We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Shakey's ...... Forget it, their service is just too slow !”
Review of Shakey's

Shakey's
Ranked #549 of 720 Restaurants in Cebu City
Cuisines: Italian, Pizza, American
Dining options: Seating
Restaurant details
Dining options: Seating
Lapu Lapu, Philippines
Level Contributor
248 reviews
109 restaurant reviews
common_n_restaurant_reviews_1bd8 236 helpful votes
“Shakey's ...... Forget it, their service is just too slow !”
Reviewed November 4, 2013

This review, is specifically for the Shakey's Pizza Place at Cybergate,, on Osmena Fuentes Cebu.

I went in there to get a bite to eat and a drink, and said that I needed the drink first and then would order the food. they sat me down at a table near the door, and then I waited. it too 15 minutes for the drink to be ordered and delivered to me.

It was not busy, there would have been ten customers in the place, but there were a large number of staff behind the counter, and also in the front, they were as usual all talking to each other. the floor manager was talking to the staff, obviously having a laugh because he looked over to me, and then went back to his conversation !!!

I just don't understand food businesses, who spend hundreds of thousands of dollars to buy into a franchise and yet do not adhere to the basics of good service, prompt attention to the customer and making sure that they ( the Customer ) gets what they are there for, good service, a product and then being able to get out the door.

I paid for the drink and waited another 10 minutes for the change to arrive !!!

I left promising myself, that I would never go back to a Shakey's ever again !

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ashley K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

11 reviews from our community

Visitor rating
    0
    2
    4
    1
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Sunnyvale, California
Level Contributor
21 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“No, no - wrong, wrong”
Reviewed April 24, 2010

Yes, I know pizza in the Philippines is not a highlight of the country, and this is one of the poorest examples from the crust on up to the toppings and everything in-between, yet still popular with the locals so good for Shakey's. I've eaten at a U.S. location before (just once) and not much better -- I think very few remain there.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Intl-Night-Owl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level Contributor
127 reviews
75 restaurant reviews
common_n_restaurant_reviews_1bd8 120 helpful votes
“Some Tasty Pizza, Some Uniquely Filipino Style”
Reviewed January 20, 2010

For this review, I need to point out that I am used to the pizza in the USA, and in particular at Shakey's, which is based there. In my somewhat limited experience in the Philippines with pizza, at Jollibee and such, the pizza is FAR from the authentic Italian pizza. We had two kinds of pizza during this visit to the SM Shakey's, thick crust with pineapple and ham (Hawaiian style pizza), and a thick crust "special" with beef and onions and mushrooms. The special was way too greasy, and rather odd flavored for my taste, BUT the Hawaiian/Tropical style pizza was surprisingly TASTY!! It is much like this style of pizza common in the USA. The crust was tasty Italian style and the rest complemented what is a rather tasty treat. So.... of all the pizza I have so far sampled in the Philippines, the Hawaiian style thick crust pizza at Shakey's is by far the tastiest!! I base my food rating on this pizza and NOT on any other at Shakey's!

In addition to the ONE pizza type I can recommend, the wait staff and management of this Shakey's was very attentive and energetic - this without expecting a tip.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank travelfacets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Shakey's also viewed

Cebu City, Cebu Island
Cebu City, Cebu Island
 
Cebu City, Cebu Island
Cebu City, Cebu Island
 
Cebu City, Cebu Island
 

Been to Shakey's? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing