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“Spacious room, very convenient location”

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Holiday Inn Manila Galleria
Ranked #9 of 22 Hotels in Pasig
Reviewed June 17, 2013

This hotel is interconnected to Robinson's Galleria mall so you can go shopping anytime or dine in different restaurants in the mall. The room is spacious and there is a separate office area should you want to work privately. There buffet breakfast is also not bad and there were a lot of food choices. Service is quite slow though because of the number of people checking in.

  • Stayed: July 2012, traveled with family
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Thank Cati H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this reviewResponded June 30, 2013

Dear Valued Guest,

Thank you for taking the time to provide your feedback.

Pleased to learn that your stay was enjoyable one and satisfied with our facilities and location.

We hope to redeem ourselves with your check-in experience in your future visit.

Best regards,

Felipe Gotor
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed June 11, 2013

For our first time in the Philippines, this was a good place to park ourselves. Granted the hotel is a little old (or perhaps that's the decor of dark wood and somewhat dimly lit corridors). As a Holiday Inn, you generally don't go far wrong, and this is no exception. The service at check in was great, and of course it was nice to get upgraded to an executive suite, so that made a wonderful impression! Staff were attentive, friendly and most helpful. The breakfast spread was substantial and impressive, and food quality was good.
Location wise, it was great to be able to just pop into the mall without even having to set foot outside, and access to the supermarket and all the food was definitely a big plus!

  • Stayed: May 2013, traveled as a couple
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Thank Relakjack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_Gotor, Manager at Holiday Inn Manila Galleria, responded to this reviewResponded June 30, 2013

Dear Valued Guest,

Thank you for sharing your feedback.

We're delighted to know that you enjoyed your overall experience in Holiday Inn Manila Galleria. Your stay sounded very relaxing and pleased to learn that we met your expectations.

Look forward with pleasure to welcome you back in the near future.

Best regards,

Felipe Gotor
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2013

The official on line reservation system was not user friendly and eventually created an overcharge bill problem. They discovered the error but the refund is still not done after a week.

The check in staff was helpful and professional. The guest room although spacious but it's dated with darken corridor at night which make the environ look old. The room and corridor need an overdue overhaul. The furnitures are old and the facilities very dated. The room is clean and well kept, though.

Service and food is good although the breakfast is of good variety, it remained the same for the entire 5 days stay.

The location is annexed to a big shopping Mall in a commercial area.

Staff are professional and helpful. Room wifi is chargeable in a high hotel rate.

  • Stayed: May 2013, traveled on business
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1  Thank WChanBangkok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Manila Galleria, responded to this reviewResponded June 14, 2013

Dear WChanBangkok,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. We will address these points and I hope when you return you will see the improvements made.

Sincerely,

Krysllin G
Case Manager
IHGCare

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Reviewed May 30, 2013

I recently spent a week at this hotel. This review should be read on conjunction with the Holiday Inn which is right next door in helping you decide which hotel to stay at. I've stayed at both hotels on numerous occassions.
Both the Crowne Plaza and Holiday Inn are right next to each other (literally). They have a connecting a corridor. The Crowne Plaza is certainly the newer and nicer of the two hotels, although you need to weigh this against the increased cost.
Both hotels adjoin the Manila Galleria, which is a large "western" style shopping centre. The shopping centre has a department store, movie cinema, loads of clothing shops and quite a number of eating places.
The Crowne Plaza is definitely the newer of the two hotels and everything feels newer. My TV was upgraded while I was there from a CRT to an LED. The rooms are about the same size, but the finishes are newer and more modern. The Holiday Inn has alot of 'wood' finishes and feels darker.
However, both hotels have excellent service, with attentive staff, helpful and useful.
Both hotels have restaurants (which you could use regardless which restaurant you were at).
The pool and gym is shared between hotels. The gym is also open to the public, although was never crowded while I was there.
The hotels are central to the Ortigas area and taxis are easy to get.
The big negative is that Ortigas is quite a way from the airport an the horrendous traffic in Manila means it takes awhile to get anywhere (especially to the airport) - 1-2 hours depending on traffic.
If I were staying at either hotel again, I would stay at Crowne Plaza if the prices were about the same. If there was significant difference, I'd opt for the Holiday Inn, for although it's not as nice, it's certainly fine as international standards go.

  • Stayed: April 2013, traveled on business
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1  Thank Jungl3Boy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2013

Only had a brief 2 day stay before I headed out to White Rocks and Cebu, but when I return to PI I'll stay there again because the staff, comfort and value are top notch.

Arrived in the wake of a Typhoon, so my excursions limited me to the Mall-great place to shop but make sure you have a wad of Pesos because quite a few merchants did not take credit cards (lots of currency exchange and ATM's available-usually I purchase a few hundred USD worth of the countries currency at the local US bank before I head overseas).

The Suite I stayed in was HUGE. The adjacent bedroom was comfortable and clean. Bathroom was a little outdated and showed some wear (aging yellow paint, and a few cracked floor tiles) but for me it was no big deal-it's a place where you don't spend a lot of time in anyway.

Great room service, and the restaurant was top notch. I fell in love with Lechon Kawali, steamed rice with a side of vinegar, Bangus or the awesome dish Bangus Sisig.

I highly recommend this property.

Room Tip: Make a jump to the Suites, HI Ambassador or International membership gives you a few extra perks upo...
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  • Stayed: June 2012, traveled solo
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2  Thank Timothy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2013

The rooms are a little old but they are clean. The hotel staff couldnt be any more helpful, professional and polite an A+ all the way around from the doormen, bellhop, front desk, housekeeping, and managers. Alex at Bar 1 is awesome and dont forget to go by TGIF for some beers and hot wings, see the manager Paul who is excellent. I have stayed there each and every time I go to Manila, I just cant see myself anywhere else. Keep up the great work there!

  • Stayed: May 2013, traveled with family
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Thank DougieFresh67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2013

Hotel:
Location wise. ALmost near to everything. It is also connected to Robinsons Mall it has access in the 4th floor. Also if you want to shop in Greenhills it is just 15 minutes away from the hotel.

Room:
It was spacious. We took the room with 2 queen-size bed and has the pool view. Actually we transferred a room since the previous room we had a small for the family. Anyway no major issues. The CSR at the frontdesk name was Jordan was very accommodating and helped us with this.

Food:
Buffet breakfast was good. Just right selections.

Staffs:
Friendly and helpful.

Overall we had a pleasant stay before leaving Philippines wish we could have stayed longer.
Highly recommended.

  • Stayed: May 2013, traveled with family
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1  Thank sw33ttraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Manila Galleria

Address: One Asian Development Bank Avenue | Ortigas Center, Pasig, Luzon 1655, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Pasig
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Pasig
#6 Luxury Hotel in Pasig
Price Range: $73 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Manila Galleria 4*
Number of rooms: 285
Official Description (provided by the hotel):
Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more   less 
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Also Known As:
Holiday Inn Manila Galleria Hotel Pasig
Manila Holiday Inn
Holiday Inn Manila Galleria Metro Manila/Pasig, Philippines

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