Stayed for two nights over a weekend. Check in was poor and uninspiring. The guy who assisted me couldn't have been more disengaged when he interacted with me. I had a special rate and didn't have the voucher so he basically just said mail it to me or I'll change your rate. After I sent it to his address, of course no acknowledgment. That was cold. The room wasn't ready as I was a bit early so I provided my local no. so they can call me by 2 pm and thought I could go around and check out the adjacent mall while I was waiting. Two pm came no call so I just decided to go back and check, so my room was already ready but never got a call Not a great way to start a stay especially if your really tired. The girl who gave me the key was much more engaging than the first one though.
The room is old. It's like stepping back into a bad 70's movie. A massive renovation is required. Pay a little bit extra and you get the brand new Holiday Inn in Makati. It was quite spacious though.
One of the things that frustrated me was the internet charges. They charge you a ridiculous fee of around 4,- Euro for an hour--and get this, you can only use one device at a time. That's criminal. I decided to try it out, logged on for 15 mins and logged out. The connection was like a dial up modem, I suggest you go down to one of the phone companies at the mall and purchase a wifi stick for half the price and get better broadband speed, at least you can get some work done. I raised it upon check out and asked if I needed to pay the whole amount and basically just got another cold reply that it's chargeable. Seems flexibility is not the game here. I would've accepted those charges if the speed was T3. The TV reception was bad and grainy.
The hotel was also full of loud Filipino families staying over the weekend who kept banging doors at 3 am in the morning like they owned the place. I know the Philippines can be a bit dangerous sometimes but the amount of non-discreet security personnel is off-putting. What's the point of a metal detector in the lobby when you don't frisk and stop anyone who causes a beep? It's like walking through airport security and just letting people with firearms through.
I would've given this hotel a lower rating if not only for the housekeeping service. It was quick and immaculate. It was the only service aspect that stayed true to their stay different branding.
I wouldn't recommend this hotel unless you need to stay in Ortigas centre, it's accessible to a lot of things.
- Official Description (provided by the hotel):
- Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more less
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- Also Known As:
- Holiday Inn Manila Galleria Hotel Pasig
- Manila Holiday Inn
- Holiday Inn Manila Galleria Metro Manila/Pasig, Philippines