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“Appalling service with a stunning setting”
Review of Anzani

Anzani
Ranked #4 of 718 Restaurants in Cebu City
Certificate of Excellence
Price range: $6 - $33
More restaurant details
Restaurant details
Good for: Families with children, Scenic view, Bar scene, Business meetings, Special occasions, Romantic, Large groups
Dining options: Dinner, Lunch, Drinks, Late Night, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Saint Louis, Missouri
Level Contributor
36 reviews
common_n_restaurant_reviews_1bd8 52 helpful votes
“Appalling service with a stunning setting”
Reviewed February 14, 2013

Having visited Cebu a few times before, I decided to try out Anzani for Valentine's Day after hearing all the positive word of mouth about the great view, food and service.

After a 2.5 hour dinner, I was left wondering why this place had such a great reputation.

Don't get me wrong, the food was good. It wasn't stunning (some dishes were over seasoned), but it's definitely some of the best Western food you'll find in Cebu. However, the horrendous service left a lot to be desired. Nothing ruins a dinner more than bad service.

We arrived at 8pm and were promptly at an indoor table facing the stunning mountain view. The decor and ambiance is was great! Unfortunately, the evening started going downhill from there. We waited 30 minutes to be given a menu, water, and bread. The drinks menu was never offered (you'd think that they would offer that up first since restaurants get the fattest margins from drinks), but I had to go up to the bar beside the cash register and look for one myself. Surprisingly, no one stopped me to offer any help. It wasn't until a more senior waittress saw my frustrated look that she quickly found one and gave it to me.

No recommendations were made when ordering. Worse yet, when one of the servers came to offer us more bread, she didn't know the types of breads she had in her tray (they were olive, tomato, and Moroccan).

The food was slow the entire evening and there was so much chaos going on around the bar and cash register. The restaurant has way too many staff and they don't know how to properly utilize them. It seems that it wasn't only our table that was experiencing this chaos. The table behind us got the wrong dishes two times in a row. We sat with a main dish and no utensils for 10 minutes until someone finally brought some over. Valentines might be a busy time of year, but a highly acclaimed place like this should be able to get it right.

Now let's talk about the food.

We ordered the foie gras and it was ok, nothing to write home about. The mushroom cappuccino was good and very rich, maybe too rich (probably our fault for ordering foie gras then a cream based soup afterwards). For main courses, we had the halibut fillet and wagyu shank. The temperature on the halibut was perfect but the dish seemed slightly bland. The wagyu shank was too salty.

After such a long wait, we skipped dessert.

Overall, this restaurant needs a lot of work on their service. The senior waitress did a good job given the chaos. However, training from management seems non existent. They have good staff who are genuinely nice, but it's such a waste to see that the systems are not properly set up or they have not been properly trained.

This place has potential to be a great restaurant. But for now, it only has potential...

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
4 Thank CPA902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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322 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
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English first
Edmonton, Canada
Level Contributor
12 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Posh ambience !”
Reviewed January 23, 2013

We went there sometime summer as I was intrigued withe the reviews from top lifestyle magazines , so I called in to book our reservation. And when we came in the restaurant they gave us the table closely the main entrance which is find the noise from the outside" street" annoying from the sound of the motorcycles. And the waitress wasn't quite flexible / pro active about my request of canceling my cocktail order as I decided to get a bottle of wine instead from the cellar and this is what she exactly said : the bartender already made it . And it took quite a long time to have it served. The food was just ok, except the clam pasta has lots of grainy texture to it, it seems like your eating sand together with your pasta. Nevertheless the waitress was attended to pour wine to our glasses and I was impressed with the interior . Perhaps the next time I would just come in to lounge in the patio restaurant overlooking the mountain.

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Bluecrescent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
83 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 65 helpful votes
“A very good restaurant in Cebu and a great and cosy atmosphere, but food slightly disappointing”
Reviewed January 15, 2013 via mobile

We had a very nice evening at Anzani. The restaurant is beautiful and the view from the terrace is great, remember to ask for a terrace table if booking in the weekends. The service is great and nothing is missing there. The food was good but not spectacular, the fish was not the freshest, but still tasty and the side orders to our steaks was slightly dull. Overall though a good restaurant and experience and recommendable.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Nicholas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
12 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Must visit!!!”
Reviewed January 6, 2013

Have visited this restaurant twice since arriving here. It is a must visit for all. The food is outstanding , service is great and the view is spectacular! Even better the prices are very resaonable too!

Visited January 2013
Helpful?
5 Thank Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cebu City, Philippines
Level Contributor
121 reviews
89 restaurant reviews
common_n_restaurant_reviews_1bd8 90 helpful votes
“Cebu's Finest CuisIne”
Reviewed January 3, 2013

What a delight! Anzani without doubt is the best culinary dining experience in Cebu. An amazing and very extensive menu that would please the most demanding guests. We enjoyed dinner there last evening and nearly every table had guests from around the World. The foie gras and New York scallop appetiser was a superb beginning, followed gnocchi wagyu red wine combination was excellent. As was perfectly cooked grilled sea bass. There a very large walkin wine cellar. Amazing. Service by Miss Grace was certainly attentive. We chose to dine inside, however outdoor dining with Cebu City view is available. Dinner aprox $80 per person compared to what you would pay at least $400 in other cities. Just next door is Bellini champagne bar with live band entertainment. Same owners. In summary, smart casual but a true culinary fine dining experience. Yes, absolutely will be back. Chef Marco and his team are very professional. Thanks.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Erik H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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