The staff at this Holiday Inn are so nice I wish I didn't have so many complaints about the hotel. However the quality of rooms, service, etc. was very disappointing and I am shocked by all the good reviews here. I travel a lot and stay at small, inexpensive hotels or more luxurious places by turns, so have seen and enjoyed a wide range of places. From this Holiday Inn I just expected basic comfort and convenience, but was disappointed.
They put me in a 1 bedroom suite since the standard rooms were fully booked. The bed was very hard and I could feel the springs through in several places. The sheets were scratchy and thin. The walls are thin and when the room next door had a party until the wee hours of the morning one night, I could hear the whole thing. My air conditioner dripped heavily into the room and twice during the week they had to send maintenance staff to fix it, once at 11PM. On Saturday I tried to work and then rest in my room but there was a persistent jackhammering-type noise coming from the windows or ceiling. Room service took a long time and the food was not good (I've been told the restaurants at the adjacent Crowne Plaza are better).
Again, the people are nice, but the hotel seems to have passed its prime.
- Official Description (provided by the hotel):
- Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more less
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- Also Known As:
- Holiday Inn Manila Galleria Hotel Pasig
- Manila Holiday Inn
- Holiday Inn Manila Galleria Metro Manila/Pasig, Philippines