Our 2 rooms were confirmed and deposit paid 4 weeks before checking in.
We arrived at 10:30 pm. The horrible experience started at the check in.
The Westpoint Inn had just ONE room available. After presenting our confirmation with the deposit paid they eventually offered that 2 couples stay in one room. We refused because of the paid deposit.
The staff offered to make another room available.
The room however was a storage room, wardrobe doors and shelves all over the room and no bed in sight. In addition it was very dirty and had cockroaches.
Obviously the staff used it as smoking room.
We demanded to get transferred to a different hotel - meanwhile 2 hours had passed and it was almost 1 AM in the morning and still without dinner.
Eventually they arranged a transfer to a nearby hotel - The Dynasty, which was by ALL means better than the Westpoint Inn at similar price. We agreed that we will spend our 2 nights stay at the Dynasty instead.
We demanded to transfer our paid deposit from the Westpoint Inn to the Dynasty as well.
We had a booked Cebu sightseeing tour the next day. When we returned in the evening the Westpoint did not contact the Dynasty about our deposit at all. So we had to go to Westpoint again to get our deposit back.
The receptionist took time to check - a long time. Having the feeling that we get ignored, then we demanded to talk to the manager. After that she suddenly offered to return our deposit without question.
Luckily the manager called and we figured out that she is telling some made up story to him. We kept demanding talking to the manager but we were ignored by her. So we had to shout to get the manager on the phone.
After we told him our story and that we were offered the storage room, the manager was very understanding and apologised. He admitted that he would have reacted as we did and that he was informed totally wrong by his staff. The manager advised her to give back our deposit without any deduction.
If you don't want to ruin your Cebu vacation don't make the same mistake to book at the Westpoint Inn.
- Also Known As:
- Westpoint Hotel Cebu City
- Westpoint Inn Cebu Island/Cebu City