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All reviews walking distance sm mall of asia buffet breakfast choose this hotel shower room close to the airport moa floor arena manila gym cons taxis toiletries staycation
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Reviewed April 23, 2019 via mobile

Booked to this hotel online.
We arrived April 10, past 2pm. Went straight to the concierge, &took us only 4 mins I guess, with a 3k deposit (refundable in checking out), to checked in and was accompanied by a porter, one who helps u carry ur bags, whatever u call it, and lead us to our room. Hallyway was not that appealing, with a small sweaky sound on our few steps right on the second floor where elevator is located going to our room. Not a big deal anyway. Well our room was really nice and clean. I love the headboards, making the room classy. My son, (the birthday boy) love the chips they have at the mini bar, me too! I love their lamp shades too! Have nice dramatic effect to the room with its mini adjustable flashlight connected to it which is so helpful while Im reading on my cellphone.
This place is still a walking distance to Mall of Asia but at my age 47, its kinna exhausting and I just had my operation last week.
The breakfast buffet is also great! With lots of food to choose from. Lots of juices to choose. They have pandesal, speads like cream cheese, blueberry, strawberry, butter. Also salads, and fruits. I love pakwan and melon. They also have small pastries. Brewed coffee, even white coffee what ever that is. U can even ask for scrambled egg cooked in front of u. Overall food was great for me!
Pool was just small. Chinese male teens make it as their hangout area. Sitting on the sides.
We had a really cool cozy room, clean comfy comforter, nice bed and sound sleep for 2 nights here.
Lots of chinese here in the hotel.
Room was tidied up when we left for malling, the next day. New toiletries too!
Overall, our hotel experience was great!!

Date of stay: April 2019
Trip type: Traveled with family
Thank cccnnnzzz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservations T, duty ,manager at Golden Phoenix Hotel Manila, responded to this reviewResponded April 28, 2019

"Dear cccnnnzzz,

We are very much delighted to learn that we were able to make your stay an enjoyable and memorable one. It is always a good feeling whenever guests such as you appreciate the services that we offer. Hearing about your review will definitely give us more reason to always strive harder in providing the best service to all our guests. We look forward to welcoming you back soon!"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2019 via mobile

I am breathing from my mouth as I am typing this review, as the room is over sprayed with some artificial perfume, we booked eight rooms for transit purpose and all the rooms have this smell, WHY? Maybe to cover damp smell. The vibes of this hotel is not ok for a good international standard, it has a lame shark fin restaurant, only non cultured people would eat that. There’s some loud Chinese man talking on the phone in front of the lift, not the hotel fault but still bad vibes at midnight. Apart from the bad vibe comment, the check in itself was super slow, like they over booked the room, took them almost 30 mins to give us the keys. Can’t wait to leave this place. Hope my lungs would be fine by tomorrow.

Date of stay: April 2019
Trip type: Traveled with friends
Thank puffin46
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservations T, DUTY MANAGER at Golden Phoenix Hotel Manila, responded to this reviewResponded April 28, 2019

"Dear puffin46,

It is unfortunate to learn about your disappointing experience during your stay in the hotel. We really did seem to get everything wrong throughout your stay. We offer no excuse for this and we sincerely apologize for the inconvenience caused. Rest assured that we will share your feedback to all the concerned departments in order for us to further improve on our services.

We do hope that this negative experience will not deter you from giving us a chance to make your stay better.
"

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Reviewed March 29, 2019

My recent stay at the Golden Phoenix Hotel last February 9 & 10 was splendid! All the front of house reception staff were very polite & accommodating. Hot Breakfast was standard and the choices was superb !
Will be using them again on my next trip to Manila.

Date of stay: February 2019
Thank GlobeTrotting813495
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservations T, duty manager at Golden Phoenix Hotel Manila, responded to this reviewResponded April 4, 2019

"Dear GlobeTrotting813495,

We are very delighted that we were able to deliver our service commitment to you during your stay! It always makes all our efforts worthwhile whenever guests such as you appreciate the service that we deliver. Your positive comments about the attitude of our team will definitely be shared to them. We look forward to welcoming you back soon!"

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Reviewed March 16, 2019 via mobile

I used to stay at the Golden Phoenix when visiting Pasay City. It is conveniently located near Mall of Asia and there's a variety of restaurants nearby. The hotel have shown its age. The trowels are no longer white like they used to. Requested an extra bath towel from housekeeping, they said they will send but never did. They gym attendant was very rude and disrespectful, accidentally dropped weight on the floor you can tell form his expression that he was upset with anger, everyone in the gym can sense his anger when speaking to hotel guests. He was focused on his cellphone rather than providing assistance to the guest. I can only assume that he was irritated and being disturbed from the noise and presence of all the guest in the gym. He can definitely use proper training on how to treat hotel guest. Don't go to the gym/fitness center if you don't want to spoil your stay. I would never stay at this hotel again.

Date of stay: March 2019
Trip type: Traveled solo
Thank kryptonite756
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservations T, duty manager at Golden Phoenix Hotel Manila, responded to this reviewResponded March 19, 2019

"Dear kryptonite756,

It is unfortunate to learn of your disappointing experience during your most recent stay with us. We regret that you did not bring up this matter to our management team so that we could have assisted you personally with your concern. Rest assured though that we have called the attention of all concerned for us to do better and prevent such incidents from happening again.

We understand that you would not want to stay with us again. However, we do hope that you can still give us another chance to serve you better."

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Reviewed March 5, 2019

10 mins walk to SMX. For us the same price and service, nowhere closer and better.
Hotel staff are so nice, from security guards, bellboys and receptionists! We did not meet housekeeping but believe they are good too.
The building was so big and complicated to walk; one Chinese family try to find the car park we helped them but we still don't know how to go, but there are many staff help us everywhere.
Breakfast is good. Room was clean and comfortable. Highly recommended this place!

Room tip: good location, comfortable and clean room, good breakfast
Date of stay: March 2019
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank KamoltipKK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reservations T, DUTY MANAGER at Golden Phoenix Hotel Manila, responded to this reviewResponded March 13, 2019

"Dear YuqiChen,

We are very much delighted to know that we were able to make your stay an enjoyable and memorable one. It always makes our efforts worthwhile whenever guests such as you appreciate the service that we deliver. Your positive comments about the attitude of our team will definitely be shared to them. We look forward to welcoming you back soon!"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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