We stayed here for 2 nights. It was such a huge disappointment. First of all, let me ensure you that we are not picky travelers. On our 2 months travelling in Asia we had stayed in all kinds of places from hostels to hotels, including some very simple accommodations. When we checked in, we were told that there is no window in the standard room we had booked. Well, this was fine for us, no problem. When we arrived in the room we were a bit shocked. It was basically a dark cave, there was mold in the corners, the room smelled moldy, spikes came through the floor, there was a dirty wall-to-wall carpet, the bed was literally hard as a rock. The room was very big, but that did not make up for all the flaws it had. The staff didn't speak English. When we sat down to have breakfast we tried to ask the waitress what was available for breakfast, but did not get an answer. The foods were awful (they obviously did not make them from scratch at restaurant but were from the freezer) and we got food poisoning from something we ate there. The complex is huge, there's a casino, many restaurants (of which only 1 was open when we stayed there), a "waterpark" (I'm not even going to begin with writing about the waterpark). The hotel reminded us of “The shining”. To make the experience even worse, someone had broken in our room when we were eating in the restaurant.. How do we know? When we left the room, we both checked the door, it was locked and the "do not disturb"-sign was hanging on the door knob. When we came back, the door was slightly open, the lock was broken, and the sign on the door knob was partly inside the room. Luckily nothing was stolen (valuables were in the safety box), but after this we didn't feel safe there. We went straight away to inform the staff about the burglary, but the staff did not really understand what the problem was, they did not even apologize. Another weird thing was that there was some renovation going on at 10.38 pm (drilling), so couldn't fall asleep. The only positive things about this hotel was the proximity to the airport and the 50 meter long pool outside ...And that we did not see bedbugs (wouldn't surprise us though if there were bedbugs), but we did see one cockroach in the hotel corridor.
This place probably has had it's glory days, but those days are long gone. It's unbelievable they have the nerve to serve this kind of rooms.. Needs a huge renovation.. And we're not sure if that's even enough. The prize is outrageous for what you get, maybe a fifth of the prize would have been appropriate. Remember, you were warned. Just stay somewhere else! Let the pictures I posted here speak for themselves
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- Also Known As:
- Fontana Leisure Parks And Casino
- Fontana Leisure Parks Hotel San Fernando Pampanga
- Fontana Leisure Parks & Casino Philippines/San Fernando