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“Nay Nay and thrice Nay I say”

D'Leonor Inland Resort and Wavepool
Ranked #1 of 9 Fun & Games in Davao City
Attraction details
Reviewed January 3, 2014

Here is my sorry tale of woe on this "resort"

Its such a pity that some of the population are happy to accept such a sorry excuse for facilities, service and customer care

We went have have a swim - 3 Adults and 1 kid.. First stop is at a security gaite where you exchange your ID for a number, you can then go into the resort car park (not the resort)

Park the car in the nearest car park to the entrance booth. There is plenty of space - security guard comes across and say oh no sir you have to park in the car park furthest from the entrance this car park is reserved for employees only

So I left the almost empty car park to move to the equally almost empty car park. Walk to the entrance booth. No one there - wait until the guard summons somone to allow us the privilege of paying them money. Mean time I spot the first of many signs telling me “no refunds given” That was a clue to what was to come

Try to pay for swimming but told this booth is only for entrance to the resort- you have to pay again for entrance to the swimming pool. So paid for the entrance and walked in the hot sun to the swimming pool - you can not take your car inside

Having already paid to come into the resort nothing is free everything is “extra” Went to pay the pool receptionist who sits behind a notice saying “all transactions are final no refunds” I pay 250 for each adult and 150 for the kid and then given a hard sell to rent a cottage for 500 peso (just wanted a swim) so after saying no to the cottage and a “tent!” she wrote out a receipt for 500 peso too much as she had forgotten the conversation 2 nanoseconds before when I said I did not want a cottage

We was given a voucher and then walked 5 paces to a security guard who checked the voucher and counted that we had paid just incase we had managed to beam down 5 extra people in the 3 meters from the reception to the guard station

He then swaps the voucher for a “ink stamp” on our wrists. I can not imagine why as the ink is non waterproof for the stamp had disappeared immediately

So at least we are in - and it all goes downhill from here

Here are the high I mean low lights

The water is so murky that you can not see your hand when it is submerged - knees and feet just vanish into the soup

The pool which is vast and shallow is made from concrete - no tiles - the concrete is started to flake. this leaves the bottom rough and its easy to scrape a foot or other body part on it

There is NO shade anywhere in the pool

There are a lot of “stuff” in the pool of undetermined matter

The life guards are busy texting and there are many blind spots in the pool so watch your kids

If you have not paid for a cottage there there is no facilities available to you - no shade, no where to get changed and very very limited seating all designed to get you to pay again for facilities that should be provided for the rather steep entrance fee and after all I even had to pay so i could walk from the pay desk at the entrance gate to the pay desk at the pool

The adventure slide area is showing its age with some things not working - and the slides should have a name change to “stuck”

On the way out the other “attractions” were not manned, broken, or in a poor state

If you want to go - go quick while there is something left - but you won't see me travelling the pot holed dirt roads again to go there

29  Thank PDD-101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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53 - 57 of 64 reviews

Reviewed December 28, 2013

The idea is good, but the execution is poor. Our room was less than average, but the price was still too high. Same goes for the activities. Waaaay too expensive. If my math is right, we spent about $50 per person for a less than average overnight visit. The pool was, in fact, decent, but the rest of the 'park' was unkempt and overpriced. Waaaay overpriced. And that makes it frustrating for the person paying: me, of course.

Breakfast was painfully plain but still expensive.

The mini-golf course was ugly, short, and just ridiculous. They gave us trouble at the four-wheelers. We met the requirments (12 yo male, parental signature, PPE in place), but they denied the trip because he "looked too little." Frustrating. We met the requirements, right? Though expensive, the zip-line was enjoyable.

As many others have said, the customer service is dreadful. I agree. It virtually ruins the whole experience. The majority of my TripAdvisor reviews point to this fact in the Philippines.

In the end, as a Westerner who's been to virtually every major theme park on the planet, it is difficult to visit places like these. But, it must be said, it made some kids happy. So, that's good enough. But, for the guy paying, it was incredibly frustrating. If you must visit, do a day trip. Hit the pool and do the zip-line. Bring some snacks and catch dinner off-site.

8  Thank Doug H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2013 via mobile

This was our second time at D Leonors with the family.

This time the Chalet doesn't have any internet/wifi anymore. What a shame.

We came for the wave pool. That evening they didn't switch it on coz it was raining. We paid for it and didn't get what we paid for.

The next morning we tried for the wave pool again. This time we were told someone switched it off and they didn't know how to put it back on again. This time we enjoyed the pool. That excuse was poor.

We had breakfast. It was "buffet" BUT you can only pick ONE viand (from a selection of a hotdog, corned beef or fried bangus). They give u rice and salty fried eggs). They served instant coffee. No water or juice.

During this time, we brought one plastic glass from the chalet to the restaurant. Upon check-out, they charged us 350 pesos for that plastic glass that we brought to the restaurant. We are so pissed off with them. They were withholding our ID (we couldn't exit) and wouldn't let us out unless we paid for it. We went back to reception to tell them again that the cup is in the restaurant. They finally found it and let us go. 350 pesos for an ugly plastic cup. We don't even have that low quality item in our home! This is shameless. We're not coming back and not recommending it to anyone anymore.

On the other hand, the Chalet was clean. Comes with hot water and air conditioning.

23  Thank dhaynosaur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

The good points... Clean and comfortable chalets. Lots for children to do, so long as you bring plenty of money to pay!
On the other hand:
Dreadful food, additional charges for almost everything. Staff very trying <grin>... Well I guess they are simply badly trained, but they haven't a clue how to administer a large resort.
The swimming pool looks great, but mostly is only 3 feet deep which is great for the kids, but no good for swimmers.
I was really happy to leave! I never want to go there again.

10  Thank DrVjWalden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2013

Lots of entertainment places inside. Slides where most kids like to do are safe and many to choose from. Can also make a tour around or take a dip at the pool that make waves. One of a kind in Davao City.

Thank MijnlieverdFH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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