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“Confortable; reconfirmation recommended”

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Holiday Inn Manila Galleria
Ranked #8 of 22 Hotels in Pasig
Reviewed March 9, 2014

The room is clean and enough big; a shopping mall is directly connected to the hotel; you find a convenience store across a street.

I booked a single room with a king size bed; however, it is actually not available. A room with small size two beds and a desk is located separatedly from the bed room.

If you are particular about size of a bed, I strongly recommend to make reconfirmation of the specification of the booked room, like airplane's reservation of twenty years ago!!
However, it is not sure that you can get a room that you want even if you make reconfirmation.

Anyway, I think that you should accept such kind of surprising if you want to have a nice trip with Holiday Inn :-)

Room Tip: If you are particular about size of a bed, I strongly recommend to make reconfirmation of the specif...
  • Stayed: March 2014, traveled on business
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Thank nisizaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this reviewResponded March 11, 2014

Dear Valued Guest,

Thank you so much for taking the time to write about your recent stay with us. It is pleasing to know that you appreciate our clean and spacious rooms and that you enjoyed our hotel’s location.

We appreciate your comments regarding our room reservation process. Guest satisfaction is our main concern and through your feedback, we are able to determine our areas of improvements. Rest assured that we will address the issues you have raised and provide a better service on your next stay.


We look forward to having you back with us once again in the near future.


Sincerely,
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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372 - 378 of 756 reviews

Reviewed March 9, 2014

What I like most about Holiday Inn is it's accessibility. It has direct exit to Robinsons Galleria. So whatever you need, food, medicine or shop for emergency outfit, it is just few walks to the mall. Very convenient!

Customer service is as expected, excellent! Food is also great.

The only downside is my room is outdated. It feels a little creepy being alone inside the room. Old carpet and old walls. But I guess if you have company and you're dead tired, you won't feel a thing. Bed is comfortable. Had a good sleep.

I also hated the elevator and parking area. It is really difficult to get a good parking. Although I can park in the mall area, it is still inconvenient to walk going to the basement of the hotel because it is really warm in the basement. So by the time you arrive at the elevator, you're all sweaty already. And it takes like forever to wait for the elevator. Time consuming.

  • Stayed: January 2014, traveled solo
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Thank Shan_the_explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this reviewResponded March 11, 2014

Dear Ms. Anne,

Thank you very much for taking the time to comment on your recent stay with us. At Holiday Inn Manila Galleria, we strive to make sure our guests have the best experience while they are staying with us and we are very happy to know that you were pleased with our location and excellent customer service.

We appreciate your remark about our elevator and parking facility. We are pleased to inform you that the hotel elevators will be gradually replaced by next year, and plans for refurbishment is also on its way.


We do hope that you will give us the opportunity to be of better service to you in the near future.


Sincerely,
Public Relations Manager

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Reviewed March 4, 2014

If you are coming to Manila to shop for bargains then the Holiday Inn Manila Galleria is convenient. Let’s face it, Manila traffic is to be avoided. Even at the best of times you need to decide what you want to do in this grand city. The Holiday Inn is conveniently located within the Robinsons Galleria Shopping Centre and that makes it worth it, especially if you are planning to go to Greenhills Shopping Centre for fabulous high end branded bags, pearls and great discount clothes. The hotel is clean and inviting; breakfast was well prepared but it’s the location that will surely bring me back.

  • Stayed: January 2014, traveled with friends
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Thank Robyn12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this reviewResponded March 11, 2014

Dear Robyn12,

Thank you for posting such a positive review of your recent stay with us. We appreciate your comments regarding our convenient location. Our hotel’s location is indeed an advantage for our guests to avoid the Manila traffic as we are directly connected to Robinsons Galleria and a few minutes away from Greenhills Shopping Center. We will be happy to assist you on your next visit if you want to try other shopping destinations like Megamall and Tiendesitas, just let our Concierge know.

We look forward with pleasure to be of service to you again.


Sincerely,
Executive Assistant Manager

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Reviewed March 1, 2014

The staff at the hotel were lovely and extremely welcoming. The room was perfect. The location is great for business, restaurants and shopping. I really enjoyed my short business visit with them and would recommend this hotel.

  • Stayed: February 2014, traveled on business
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Thank Stewart M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this reviewResponded March 5, 2014

Dear Mr. Stewart,

It is indeed satisfying to know that our rooms and facilities met your needs and standard. Our goal is to provide our guest with the most comfortable and satisfying stay.

Your recommendation is valuable to us. It warms our hearts knowing that our hard work is appreciated and this inspires us to do better. Rest assured that all the things you love about us – perfect rooms, restaurants and extremely welcoming service will still be the same.

Thank you for your wonderful comments. We’ll be glad to have you back and host you in your future business travel needs.


Sincerely,
Public Relations Manager

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Reviewed February 24, 2014

My boyfriend, his family and I stayed in this hotel for 2 nights at the beginning of out holiday in the Philippines. The staff were lovely, the rooms were really nice, spacious and very clean. The breakfast each morning was also great, with a nice selection of hot and continental foods. It was very close to a mall, and also had a lovely swim pool to relax by. It seemed very quiet. A really enjoyable stay.

Stayed: April 2013, traveled with family
Thank Jodie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this reviewResponded February 26, 2014

Dear Ms. Jodie,

Thank you for your positive feedback. We are truly honored that you chose to spend the start of your holidays at Holiday Inn Manila Galleria and we are happy to be part of an unforgettable vacation.We strive to make sure our guests have the best experience while they are staying with us and we are pleased to know that you had an extremely comfortable and enjoyable stay.

Thank you for appreciating our hotel staff, location, breakfast selection and amenities.

Your comments have brought smiles to our faces and we look forward to seeing you again on your next vacation.


Sincerely,
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2014

I thought the room was going to be small but I was surprised to see that the room we were assigned is spacious. What I like best is that there is a mall access. There are a lot of restaurants in the mall where one can eat or lounge around. The breakfast is average but the service in the restaurant is good. Thry have a small gym and a pool too. I'd say its a good hotel.

  • Stayed: September 2013
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Thank Jas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this reviewResponded February 20, 2014

Dear Mr. Jas,


It is a pleasure to be of service and it is wonderful to hear that you enjoyed your stay with us. We are glad that you found our rooms spacious. At Holiday Inn Manila Galleria, we always do our best to offer comfortable and friendly accommodations.

We are happy knowing that the hotel’s amenities and facilities have been beneficial for your stay. Especially about the hotel's mall connection and the convenience that it offers. On your return, you might want to try other shopping destinations within the area such as Greenhills Shopping Center - popular bargain destination in the city or Tiendesitas - home to different Filipino novelty items. All of which are few minutes from the hotel.


We look forward to welcome you again at Holiday Inn Manila Galleria.

Sincerely,
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2014

We have stayed in Holiday Inn Galleria a 10 days in 2 separate occasions. On both occasions we arrive in the wee hours of the morning. Greeted with a smile and ever accommodating staff, it's a must that we give it a 5 star review.

Rooms : Spacious and clean ( 01 time in a one bedroom suite & another free upgrade into a one bedroom executive suite - after a little argument on the 2nd visit, can't blame them the hotel was fully booked on our 2nd trip and after must persistence they throw in a welcome fruit potter gift - thanks Jordan :) Both times we got an extended check out .. thanks for that also.)

Internet - Speed is super, guess that is the perks of being an IHG member ( multi device log on ) Yay!!

Breakfast - Good selection of food includes a local spread on weekends - tasty

Location - Best as it is next to robinson mall and local scene

SPA - Is the best we had in a while and superb service.

Value - Worth every dime

Just the way we like it and it is home away from home. Kudos to the housekeeping team, excellent service . Thank you so so much.

Room Tip: Corner suite is the best
  • Stayed: January 2014, traveled as a couple
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Thank ErMaia24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee L, Public Relations Manager at Holiday Inn Manila Galleria, responded to this reviewResponded February 26, 2014

Dear WanMaya24,


We are overwhelmed with your kind words and we would like to thank you for sharing your experience via Trip Advisor. We take pride in being part of your special occasions and it is our aim to make it as memorable as possible. We work very hard to ensure our facilities and amenities are superior. Most especially, to give great and impressive service to all our guests. It makes us happy to read that we exceeded your expectations.


I am excited to share this with the rest of the Holiday Inn Manila Galleria team

It is our pleasure to welcome you back and be of service to you again soon.


Sincerely,
Public Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Manila Galleria

Address: One Asian Development Bank Avenue | Ortigas Center, Pasig, Luzon 1655, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Pasig
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Pasig
#5 Luxury Hotel in Pasig
Price Range: $73 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Manila Galleria 4*
Number of rooms: 285
Official Description (provided by the hotel):
Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more   less 
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Also Known As:
Holiday Inn Manila Galleria Hotel Pasig
Manila Holiday Inn
Holiday Inn Manila Galleria Metro Manila/Pasig, Philippines

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