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“The. Worst. Ever”

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Holiday Inn Manila Galleria
Ranked #8 of 21 Hotels in Pasig
Singapore, Singapore
Level Contributor
1,818 reviews
330 hotel reviews
common_n_hotel_reviews_1bd8 674 helpful votes
“The. Worst. Ever”
Reviewed August 20, 2008

I stay at around 50 hotels a year, with some repeat visits, mostly for business. This hotel takes the cake.

1. The check-in took an agonising 20 minutes though I arrived at 7pm. No reason was given for the delay

2. They gave me a room with no internet connection. I guess they assumed my laptop bag contained candy

3. Following my request to change to a room with connection, they took another 20 minutes

4. Upon reaching the room, I had to call their IT department to set up the modem. And the connection at the desk was damaged, so I had to connect by the bed, at the other end of the room. And there was no power supply by the bed. So, I had my laptop on the floor in the middle of the room, with 2 long wires extending to opposite ends of the room in order to do my work. Fun. And this took another 20 minutes to set up

5. Speaking to the room manager was no help as she sounded bored

6. The morning call I asked for did not happen. Luckily I woke up by myself 10 minutes later, so I made it to my business meeting

I'm not fussy by nature and all I want is an internet connection, a wake up call and some business efficiency. I am not even mentioning the 10 luxuries missing in this hotel that I get elsewhere. What an experience

  • Stayed August 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3 Thank bcheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Illinois, USA
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed July 11, 2008

My girlfriend and I stayed at the Holiday Inn Manila Galleria for 5 nights in February 2008 using Priority Club point (15000 per night). The prevailing rate at the time was around 110 USD so I thought I would kill some of my points and save some Pesos since this was a vacation.

I had read a few good and a few bad reviews about the property but decided to give it a try and if it was a bad experience I would move to the Crowne Plaza at the other side of the Galleria.

I arrived late on a NWA flight and got to the hotel around 1245 AM. The staff was very friendly and helpful at check in. I had requested a Quiet room and I was assigned a room on the 22nd floor. I am a Platinum member of Priority Club and they may have taken that into consideration when assigning my room. There was a fruit plate in the room but there was nothing else offered to me like a breakfast or drinks.

The room was a two room semi Suite with the Bathroom between the Sitting area and the Bedroom. Though clean and serviceable the room did seem kind of dated. The King bed was comfortable for my girlfriend and myself. There was plenty of space in the area for storage as there was a wardrobe with a mini fridge in which we stored our daily water allotment and a safe which we used for our valuables.

The Hotel is directly attached to the Galleria mall which has MANY shops and eateries. We did not dine in the hotel at all due to the abundance of vendors in the large food courts of the Galleria. There eateries ranged from KFC, Jollibee, McDonalds, Pizza Hut and numerous local places with take out and food court service. There are also many sit down eateries. There was another much smaller mall a short walking distance away in which there is a restaurant called “The Banana Leaf”. We dined there. It was quite good and not too expensive (30$ USD for 2) and I recommend it if you have time.

The hotel charged $12.99 daily for internet (wired) but if you take your laptop to the mall there was free mall-wide wireless- so we passed on the hotel internet as we could go have a coffee and surf if we needed to for free. There was a 7-11 across the street and a couple of 24 hour marts in the mall by the Bus station.

The MRT station was about 3 blocks of walking though narrow roadside walks I would not recommend for everyone. We used it but it can become VERY crowded and hot during rush hours. Taxi’s were readily available and very cheap if you had a driver not trying to rip off a Westerner.

The Hotel is also Close to the Greenhill’s mall where you can find all of the knock off designer Items and I haggled a Coach knock off down from 550 pesos to 2 of them for 600. Taxi is only about 10 minutes in good traffic.

We did on 2 occasions see a cockroach in the Bathroom. I killed them both times. I do feel the room was clean and the service by the Housekeepers was quite good. I tipped them $1 USD daily and I believe the appreciated it as their efforts dictated. I did not feel the room was dirty but I must admit I was put off by the little critters.

If I were to pay I would choose the Crown Plaza Galleria over the Holiday Inn Galleria as the rates were close to the same for a better property, but using points, the extra 10000 points per night the Crowne Plaza charged, I again would stay at the Holiday Inn which would save one 50000 points over the Crown Plaza for a similar length.

  • Liked — Location and shippoing at the Galleria
  • Disliked — Dated but functional. Not as bright as others
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
3 Thank nmrteck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sevenoaks, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 30, 2008

Was surprised how heavily booked Manila hotels appeared to be even off season so I ended up here even though I didn't like the £60/night.
Room standard quite high - clean and well - maintained. Breakfast buffet excellent. Connection to neighbouring shopping mall very handy. Internet access via their business centre is too expensive so go to mall next door.

Stayed April 2008
2 Thank igorhazell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petaling Jaya
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 22, 2008

The hotel is quite accommodating. We arrived at around 6am in the morning and was unable to check in immediately. So they directed us to their lounge area next to their breakfast area where we could rest while they tried their best to get us a room. They finally found one by 9am and offered it to us for an extra (but discounted) 1/2 day charge. We gladly took it!

ROOM: Clean and spacious.
LOCATION: Very convenient. It's located at the crossroads of Makati City , Ortigas Centre and Pasig City so it's not far from everywhere. The hotel is connected to the Robinsons Galleria Mall, complete with a supermarket, cafes and fast food outlets so food is not a problem at all. Getting to and fro is easy - just hop into an endless supply of taxis.
TRANSPORT: I'd advise taking a taxi as the streets are really busy with traffic and therefore the air is very dusty and polluted. Taxi fare is not expensive either but do remember to settle on a price before you get in. Their metro (LRT/MRT) is quite efficient but almost always packed. The hotel is about 15 mins walk away from the nearest station so again, taking a taxi is easier. But there is always the endlessly busy traffic to contend with! Try to stay off peak hours.
SHOPPING: Manila is made for shopping! Besides Robinsons Galleria, the hotel is within walking distance to SM Megamall - about 15 mins. The malls are ENORMOUS so be prepared to walk your feet off! There's a new mall (less than a year old) in Quezon City called Trinoma which is very comprehensive. For a spot of good old-fashioned flea-market-style bargaining, try Greenhills in Ermita, which hosts rows of stalls within a covered, air-conditioned area.
FOOD: Breakfast is not bad; quite a good spread. Elsewhere in Manila - Gotta try their Sinegang soup, Pork Adobo (braised pork in a type of soya sauce), Crispy Pata (Roast pork to die for!) and Bangus Sisig (milkfish). There's a chain of restaurants called Gerry's Grill which serves excellent Philipino fare at quite reasonable prices. We went to the one in Trinoma tho they're also in Glorietta, Greenhills and various other places.
DISLIKED: The lifts in the hotel. They are small and slow. The entrance is deeply recessed, which makes entering difficult. Often, we ended up missing the lift because the last person out is slow to get out and we can't get access to hold the lift doors!

4 Thank powen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Virginia, U.S.A.
Level Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 13, 2008

Excellent location - attached to Robinson's mall where one can find a grocery store, drug store and many restaurants. Also within walking distance to SM megamall.
Provides transportation to/from airport via Europcar.
Europcar: very nice cars, pleasant, courteous staff - punctual service.
Room: clean. beds comfortable.
Safe: in room, large enough for storing a laptop.
Internet access: in room for a fee.
Coffeemaker in room
Scales for weighing luggage available upon request.
Fitness center on 5th floor.
Swimming pool on roof.
Service: courteous, polite, punctual services from all hotel staff
Restaurant: no comment, didn't eat there. We ate native food at restaurants at Robinson and SM megamall.
Overall: this is a good hotel to stay in. We will definitely come back here.

  • Liked — Location
  • Disliked — Can't think of any
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3 Thank mb-wv2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, UK
Level Contributor
111 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed March 29, 2008

I booked a 2 night stay via my Priviledge points for the Holiday Inn in Ortigas. The hotel location is excellent, as it is near the Robinsons and other malls in the area.

However, the rooms are very dated, and requires major refit. The food and service was expensive and terrible. We had a cofee and a mango juice for P720!!!!

There are far better hotels in the area that I can recommend which have far better service and value for money.

  • Liked — Location
  • Disliked — The dated decor
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2 Thank stummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london, england
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 14, 2008

The best aspect of this hotel is it's location and the fact that it is attached to a decent shopping centre. We chose this hotel for a chilled night prior to our flight back to London. The rooms are a reasonable size but a little "tired" and it had not been cleaned well prior to our arrival (previous guests rubbish in the room). Pool deck was quite nice and the Chinese restaurant in the Crown Plaza next door is very good (although fairly pricey for Manila). Reception staff were quite good and one gave us a very good deal for a late check out. Only 35/40mins from airport.

Stayed February 2008
2 Thank mjw58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Manila Galleria

Property: Holiday Inn Manila Galleria
Address: One Asian Development Bank Avenue | Ortigas Center, Pasig, Luzon 1655, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Pasig
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Pasig
#6 Luxury Hotel in Pasig
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Manila Galleria 4*
Number of rooms: 285
Official Description (provided by the hotel):
Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more   less 
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Also Known As:
Holiday Inn Manila Galleria Hotel Pasig
Manila Holiday Inn
Holiday Inn Manila Galleria Metro Manila/Pasig, Philippines

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