My previous two reviews of this humble,but good, hotel/pension house (what is it really,a pension house or a hotel?!), highly praised it but,unfortunately,I cannot do the same now basing on our "experience" there last May 12 to June 3,2011! No,it's not as bad as it sounds here,it's still quite a good hotel ,except that it somehow has deteriorated in its upkeep and maintenance,to the point where they don't seem to care much (or know!) about fixing any problems occurring (or has occurred!)! The worst example of this was the hot water in our bathroom,which was out of order when we arrived AND STILL out of order when we left 23 days later! Their reason for the delay in repairing it was that the "part" for it had to be ordered from Manila,but unless Manila was on the other side of the moon (and even then!) it never arrived while we were there! (We had to use an electric water heater jug,which we had with us, for our hot water when taking a bath!) And this was not the only problem! The day AFTER we arriived our overhead round fluorescent light "expired",but the replacement,which turned out to be an old used one,also expired just after one day! And it took them almost a whole morning to replace it - not only because what they used as replacement was not of the same size but also because they did not have any spares and still had to buy it! Sounds like the "Keystone Cops",doesn't it? Any more "problems"? Yes! The airconditioner was not really doing its utmost of cooling the room,specially during the hot afternoons! (Last year,as we always stayed in the same room during the three times in as many years we stayed in this hotel,it too "expired" on our very last day there; thank God we only had a morning left before our departure!) Any more "problems"? Yes again! They could either repair the two venetian blinds in the room,or replace the one which was quite obviously much smaller than the window it was supposed to cover!
Would we stay there again? Probably yes, as in spite of the above "complaints" we still rate the hotel, overall, as good value for money! And its location is superb! But,for heaven's sake,to Management: "take care" of your hotel; employ a qualified,and experienced, Service and Maintenance Mgr. to keep it "up to scratch and as good as new"! Don't let it be until it crumbles down just to save a few centavos! You have a "rough diamond" there you know!
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- Also Known As:
- Casa Rosario Pension House Hotel Cebu City
- Casa Rosario Pension House Cebu Island/Cebu City