During our two night stay in this hotel, every interaction we had with the staff was charming and fun. One our first night, we particularly enjoyed the free Videoke bar. When checking out, we were running late but the friendly front desk staff but us at our ease and allowed us to store our luggage for a couple of hours after checkout.
The included buffet breakfast was good, standard Filipino buffet, and the dining area was pleasant.
The room itself was okay but disappointing compared to the lobby and the professionalism of the staff. When you come across an old shower head that leaks half of it's water in the wrong direction, you know that not a lot of care is being put into maintaining the rooms - we could shower just fine but it is an example of the generally run-down condition of the room. Also, our small window looked straight across a narrow duct at another window, about a meter away.
None of our devices could hold onto a good WiFi signal which, these days, should be considered an essential feature in any hotel. Signs in the hotel mention a recent upgrade to make WiFi available to all rooms, so, perhaps we just had a room that is hard to reach.
For us, the location of the hotel was terrible, there is nothing interesting within easy walking distance, apart from a fancy strip club across the road, everything else in the surrounding area is either industrial space, wasteland or squatter camps, making it quite dangerous to walk at night. There is not even a 7-11 in the area.
The nearest place to go is a big SM shopping mall, but that is 1.2km, a 15 minute walk, and involves running across a very busy intersection with no traffic lights. Of course, the lobby staff were very helpful in getting us taxis but, really, it is so much nicer to be able to walk out of a hotel and try out nearby restaurants and bars.
Probably the best area to get a taxi to would be the top of Mango, ask for the National Bookstore, there are a bunch of restaurants and bars there. That is 2.2km away, about ten minutes drive and a fare of around 70 or 80 pesos at quiet times ... but avoid having to catch a taxi anywhere at peak times, it will take ridiculously longer.
I think the location could work really well for groups of people who enjoy each others company, the videoke bar would be a big plus in that situation, and perhaps it is also a good stop off for people who simply want somewhere to stay before flying out the next day and have no interest in hanging out in the city. Also, obviously, it is close to the port, so, this hotel would be a good place to stay the night before a boat trip.
Finally, this hotel suffers from the same problem as so many hotels in Asia: elevators that make a loud pinging sound every time the doors open. I am not sure why Asian hotel managers don't realize that, if waiting for an elevator, people will see the doors open, they don't need to be reminded that they were waiting for one. This noise, which is not technically necessary, is a nightmare for guests in the rooms close to the elevator on each floor. Our room was on the other side of the floor, so, we could hear it but it wasn't annoying, but we chatted with another guest who was leaving earlier than originally planned because of it.
Again, I want to stress that the staff were lovely, the management have done a great job of creating a good atmosphere, it is just a pity that the rooms themselves don't receive that level of care and attention to detail. The location is a problem that not much can be done about.
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- Also Known As:
- Hotel Pier Cuatro Cebu Island/Cebu City