I get drug into tgi Fridays all over the world, this one no exception. Even coworker who wanted to eat here noticed that other places were extremely busy at 8 pm on a Saturday, but TGI was not. We should have taken that clue and left. We were immediately greeted and seated in an area just off the entrance. The music was way as loud as it could be (I incorrectly thought). First thing ordered refillable soda. Not available even though its on the menu. I felt this was a ploy to rip me off, and seemed vindicate when my "refillable" tea glass was left empty most of the meal an refilled only once. Of course the tea being empty could have been due to the incompetence of your employees. It took quite sometime for us to get our drinks from some guy who kept telling us he wasn't our waiter. Finally we shouted our order over the music. I was confident it would come out wrong.
Much to my surprise the food was correct, but not surprisingly it took a very long time to reach us. The chicken tender grilled cheese and short rib pasta were only warm, not hot. On top of that I had 19 chunks of fat, and only 7 pieces of actual beef. Our "not your waiter" finally came back to check on us and notices the fat chunks laying around the rim of my bowl. He seemed to show some concern when he noticed it, and said he would tell the kitchen. A bit later the hostess/manager came over and looked at the bowl of fat and said she would tell the kitchen. She never did come back to the table, but finally a 3rd guy who was " not our waiter" have me my 1 refill on tea, an coworker beer.
We wanted to sit for a few minutes and try to enjoy the beverages. But the music that couldn't get louder suddenly did! Rising to an ear splitting volumn the staff started ignoring us even more to form a dance line. It was very obvious this was more important than taking care of the guest. 3 songs later we were finally able to pay our bill and leave.
Overall a terrible experience. Worst service and meal ever at TGI Fridays. I eaten in many countries and while the food is generally bland and generic, service is usually good and at least the food is hot and you get what you expect. Not here, I probably should have rated all 1's.
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