We went here to celebrate our one year anniversary and my husband's birthday for 3D/2N, the location of this hotel is 6hr travel time from manila, the bus dropped us off at San fernando Plaza where we waited for the hotel shuttle service (take note) they charge 300 pesos per trip and some welcome drinks they served us when arriving, they also prepared some romantic set up in our room and birthday cakes for my husband, the room was okay bed and pillows are nice but little hard, bathroom is okay but it'll be better if there's a tub or something cuz the bathroom is pretty big to leave it that way with a boring space, we had a good view of the sea but there is a construction goin on at the right side of the pool which is destructing. The food and drinks at olive's restaurant was ok we had our free breakfast there but we saw a single strand of hair on the rice ewww! So anyways i am more concern about the unfriendly hotel staff, few nice people but overall SNOB and at times super unfriendly faces around the hotel premises especially at the lobby but wait there's more horrible service we experienced in this hotel, on our last day upon check out everything was seemed so right so we asked the front desk if the shuttle can take us at the main gate of this resort then from there we'll just take tricycle to Partas bus station. (tricycle is the hassle free to ride anyway if u want to go around san fernando city for only 30-50 pesos per trip.) So this front desk guy/driver dropped us off at the main gate, and (that's bit a far from tricycle lane) then he unloaded our things then left us with our suitcases on a super hot noon without any words. He didnt even say "thank you or we hope you enjoyed your stay, or whatever!" i think much better if he should have waited til we get on a tricycle just for our own safeness than leaving us saying nothing at all! I was like "whatta service" very unprofessional staff!
Great hotel but the STAFF NEEDS MORE TRAINING and gotta improve customer service and always ensure the 100% guests satisfaction guarantee.
thunderbird poro point is a great relaxing place to be with a touch of mediterranean plus the great view but i cant say that this hotel is excellent due of the poor attention to guests satisfaction. Price is reasonable but i'm not sure if its worth going back here.
- Official Description (provided by the hotel):
- Hospitality and Leisure ... more less
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- Also Known As:
- Thunderbird Poro Point Hotel San Fernando La Union