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“Nice hotel but charges for early check-in very unusual” 3 of 5 bubbles
Review of Holiday Inn Manila Galleria

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Holiday Inn Manila Galleria
Ranked #8 of 21 Hotels in Pasig
Reston, Virginia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice hotel but charges for early check-in very unusual”
3 of 5 bubbles Reviewed November 2, 2013

It is a nice hotel - well located, spacious rooms, friendly staff. Breakfast buffet on Sunday morning is one of the best. My one major complaint is their policy to charge for early check-in. I have never stayed in a hotel that does this. They give you a room if it is available, or tell you to wait. I arrived at 8 am and they charged me for the full day. I can understand if you are coming in the middle of the night or very early morning when they have to hold a room for you. Otherwise, it seems to be a way to fleece the guests.

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IS1945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Manila Galleria, responded to this review, November 18, 2013
Dear IS1945,

Thank you for sharing your experience regarding your stay with us. I is pleasing to know that you appreciate our spacious rooms and enjoyed the breakfast buffet that was served. However, I apologize if your stay was negatively affected by our hotel policy. Your comments will be forwarded to the respective departments and will certainly be looked into.

Again, thank you for bringing these unsatisfactory circumstances to our attention. We hope to serve you in the near future.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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698 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
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English first
Pune, India
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed October 10, 2013

My very first impression after checking in to holiday inn Galleria was pretty bad as the room given to me(2514) was not checked correctly & the roof was leaking which made the entire carpet wet.
As my stay was a bit long i thought that this might be a mistake to enroll for this hotel. but as an when days passed by i felt a bit comfortable. also i was given another room( as even they agreed that staying in a room where roof is leaking isnt a good idea. :D
Being Indian we are majorly accustomed eating food with indian spices & that too was a major worry for me. Luckily the breakfast served even indian dishes & that truly made my day.
during my stay i certainly did have few complains like 2-3 times the pillow or bed cover in my room was torn & this certainly leaves a bad impression.
Overall the stay was ok. i would say the best or the worst but in some aspects it did stand up to the expectation i was having.
Would like to stay once again if given a chance but certainly in a better room. :D

Room Tip: Take room numbers ending with with 14, 07, 01 as you will be able to see hills from 01 room number...
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Stayed September 2013, traveled on business
Helpful?
Thank Prashant_skn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review, October 12, 2013
Dear Valued Guest,

Thank you for taking your time to share with us your experience. We appreciate your patience and understanding. We are deeply grateful for allowing us to make it up to you.

Regarding food choices, aside from serving Indian dishes for breakfast, we also have a selection of Indian cuisine in our room service and all day dining menu. The adjacent Crowne Plaza hotel also serves a selection of Indian dishes too.

Looking forward to your return, and a better room will also be waiting for you.

Thank you for choosing to stay at Holiday Inn Manila Galleria.
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Port Moresby
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed October 5, 2013

I stayed in this Holiday Inn hotel many times and always enjoyed it. The rooms is average and although looks old but properly maintained.

What stands out from this hotel is the location and the very friendly staff all around. The staff are really knowing the meaning for good customer service.

The location is very close to most of the business center in Manila, especially in Mandaluyong, Makat and Quezon City areas. The Hotel is part of a Mall called Robinson Galleria thus, one does not need to go far for entertainment and convenient.

Although there are many hotels in the world city or capital, what stands out from this hotel is the friendliness of the staff and responsiveness toward the quests requests.

Room Tip: Request for rooms on the upper floor. It is much quieter.
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  • Stayed August 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MaiJanfad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review, October 9, 2013
Dear valued guest,

Thank you so much for staying with us. Your good were very much appreciated by my colleagues and our team members.

We hope we can welcome you on your next stay here in Holiday Inn Manila Galleria. See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed October 3, 2013

Booked last sept 20-22 throught their website under my husband's name. The location was good, near malls and bars and resto, they have access to galleria on the 3rd and 4th floor. The pool was ok, I think it was too small especially the kiddie pool. It was raining then so my daughter didn't enjoyed the pool that much. Check in time took a bit longer but its tolerable. Valet sevice was too slow. Breakfast was ok. But I think its too pricey for what they offer since we paid for one guest when we had an early visitor. But then kids can eat free which is a plus. The room we had was huge butbthe beds were small compared to holiday inn clark. Overall our stay was pleasant thats why we extended for another day until the 23rd of sept. Would go back here again, sayang ang points. Lol

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank iamcasie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review, October 9, 2013
Dear Ms. Casie,

Thank you for your great comments.

On top of that, we are happy to share that if you are checked-in but do not choose buffet, your child may still have a free meal from the Kid's Menu (1 main course, 1 dessert) if you just order a main course with desert in Fab Restaurant. Because here in Holiday Inn Manila Galleria, we have a Kids Stay and Eat Free for you and your family to enjoy!

It is truly rewarding to hear that you had a wonderful stay. We welcome you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bulacan
Level Contributor
80 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed September 7, 2013 via mobile

It's been my 3rd time at this hotel and i will always come back here. Location wise, it is just adjacent to Robinsons Galleria so when you got hungry or u need somethin' it is just one step away. The beds are too comfy, i always want to sleep. Though the food inside was pricey, the buffet breakfast was superb! :) the pool was joined with crowne plaza and needs improvement. I hope i can book again here with vouchers from IHG. I am a member so booking here is much lower compare to their online rates. My family and I also booked a 2-bedroom suite which we got from Deal Grocer for my sister's birthday and guess what?! The room is too spacious for just the four of us! And they brought a beautiful cake! It was amazing! My family and I enjoyed our stay so much! :)

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kayetheexplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review, September 12, 2013
Dear Valued Guest,

We truly appreciate that you have taken your time to share your experience. We are extremely happy that you have allowed us to be included in one of your family's memorable and important moments.

We are looking forward to make your next celebration even more memorable and we will be delighted to be part of it again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed August 28, 2013

We had previously visited this hotel as a family group with adjacent rooms. On that occasion we found that one of the beds had a very dirty sheet.
I spoke with the hotel manager in person, and she said to me that the matter would be satisfied. As we were on a one-night stay, I said to her that we are soon due to return for a further 3 nights at the hotel. She made arrangements for us to be given a Penthouse Suite to make up for the inconvenience. We thoroughly enjoyed our stay there and would definitely continue to use the Holiday Inn brand as a result of this. The hotel is very clean and well maintained and we think that the staff are 9.5 out of 10. Quality stay.

Room Tip: Don't go for the cheapest. There is nothing wrong with the cheap rooms, it is just that it is so...
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  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Hipp0potamus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review, September 12, 2013
Dear Valued Guest,

Thank you for choosing to stay at Holiday Inn.

We are happy to know that you enjoyed your stay with us. Thank you also for allowing us to assist you regarding your concern. We are always glad to be of service and we make sure that we do everything we can to make your stay more pleasurable.

Looking forward to your next visit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 18, 2013

Wonderful service. Staff are friendly, kind and very helpful. Great breakfast with many choice of food. Easy access to the shopping mall with secure entrance on the 3rd and 4th floor. Clean room and good view from the top floor.

Room Tip: rooms on the higher floor
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jesu S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this review, September 12, 2013
Dear Valued Guest,

We deeply appreciate your beautiful comments. Thank you for taking your time to share it with others. We'll ensure that upon your return, all the things you love about at Holiday Inn Manila Galleria is waiting for you.

It was our pleasure to be of service to you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Manila Galleria

Property: Holiday Inn Manila Galleria
Address: One Asian Development Bank Avenue | Ortigas Center, Pasig, Luzon 1655, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Pasig
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Pasig
#6 Luxury Hotel in Pasig
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Manila Galleria 4*
Number of rooms: 285
Official Description (provided by the hotel):
Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more   less 
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Also Known As:
Holiday Inn Manila Galleria Hotel Pasig
Manila Holiday Inn
Holiday Inn Manila Galleria Metro Manila/Pasig, Philippines

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