This review, is specifically for the Shakey's Pizza Place at Cybergate,, on Osmena Fuentes Cebu.
I went in there to get a bite to eat and a drink, and said that I needed the drink first and then would order the food. they sat me down at a table near the door, and then I waited. it too 15 minutes for the drink to be ordered and delivered to me.
It was not busy, there would have been ten customers in the place, but there were a large number of staff behind the counter, and also in the front, they were as usual all talking to each other. the floor manager was talking to the staff, obviously having a laugh because he looked over to me, and then went back to his conversation !!!
I just don't understand food businesses, who spend hundreds of thousands of dollars to buy into a franchise and yet do not adhere to the basics of good service, prompt attention to the customer and making sure that they ( the Customer ) gets what they are there for, good service, a product and then being able to get out the door.
I paid for the drink and waited another 10 minutes for the change to arrive !!!
I left promising myself, that I would never go back to a Shakey's ever again !
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