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“Wonderfully Friendly”
3 of 5 bubbles Review of Hotel Pier Cuatro

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Hotel Pier Cuatro
Ranked #37 of 87 Hotels in Cebu City
Edinburgh, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Wonderfully Friendly”
Reviewed January 23, 2014

During our two night stay in this hotel, every interaction we had with the staff was charming and fun. One our first night, we particularly enjoyed the free Videoke bar. When checking out, we were running late but the friendly front desk staff but us at our ease and allowed us to store our luggage for a couple of hours after checkout.

The included buffet breakfast was good, standard Filipino buffet, and the dining area was pleasant.

The room itself was okay but disappointing compared to the lobby and the professionalism of the staff. When you come across an old shower head that leaks half of it's water in the wrong direction, you know that not a lot of care is being put into maintaining the rooms - we could shower just fine but it is an example of the generally run-down condition of the room. Also, our small window looked straight across a narrow duct at another window, about a meter away.

None of our devices could hold onto a good WiFi signal which, these days, should be considered an essential feature in any hotel. Signs in the hotel mention a recent upgrade to make WiFi available to all rooms, so, perhaps we just had a room that is hard to reach.

For us, the location of the hotel was terrible, there is nothing interesting within easy walking distance, apart from a fancy strip club across the road, everything else in the surrounding area is either industrial space, wasteland or squatter camps, making it quite dangerous to walk at night. There is not even a 7-11 in the area.

The nearest place to go is a big SM shopping mall, but that is 1.2km, a 15 minute walk, and involves running across a very busy intersection with no traffic lights. Of course, the lobby staff were very helpful in getting us taxis but, really, it is so much nicer to be able to walk out of a hotel and try out nearby restaurants and bars.

Probably the best area to get a taxi to would be the top of Mango, ask for the National Bookstore, there are a bunch of restaurants and bars there. That is 2.2km away, about ten minutes drive and a fare of around 70 or 80 pesos at quiet times ... but avoid having to catch a taxi anywhere at peak times, it will take ridiculously longer.

I think the location could work really well for groups of people who enjoy each others company, the videoke bar would be a big plus in that situation, and perhaps it is also a good stop off for people who simply want somewhere to stay before flying out the next day and have no interest in hanging out in the city. Also, obviously, it is close to the port, so, this hotel would be a good place to stay the night before a boat trip.

Finally, this hotel suffers from the same problem as so many hotels in Asia: elevators that make a loud pinging sound every time the doors open. I am not sure why Asian hotel managers don't realize that, if waiting for an elevator, people will see the doors open, they don't need to be reminded that they were waiting for one. This noise, which is not technically necessary, is a nightmare for guests in the rooms close to the elevator on each floor. Our room was on the other side of the floor, so, we could hear it but it wasn't annoying, but we chatted with another guest who was leaving earlier than originally planned because of it.

Again, I want to stress that the staff were lovely, the management have done a great job of creating a good atmosphere, it is just a pity that the rooms themselves don't receive that level of care and attention to detail. The location is a problem that not much can be done about.

Room Tip: Request a room away from the elevator but close to the WiFi router.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donnacha_73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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345 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (72)
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Manila
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 25, 2013

Had a great stay here. One of the best budget hotel near Pier 4 and SM City Cebu. All the staff is very accommodating.The room was small but clean. Price is okay because of the free breakfast buffet.

Thumbs up!!!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ellinebyam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turku, Finland
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 27, 2013

Located very close to the port, makes it an excellent choice if You plan to go to Bohol or other islands. Rooms are clean and of basic standard. The staff is very friendly. Filippino style breakfast is served downstairs. Bar serves drinks in the evenings.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank sketo79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 14, 2013

I stayed in this hotel for 22 days straight during August-September, the breakfasts varied from day to day and were reasonable. The staff were friendly, very polite, and were available at all hours. The rooms were neat, and staff kept the rooms clean. The hotel is not so far from the SM (supermall), and I walked to the SM every day, but not at night time. The taxi will cost about $1 each way. I checked out of the hotel at 5am, the hotel had a takeaway breakfast waiting for me, and I really appreciated this. A taxi was waiting for me outside, and drove me to Cebu airport for 190P, about $5. I think the journey took about half an hour

Room Tip: I will stay there again
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malmo, Sweden
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 23, 2013

First thing you notice is a big nice lobby, which really is a great one. The staff is also wonderful, kind and helpful. There is a nice restaurant in the lobby where the food is ok. Breakfast didn't impress any of us though. If you want to eat at another restaurant you will have to take a taxi, because of unsafe neighbourhood.

Our first impression of the rooms was actually quite nice. It's clean and fresh. Even though our room was small and had no view. There is a window, but it's facing some kind of hole in the building from where the aircon is based and also were the shower air goes out. Observe that only the superior room has window, none of the standard/deluxe rooms. The walls are as thin as paper. We could hear our neighbours talk, move, watching TV as it was in our own room. The aircondition was really loud and was blowing directly to our faces in the bed.

They offer laundry to the guests, but you have to pay a lot for EACH item (40-160php), when laundry service at for example SM costs 35php/kg.

We've been warned about cars with fixed prices and the guard insisted that we should take one of them, even though they were twice as expensive as a regular one. This has not happened in any of the other hotels that we've stayed at.

I really wanted to rate this hotel higher because of the travler's choice and we tried it for three nights, but it didn't impress. Worth to mention is that my boyfriend was more ok with the hotel than me. We have tried 5 hotels in Cebu city and all of the others were better than this and most of them cheaper as well. If you're looking for a budget hotel for just sleeping, near SM and the pier this might be it, but otherwise I would say that are better alternatives in this price range.

Room Tip: Only superior room has a window.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sandra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 21, 2013

After a 2.5hrs.delay and 3hrs.rough and bumpy ride at fast craft from tagbilaran, twas very windy then (coz of typhoon Odette) 09/20/2013, we went straight to Hotel Pier Cuatro, and welcomed by three iced cold glasses of orange juice, twas very REFRESHING for us esp.for my 2girls. But then we need to wait for another 20mins.before we could get in our room, coz they're still cleaning it, so no chance for us to leave immediately to watch the 3P.M. sched. of Mickey's Magic Show. Ordered late lunch from their cafeteria, mine was lomi and the girls' philly cheese steak. The attendant forgot to inform me, that their lomi is good for 3adult person, but offered that they could keep leftover in their fridge and reheat it whenever i want to. I decided to eat it for my dinner at 9:30, yep! the bowl is hot but the lomi is NOT! So I hope nxt time, the server could able to check it first. And I would suggest for additional wall outlet in your room, 1 is not enough, aside from the outlets where you plug the t.v and cable. And I really dn't like the smell of your sprayed air freshener (smells like pure fabcon.) it would be better to use lysol or glade crisp linen scent.
But overall everything is nice, the staffs are very warm and friendly, even the security guards are attentive. Breakfast buffet are great too! Worth recommending for others and will surely come back in here. Keep it up guys!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mumavie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Koeniz, Switzerland
Level Contributor
55 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 17, 2013

The hotel is next to Pier 4, where the ferry leaves. While the lobby is spacious, the rooms aren't. Clean but small and not very comfortable. Breakfast is ok, and there is a bar, too, but I didn't went there. Taxi in front of the hotel can bring you around, specially at night. Don't walk around at night. There was a power outage for 6 hours and the hotel has no emergency power system. At least we got 10% discount on the rate, after insisting...

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shams00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Pier Cuatro

Property: Hotel Pier Cuatro
Address: 3rd Avenue, North Reclamation Area | North Reclamation Area, Cebu City 6000, Philippines
Location: Philippines > Visayas > Cebu Island > Cebu City
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #37 of 87 Hotels in Cebu City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Pier Cuatro 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Hotel Pier Cuatro Cebu Island/Cebu City

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