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Reviews (344)
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All reviewsayala mallbreakfast buffetjunior suitewalking distancerooms are clean and comfortablesmall gymwifi connectionqueen size bedshower roomhome away from homerestaurant staffearly checklechonavilaelevatortummyhousekeeping
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Reviewed October 9, 2017

Your hotel is one of the best we have stayed in Cebu. Except for one thing. Your concierge and the people who man your entrance are all exceptionally warm and accommodating. Except for one thing. Your restaurant crew was always very friendly and eager to serve. They even went out of their way to give us sandwiches as we had to take an early flight out. Except for one thing. Your rooms are spacious and comfortable. Except for one thing. Your location is right on. Our stay in your hotel would be perfect except for one thing. YOUR FRONT DESK STAFF. Or at least the ones we dealt with. When we arrived, no smiles, no greetings just empty stares. When we ask for something they move slowly and grudgingly.They smirk. When we asked for a wake up call the one who gave it used a flat tone as if she was irritated that she had to do it. Your FRONT DESK STAFF are like people forced to work without wages. Your zombie like front desk should be re trained or even replaced.Too bad because your hotel is really a favorite of ours.

Room Tip: Stay in this hotel but steer away from the bratty front desk people
  • Stayed: October 2017, traveled with family
    • Location
    • Rooms
    • Service
Thank rgal5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MBDAce, Corporate Sales & Marketing Manager at Hotel Elizabeth Cebu, responded to this reviewResponded December 28, 2017

Dear Rgal5,

Greetings from Fersal Hotel Group!
Thank you for staying at our Hotel Elizabeth Cebu and for taking time to make a review.
We are so grateful of the commendation and for the 5-star rating but curious if you can help us also identify the Front Office staff that was unwelcoming. Though, we are glad that this incident did not affect your impression of the hotel, we would still like to ensure that the person be given a reprimand. Please rest assured that this will be discussed with the management and staff.
We are hoping you would choose us on your next visit and bring along family, friends and colleagues.
We are looking forward to your stay.
For further inquiries and reservations, please email reservations@hotelelizabeth.com.ph or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.

Best Regards,
Ace B. Del Rosario

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2017 via mobile

Stayed there for three nights and we really love the place and the staff. We were in a junior suite room and we had free very sumptuous buffet breakfast everyday. Had a welcome drink at the lobby when we arrived and were in our room very quickly. Hotel lobby is very clean and spacious, our room was over looking part of the city and the far away mountains. Staff were very attentive, polite and courteous. The free breakfast buffet was awesome and so yummy with lots of food to choose from including fruit juices, coffee and tea. We are 100% sure that whenever we are in Cebu we are going to stay there again.

Stayed: September 2017, traveled with family
Thank Emeeleelee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MBDAce, Corporate Sales & Marketing Manager at Hotel Elizabeth Cebu, responded to this reviewResponded December 28, 2017

Dear Emeeleelee,

Greetings from Fersal Hotel Group!
Thank you for staying at our Hotel Elizabeth Cebu and for taking time to make a review.
We are so grateful of the commendation and for the 5-star rating and giving 100% guarantee that you will have the hotel your home in Cebu.
We are hoping you would choose us on your next visit and bring along family, friends and colleagues.
We are looking forward to your stay.
For further inquiries and reservations, please email reservations@hotelelizabeth.com.ph or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.

Best Regards,
Ace B. Del Rosario

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2017 via mobile

I recently had a quick business trip to Cebu last weekend and clients booked me in the hotel. Upon entering I was welcomed by the guard and staff. Upon checking in I was told to wait for an hour even if the booking was pre arranged. The confirmation sheet I had was booked in a regular room and was priced at 2000+ Philippine peso but upon payment in the front desk I was charged 3000+. Though I questioned it I was too hungry to argue so I paid left the hotel for lunch and came back after an hour.

Got my keys and went straight to the room. Room was clean and had the basic items such as toothbrush soap shampoo etc. The only thing which I could not help but notice was the towels. Though it was clean, it was already old because of the color and texture of the towels.

Bed was still firm and sheets and pillow cases were clean and white. A/c was great.

Upon checking out normally I leave keys by the reception and leave but I was told to wait 5 min so the staff can check the room so I waited. After 5 min I was handed a gate pass by the receptionist and was told to give it to the guard before leaving? Is this a common practice? First time I encountered this. It just felt strange because the other hotels I've stayed in never did that.

Stayed: September 2017, traveled on business
1  Thank paulghinlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MBDAce, Corporate Sales & Marketing Manager at Hotel Elizabeth Cebu, responded to this reviewResponded December 28, 2017

Dear Paulghilo,

Greetings from Fersal Hotel Group!
Thank you for staying at our Hotel Elizabeth Cebu and for taking time to make a review.
We would welcome if you can give us details as to the rates and kindly contact us if you would also need verification on that.
As for the towels, we will have it checked by the management since we ensure that our towels are in good condition since we replace them on a regular basis based on expiration.
Regarding the check out procedure, this is also to ensure that all guests pass through the guards and part of the security measures adhered by the management.
We are looking forward to your stay.
For further inquiries and reservations, please email reservations@hotelelizabeth.com.ph or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.

Best Regards,
Ace B. Del Rosario

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2017

Room was comfortable and staff were friendly and very helpful. The FO staff were quick to tell us we need to transfer because the A/C units in the 7th floor were not working. I love the buffet breakfast - good food, with great options.

Room Tip: Both 7th and 5th floor rooms were good.
  • Stayed: September 2017, traveled on business
    • Value
    • Rooms
    • Service
Thank Teresita P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MBDAce, Corporate Sales & Marketing Manager at Hotel Elizabeth Cebu, responded to this reviewResponded December 28, 2017

Dear Teresita P,

Greetings from Fersal Hotel Group!
Thank you for staying at our Hotel Elizabeth Cebu and for taking time to make a review.
We are thankful that even with a little inconvenience you still managed to give considerations and that you even commended the food. We are hoping to have more guests that appreciate the effort of hotels to make each guest stay comfortable.
We are hoping you would choose us on your next visit and bring along family, friends and colleagues.
We are looking forward to your stay.
For further inquiries and reservations, please email reservations@hotelelizabeth.com.ph or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.

Best Regards,
Ace B. Del Rosario

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2017 via mobile

A perfect place to be with this place is near mall and accessible to all..room is so huge and clean and the hotel it self is worth the price of the room...food is great and staff are very much nice to talk to

Stayed: September 2017, traveled as a couple
Thank Jo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MBDAce, Corporate Sales & Marketing Manager at Hotel Elizabeth Cebu, responded to this reviewResponded December 28, 2017

Dear Jo M,

Greetings from Fersal Hotel Group!
Thank you for staying at our Hotel Elizabeth Cebu and for taking time to make a review.
We are so grateful of the commendation and high rating.
We are hoping you would choose us on your next visit and bring along family, friends and colleagues.
We are looking forward to your stay.
For further inquiries and reservations, please email reservations@hotelelizabeth.com.ph or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.

Best Regards,
Ace B. Del Rosario

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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