I stay at around 50 hotels a year, with some repeat visits, mostly for business. This hotel takes the cake.
1. The check-in took an agonising 20 minutes though I arrived at 7pm. No reason was given for the delay
2. They gave me a room with no internet connection. I guess they assumed my laptop bag contained candy
3. Following my request to change to a room with connection, they took another 20 minutes
4. Upon reaching the room, I had to call their IT department to set up the modem. And the connection at the desk was damaged, so I had to connect by the bed, at the other end of the room. And there was no power supply by the bed. So, I had my laptop on the floor in the middle of the room, with 2 long wires extending to opposite ends of the room in order to do my work. Fun. And this took another 20 minutes to set up
5. Speaking to the room manager was no help as she sounded bored
6. The morning call I asked for did not happen. Luckily I woke up by myself 10 minutes later, so I made it to my business meeting
I'm not fussy by nature and all I want is an internet connection, a wake up call and some business efficiency. I am not even mentioning the 10 luxuries missing in this hotel that I get elsewhere. What an experience
- Official Description (provided by the hotel):
- Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more less
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- Also Known As:
- Holiday Inn Manila Galleria Hotel Pasig
- Manila Holiday Inn
- Holiday Inn Manila Galleria Metro Manila/Pasig, Philippines