tasting: The place was booked, the payment was processed etc etc. I asked a date for the food tasting. The sales agent again told me that they cannot do the food tasting without the full payment!! Who would pay a full amount when there was still no event yet?? But again, I had the full payment processed so we can have the food tasting. I gave the full payment to them last Friday and the sales agent told me "the food tasting will be next week". When i asked for it again, the sales agent told me that there will be NO FOOD TASTING COZ THE KITCHEN IS BUSY!
> Even a simple as size of the backdrop- they do not know. It tool a while for them to give feedback. They could have just listed it down since most clients need it anyway. Plus they did not give us the ff;
*No tambiyolo (i dont know if the spelling is right, but the one we usually use for raffle)
* They did not give us a complimentary room.
* No room for our things, props and all. and told us we can use the CR for doing our make up.. what???
* The biggest surprise is we have to pay for every cellphone charged, laptop, speakers.. We have to pay 250 for each. We brought a sound system, they charged us with Php5,000.00 electrical charges coz they needed to buy another breaker. WOW! I was very amazed, a hotel that receives multiple functions does not have breakers!!
* We requested a waiter for the VIP tables but again they told us we have to pay for extra manpower.
>The parking was very limited. There was only about less than 20 slots. We booked for 200 guests, where can we have them parked? But again, since the hotel was already booked, we had no choice.
>Here comes the party:
*set-up: It turned out that the size of the stage backdrop they gave us was wrong.
*They did not turn on the air conditioner - only 15 minutes from our official time.
*No party poppers allowed.
*The 2-way buffet became 1 coz the space is very limited.
*The utensils used where of VERY low quality.
*The food sucks!
*The F&B manager was so COLD and needed a seminar on customer service. She does not know how to speak for herself and always sends off a waiter instead.
*The waiter kept on looking at our guest list. I booked for 200, we only had 163 guests. When asked - they told us "THEY ARE STILL COOKING!" are they nuts??? They knew we had 200 guests, why didn't they prepare food for 200 people???
>The party ended and my bosses told me - We will not be coming back and will tell this very horrible story to all our sister companies.
>To Hotel Elizabeth - Try to do a little work - research on how Hotels here in Cebu operate. Try to buy things that are essential. TRY TO VALUE CLIENTS!! try to be a little nice..

  • Stayed: December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
10  Thank CebuLife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (287)
There are newer reviews for Hotel Elizabeth Cebu
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

258 - 264 of 287 reviews

Reviewed November 8, 2010

Small size rooms. Receptionists and the tall guy in the lobby are good.
However, having thieves with a malfunction camera that’s just focusing our room does not give a sign of being a reliable hotel to stay at. To all especially Singaporeans, this is a new hotel which the management sucks and do not know how to handle simple issues. To GM Bernadette Cantos, please do not see the looks of your customer only. We waited 1 night and the last day of our stay there but no reports are out as mentioned and promised by one of your staff Nora. You should just resign that post before the full completion of that hotel rather giving us inconsistent answers and unsatisfactory service in tackling this issue. What a shame to have you of that so called new hotel.

**I stayed 3 nights on this horrible Hotel and 4 nights at Golden Prince Hotel which is the opposite and much comfortable and safe when you take cabs.

  • Stayed: November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank m_yap_16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2010

We were staying at an older property across the street from The Hotel Elizabeth, so one day I decided to stray over and check it out. The lobby is grand and beautiful, and the bellman is very welcoming. It took me a few minutes to get the attention of the front desk staff, but they finally looked up from their computers and I decided to book a room. To be honest, it was their rates that cinched it. They're offering 50% off their regular rates while they are in "soft opening" mode, so at around Php2,400 net (including breakfast) I couldn't refuse).

The rooms are very nice, although we did have some difficulty with the electronic lock in the beginning (they fixed it right away). Very clean with nice bathroom and amenities. They have big windows with excellent views (it's a high rise and we were on the 5th floor and could see the city and water). My biggest problem is with the bed. Like many other hotels we have stayed at in the Philippines, they push two twin beds together to make a "double bed". This just doesn't work for obvious reasons (picture the Grand Canyon getting bigger).

Food & beverage need a lot of help. The breakfast was mostly Filipino foods with little for the Westerner palate. It was served buffet style, but they failed to warm the chaffing dishes, so most of it was cold.

Checking out was a bit of a delay, as they insist on checking the room (another Filipino hotel ritual that I don't understand). I understand that they want to see if anything was consumed from the mini bar. However, I bring down the slip and tell them what I had taken. Even still, they have to check, and then tell me that other things, that were never there, were also taken. This went back and forth for a while until they finally took my word that those items were never present to begin with. It took about 20 extra minutes for them to squabble over Php100 of snacks. Ridiculous!

Even so, I'd give them the benefit and stay there again, especially at these opening rates, although I'd probably go somewhere else to eat breakfast.

  • Stayed: October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Sleeper-Keeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago
Google Translation

Room Tip: WI-Fiがつながりやすいところ、おそらくエレベーター近く
  • Stayed: February 2017, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank chada0609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2017
Google Translation

  • Stayed: September 2016, traveled solo
    • Value
    • Location
    • Service
Thank lolo06700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2017
Google Translation

Room Tip: 3人部屋があります!
  • Stayed: May 2017, traveled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank reirei1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MBDAce, Corporate Sales & Marketing Manager at Hotel Elizabeth Cebu, responded to this reviewResponded July 26, 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2017
Google Translation

  • Stayed: April 2017, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank KIMYI007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MBDAce, Corporate Sales & Marketing Manager at Hotel Elizabeth Cebu, responded to this reviewResponded July 26, 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cebu City hotels
0.2 mi away
Quest Hotel and Conference Center - Cebu
0.3 mi away
Cebu Parklane International Hotel
0.3 mi away
Mandarin Plaza Hotel
Mandarin Plaza Hotel
#13 of 91 in Cebu City
674 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Waterfront Cebu City Hotel & Casino
1.3 mi away
Radisson Blu Cebu
Radisson Blu Cebu
#1 of 91 in Cebu City
3,334 reviews
1.8 mi away
Marco Polo Plaza Cebu
Marco Polo Plaza Cebu
#2 of 91 in Cebu City
1,281 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Elizabeth Cebu? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Elizabeth Cebu

Address: Arch.Reyes Ave | Camputhaw, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#8 Business Hotel in Cebu City
Price Range: $57 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Elizabeth Cebu 3.5*
Number of rooms: 131
Official Description (provided by the hotel):
Established shortly after its predecessor in Baguio, Hotel Elizabeth Cebu has over 130 stately guestrooms and suites all envisioned by Tessa Prieto-Valdes, style icon and celebrated interior decorator. Breathtaking frescos by painter Alfred Galvez and portraits of well-spent travels adorn its Mediterranean-inspired hallways. Situated conveniently in one of Cebu's bustling business districts, the hotel is just a 2-minute walk to Metro Gaisano and Ayala malls, affording guests easy access to leisure activities, such as shopping and sightseeing.A riot of flavors awaits you at the Flora Cafe, where international cuisine is served in the most inventive and appetizing of ways. Enjoy great music and relax at the Piano Bar while sipping on your favorite wines and cocktails. Pamper yourself with our massage service or work up a good sweat at our Fitness Center. Celebrate momentous occasions and attend seminars and conferences in style and luxurious comfort, in our various function rooms and ballroom. You will fall in love with Hotel Elizabeth. It’s an experience on its own. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Prestigia, Hotels.com, Expedia, Travelocity, Agoda, TripOnline SA, Hotwire, Orbitz, Cancelon, HotelQuickly, Cheap Tickets and Travel Book Philippines, Inc. so you can book your Hotel Elizabeth Cebu reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Elizabeth Cebu Cebu Island/Cebu City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing