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“Close to SM Mall”
Review of Radisson Blu Cebu

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Radisson Blu Cebu
Ranked #1 of 87 Hotels in Cebu City
Certificate of Excellence
Singapore, Singapore
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Close to SM Mall”
Reviewed March 1, 2012

My family and I stay in this hotel for 6 days in February 2012. We like their tight security and walking distance to SM Mall. The tour services offered by the Concierge is well worth the money spend. We took an island hopping tour and we felt safe and protected throughout the trip. They assign 3 people to us and they are quick to attend to our needs without we even asking. The only thing that puzzle me is the lack of a bathtub in their rooms.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jenfairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (414)
Date | Rating
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English first
Manila, Philippines
Level Contributor
45 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 1, 2012

Location
The hotel is right beside SM City Cebu and hence a delight to the shopaholics out there. Since it is beside the mall, there are many cafes, local restaurants and fastfood chains to choose from.
Hotel
The lobby of the hotel is so spacious but would better if the interior design is improved. The swimming pool also has a very wonderful design that you will be inspired to stay in the area for a long time. The Spa outlet also has a great area with good masseurs.
Room
The room we got was relatively big. The toilet and bath is also very big with ample water supply 24x7. The toiletries are complete and of good quality.
Amenities
The hotel provides almost all the amenities a traveler may need from clean towels to bottled water.
The central airconditioning was also working well which made the room very comfortable even if it was very hot outside.
Cleanliness
The room is cleaned daily and the towels and sheets are very clean.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redrose1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandar Seri Begawan, Brunei Darussalam
Level Contributor
100 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 29, 2012

I have stayed here twice, on both occasions for a relatively long time, 11 days and 21 days respectively. The rooms are really lovely, great beds, great bathrooms, great facilities, including free internet. For long stays the spaciousness and luxury of the rooms makes the Radisson Blu a great place to stay.
First trip breakfast was included and the second time it was not (my choice). The breakfast spread is lavish, although I do wish they would provide baked beans on a daily basis. The evening buffet is also lavish and there is a half price deal on Tuesdays for both lunch and dinner which is astounding value but understandably gets very crowded. Quality, presentation and hygiene standards are first rate in the restaurant. Staff are friendly but can get a little rushed when busy.
Pool area is nice although if you want the sun get out in the morning the sun is behind the hotel building for much of the afternoon. The pool itself is huge and has some separate pools including one for kids.
The gym is first rate, very big lots of brand new equipment and the machines even have TVs to make your exercise time go faster. In the middle of the day its deserted so you will have it to yourself. There is also a steam room.
Location next to SM Mall is convenient. Personally I prefer the eating and supermarket options at the Ayala Malls which is just a short taxi ride away. However for general shopping and eating I am sure most people will be more than happy. it just lacks the ambiance of Ayala. There is a laundry place next to the SM supermarket entrance which is handy for long stays.
Overall I would say this is the best of the city hotels by quite a way with the only downside being its next to SM rather than Ayala for eating out.
Where this hotel really makes itself stand out is their response to customer feedback. As in any hotel there will be minor issues from time to time. For example I experienced some internet problems. The way they set about resolving this was incredible and the IT Manager called me after they had worked on it to check it had been resolved. They really mean it when they say 100% guest satisfaction guarantee, they will do their very best to resolve anything reasonable you ask. I have found this approach consistently when the relatively few and minor issues I have experienced have been raised. The staff are astoundingly friendly from housekeeping to front desk, always smiling, friendly, polite and immaculately presented.
The public areas are lovely, spacious and tasteful. No hotel is perfect but this one gets close, a great mix of top quality, value and location.

Room Tip: All of the rooms are of a high standard, ask for one with views of the Mactan Channel maybe.
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  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alster2409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Legazpi
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed February 27, 2012

The hotels' location being beside the mall is a great factor. Saves one from transportation expense and get to be entertained any moment...and enough rest when tired from walking-around the city.Their friendly staff warms up the place and enhances the lobby's design.We got a corner room and a good view of the city.The bed, bathroom, air-conditioning and other amenities,etc....NO COMPLAINTS ! Planning to bring the whole family someday soon.

  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank betchay29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quezon City, Philippines
Level Contributor
81 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed February 27, 2012

First of all, let me start by saying that this is a good hotel, however, maybe because of the hype and its size, it fails in many aspects for me.

1. I stayed in a business class room. They mistakenly put me in a premier room. I expected a nespresso machine but there was none so i had to ask for it.

2. My wifi did not work. Credit to them it was the friendly IT manager who came in a suit to assist us. Even after tweaking the computers for an hour, we still did not have wifi. As an IT guy myself, I suggested that he change the settings of the router or just reset it. It wasnt done and we did not have wifi the whole evening. But in the morning, lo and behold, we had wifi

3. The Asira bathroom amenities were not very good, Worse was there was only one set of toiletries when we arrived, hence, I had to ask for an extra toothbrush, extra shampoo and conditioner (they had very small bottles). the soap was horrendous. I had to buy better smelling soap. Although the soap was an oatmeal soap which may have been good for the skin.

4. There is a bath tub but no bath gel?!? I had to buy foaming bath gel from SM.

5. there were two TVs, one in the living room and one in the bedroom. The cable in the bedroom did not work. I called and three, mind you, three television guys came. they crowded the bedroom. Only to say that the problem was with skycable and we did not have a TV when we went to bed.

6. They did not give me late checkout. My flight was 440 Pm and i requested to leave at 2 pm so that i can have ample time to get ready. Even if I was in a business class suite and I arrived at 5 pm the previous afternoon, this was denied. Even my request for a 1 pm checkout was also denied. This is not how one treats business class guests.

7. The breakfast buffet was extensive but the danggit was not crunchy and the bread was not at all good. However, the tapa was the best i have ever tasted and I came back for more

8. The club privilege is great, the evening cocktails provide ample drinks and snacks (there was bread, cheese, shrimps, cakes, olives, and many more). Too bad the wine I got tasted bland.

9. The location is great. Right next to SM which is a great mall. Everything you need is nearby

Room Tip: get the club room privilege. Its worth it.
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thefilipinobulldog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 26, 2012

I stayed at the Radisson Blu for a few functions I had to attend from work. I have nothing but praises for them - the staff is very accommodating, the rooms are huge with memory foam beds (I think they are the only hotel in Cebu that uses this bed). After a long day working, I felt so relaxed in the room. What I found very good with their service is that they allow late check out until 5 or 6pm, something hotels rarely extend to their guests!

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tatycakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 26, 2012

Beautiful hotel with an outstanding attentive staff. The hotel has a fantastic ambiance. I had a room on the 21st floor and it was incredible. I loved the Nespresso machine in the room. Nice touch !!

  • Stayed February 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GlenJMart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Cebu

Property: Radisson Blu Cebu
Address: Serging Osmena Boulevard | Corner Juan Luna Avenue, Cebu City 6000, Philippines (Formerly Radisson Blu Hotel Cebu)
Phone Number:
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Cebu City
#1 Business Hotel in Cebu City
#1 Spa Hotel in Cebu City
#1 Family Hotel in Cebu City
#1 Luxury Hotel in Cebu City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Radisson Blu Cebu 5*
Number of rooms: 400
Official Description (provided by the hotel):
Cebu City hotel's location places guests close to beaches, shoppingLocated on Serging Osmena Boulevard at the corner of Juan Luna Avenue, this Cebu hotel places guests in the middle of the oldest city in the Philippines. Located just 500 metres from the International Port area, this South Pacific getaway proves to be the perfect starting point for exploring the island of Cebu and its 167 neighbouring islands. The Radisson Blu Cebu is situated just 11 kilometres from the Mactan International Airport. Cebu City offers various transportation options for travelers. The strategic location of the hotel provides easy access to public transportation. Metered taxis and local jeepneys are within easy reach to take visitors around the city. The ferry terminal is a convenient 10-minute walk from the hotel. ... more   less 
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Also Known As:
Radisson Blu Cebu Cebu Island/Cebu City

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