We spent a night in a so call Mondo wing. I booked online through the resort website and the description was a suite with sea view. No clear photo or explanation of what it looks like or where exactly mondo wing is. We arrived early to grab a lunch at the resort's restaurant and ask if the front desk can get us a room earlier than 2 pm. There was no hope coz we waited until 2.15 pm and nothing happened and I had to chase them up again. Then found out that we were put in a building miles away from the main building(we stayed in the main building before and it was called a suite as well) so that surprised us a lot but not as bad when we went in and it was not a SEA VIEW as described on the website. The balcony looking towards the golf course and at the front door there was another building construction ongoing!!! Yes you could merely spot the sea far far away but in a million year that we would catagorize that as a sea view!! My husband had to talk to the manager( took him a long time to actually get to the real manager) it was a long story and the conclusion was that was the room we booked online there's nothing they could do all room are fully booked. The fact that we arrived so early didn't help them to find as a decent room because all the rooms were specified by other guest prior arrival....well then!! You could have post on your website that we NEED to actually phone up and specify the room not just rely on what's written on the room description( which wasn't a clear description at all!) All in all, we were not happy how the resort dealing with customers especially we feel like it's because we are foreigners and it's not their market to care about. We had another disappointment during the breakfast as well since lots of table were reserved during breakfast so even though you are early it doesn't make any different, you would end up in a bad spot coz all the good one are reserved...I don't know whether that's normal practice for a breakfast session of 10 tables ( I can understand a huge hotel with 40 tables they do take a reservation for buffet breakfast but so rare still) once you get disappointed, it is extremely hard to enjoy their nice pool and nice food.
so we just felt super uncomfortable the whole time at the resort. It is still the nicest place in town no argue about that but would we go back there to throw our money again? I don't think so. For what it cost, we will travel somewhere else and spend the same amount with happiness.
I'm not gonna blame the resort, I think it's just us not familiar with their management here and expect too much from a 5* resort.
- Official Description (provided by the hotel):
- Hospitality and Leisure ... more less
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- Also Known As:
- Thunderbird Poro Point Hotel San Fernando La Union