April of this year we decided to stay at the Linden Suites since we admire the service of Marco Polo Davao in which they highly recommend this hotel. We had an early flight from Davao to Manila and we are aware that the standard check-in time is at 2pm so my family and I decided have breakfast and went on shopping. We arrive back at the hotel around 3pm and to our surprise the lady at the front desk told us that the room is not yet available. To my disgust I told them I want to talk their manager since we are tired from the trip and we waited for 5 (five) hours and only to find out that their forgot to allocate/ assign a room for us. While me and my daughter is at the desk, my daughter overheard the lady front officer talking to her manager saying “MAKULIT and DEMANDING guests” referring to us. I was so furious and so disappointed to the extent that I wanted to address the lady and her manager but I don’t want to make a scene and all I wanted at that time is to get inside the room. After 30mins they gave us the key however, the manager did not showed up and the front desk lady was not apologetic enough. I was really disappointed and my family and I decided to cut short our stay. The next day we left the hotel and stayed at Edsa Shangri-La. I rather spend more money for a good service than insult or offend me and my family.
- Official Description (provided by the hotel):
- A favorite among local and international clients, The Linden Suites offers business travelers and families world-class accommodations away from home. With 168 well-furnished designer rooms and suites, the hotel presents options for guests to enjoy hotel living in a desired functional space. ... more less
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- Also Known As:
- The Linden Suites Manila Hotel Manila
- The Linden Hotel Manila
- The Linden Suites Metro Manila/Pasig, Philippines