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“Hmmm... OK...”

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Holiday Inn Manila Galleria
Ranked #9 of 21 Hotels in Pasig
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Hmmm... OK...”
Reviewed January 19, 2013

PROS:
- Very good location. Just above Robinsons Galleria (mall), has shortcut from the mall to hotel.
- Room's clean.
- Has amazing view of the city.
- Breakfast - taste is good
- Welcome drink voucher can be used within the duration of stay.

CONS:
- They don't refill the complimentary bottled water everyday.
- Newspaper are placed on the floor (minor con)
- Breakfast - there's enough selection but almost the same everyday.
- Major con for a well-known hotel --- Lights are turned off at night at the hallway, near the lift & rooms, it's creepy!
- Wifi's expensive.

OVERALL -- OK! :)

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iwannaseedworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Romelle S, Manager at Holiday Inn Manila Galleria, responded to this review, January 24, 2013
Thank you Hanna for the great review! our hotel is the only hotel in the area that has a direct access to a mall.
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727 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (161)
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English first
Abu Dhabi, United Arab Emirates
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 17, 2013

Thank you for making my stay at Holiday Inn Manila Galleria memorable and enjoyable, though I booked my room in a non-smoking room but unfortunately there is no available room in non-smoking, so I stayed in smoking floor for 4nights. But overall I will give very good rating specially the location of your hotel and special thanks to Josh for all his assistance, very welcoming and helpful, your living our winning ways and delivering great hotels guests love attitude... and for the rest of Holiday Inn Manila Galleria team, thank you...

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaegdani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Romelle S, Manager at Holiday Inn Manila Galleria, responded to this review, January 24, 2013
Hi Jaegdani

The pleasure is ours, thank you for such a hear warming review.
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Manila Philippines
Level Contributor
710 reviews
190 hotel reviews
common_n_hotel_reviews_1bd8 313 helpful votes
Reviewed January 13, 2013

This review is based on my one night stay last october with my family . Actually checked in quite late . but it took me quite longer ( 20mins ) just to have my room available. Location was good, adjoining the robinson's mall . I would like to point out however , that the mall is more of low quality compared to those in shangri-la and sm megamall . Basic needs could be addressed , so it would be a little ok . There was a 7-11 convenience store just outside the hotel , and a chapel beside it. Although i have been staying at this hotel several times almost every year (even when it is still not yet affiliated with holiday inn ), I can't help but notice the gradual deterioration of the service provided. One particular male front desk attendant was quite arrogant and seem disinterested when i checked in . And when I need a car service since my spouse had an emergency procedure to attend to early morning, they can't provide one. Anyway , I still plan to stay at this hotel in the near future , but as of now, would prefer the crowne plaza , even though it offers a more expensive rate . By the way I wasn't able to give a review for its breakfast buffet because of my early check out, but based on my past experiences, i would be giving it a passing mark considering the price paid for the stay.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank doctorfoxtrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Romelle S, Manager at Holiday Inn Manila Galleria, responded to this review, January 15, 2013
Hi Doctor Foxtrot

Thank you for the informative review, we will do the needful to make sure this does not happen again.
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Travelers are raving about these Pasig hotels

Chicago, Illinois, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 9, 2013

The location was good for shopping at the Robinsons Galleria and grabbing any kind of food there. Our room was on the 19th floor and had a decent view of some of the cityscape. I also ended up using the concierge to book a half-day city tour which included a horse carriage ride through Intramuros. The tour was nice - and the guide friendly, although cost almost 4000 php a head with a lot of time stuck in traffic. The Hotel Wifi isn't free (except in the bar) and is priced similar to western-style business hotels. I really didn't have a complaint for the service or quality - and the location is nice. Value isn't a steal but didn't break the bank either - spot on with what we were expecting for our short stay. I could see this as a place to revisit (especially for business class travelling).

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Romelle S, Manager at Holiday Inn Manila Galleria, responded to this review, January 15, 2013
Hi Andrew

Thank you for the great review we hope you visit us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 3, 2013

While the hotel is accesible to everywhere, staff are not welcoming. Stares you from head to foot without a smile. The only great staff i meet were from the housekeeping. Bar One is a disaster, the empty place explains how bad that place is. No body attends to you, bill took longer than expected. You complaint of something and the manager gives a different answer. Wrong information from Concierge, no apologies given. If not because of its accessibility, no body wants to stay here.

Room Tip: high floor
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  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ecohotelier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Romelle S, Manager at Holiday Inn Manila Galleria, responded to this review, January 9, 2013
Hi Ecohotelier

Thank you for the very informative comment. we have raised your concerns to our management and investigate the accountable persons.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 31, 2012

Located in one ADB avenue makes this hotel near to ADB HQ :)
When I make 1st visit to Manila for visit the ADB HQ I am happy to stay in this hotel, because it only takes 5 minutes to the ADB. The hotel also connected to Robinson Galleria Mall. I stay from 22 until 26 October 2012 in this hotel, and never get bored :) Every time I need something to buy I can easily run to Robinson Galleria Mall. I never get hungry in this hotel :) A lot of food choices are in mall. I love my King Deluxe room, spacious & clean.
The only thing that I don't like from this hotel are:
- I can hear the sound from the street in the middle of the night, sounds of person yelling on the street. Event though I am on the high floor (sorry I forget my floor)
- the TV set. It is difficult for me to operate the TV remote channel, but I love the Internet connection, it run fast.
Most of all, I enjoy stay in this hotel.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BuzzyBas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Romelle S, Manager at Holiday Inn Manila Galleria, responded to this review, January 2, 2013
Hi Depok

Thank you for the wonderful review! It is our pleasure to serve great guests like you.
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Manila
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 30, 2012

Whats good about Holiday Inn Galleria, Manila is the location. Specially spending time with the family. Since it's connected with the Robinson's Galleria Mall, it is convenient to do a lot of things... Eat, Shop and even watch a movie.

The draw back would be the room itself. Where I suggest they make renovations since some facilities are old and need fixings.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank loneyplanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John Romelle S, Manager at Holiday Inn Manila Galleria, responded to this review, January 2, 2013
Hi Lonelyplanet

Thank you for another great review, we will do furniture upgrades this year!
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Additional Information about Holiday Inn Manila Galleria

Property: Holiday Inn Manila Galleria
Address: One Asian Development Bank Avenue | Ortigas Center, Pasig, Luzon 1655, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Pasig
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Pasig
#6 Luxury Hotel in Pasig
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Manila Galleria 4*
Number of rooms: 285
Official Description (provided by the hotel):
Holiday Inn Galleria Manila is a 4 star hotel in Manila, Philippines, con¬veniently located at the heart of Ortigas Center. Formerly known as the Manila Galleria Suites, this hotel in Ortigas has a total of 285 guest rooms with coffee and tea making facilities, cable TV, multi-channel radio, IDD/NDD telephone and mini-refrigerator. High speed Internet available upon request (separate payment). ... more   less 
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Also Known As:
Holiday Inn Manila Galleria Hotel Pasig
Manila Holiday Inn
Holiday Inn Manila Galleria Metro Manila/Pasig, Philippines

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