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“Just Average”

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The Heritage Hotel Manila
Ranked #10 of 31 Hotels in Pasay
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Just Average”
Reviewed April 16, 2014 via mobile

The room was nice, even though time has obviously weathered the feel of the space. The suite we stayed at was probably renovated to accommodate a newer bed, living space furniture, and a well-kept bathroom. There was a veranda, but it's not much of a view.

The way to the pool area was the part where you say to yourself, "am i still at the same building?" I understand that they don't want wet, dripping guests to be visible from the dining area or something, but that stairway seriously needs a facelift.

Stayed April 2014, traveled with friends
Helpful?
1 Thank Ginyn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review, April 24, 2014
Dear Ginyn N,

Thank you for staying at The Heritage Hotel Manila. We acknowledge your comments and we appreciate your candid feedback. Your suggested improvement is already in the pipeline, and we hope to surprise you in your next stay in our hotel.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Boracay island
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 8, 2014

Building is old and smells weird upon entering the front desk,overall the service is ok they are very attentive but just the building is far away to our expectation needs upgrade,location is fine for those who have short stay in manila for connecting.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roserein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review, April 23, 2014
Dear intelehente,

Thank you for your feedback and for staying at The Heritage Hotel Manila. We have noted your comments and we are in the process of planning phase by phase upgrading of physical facilities to further improve our service. We hope to see you again soon in your next visit to Manila.
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Baltimore, Maryland
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 7, 2014

This is a very nice and comfortable hotel. I enjoyed the free shuttle service to Solaire Casino and the MOA. I was out and about most of the days, so I did not take advantage of the pool. If you like getting around the city this is an excellent location to do it from. Taxis, Jeepneys, and UVs are right there or right around the corner. The staff at the hotel was fast and very responsive to my requests. The currency exchange at the hotel is not the best, you can get better rates at the money exchangers else where. The breakfast buffet provided by the hotel was excellent.

I would definitely stay here again.

Room Tip: If you like extremen quiet when you sleep, ask for a room that does not face the Edsa or Roxas Blvd...
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  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Randy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review, April 23, 2014
Dear Randy P,

On behalf of The Heritage Hotel Manila, our sincerest gratitude for your kind words and commendation. Your positive feedback gives us inspiration to continue delivering an outstanding service experience to our beloved guests. We look forward to seeing you again in your next visit.
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Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 4, 2014 via mobile

Very Good. Although it's an old hotel and a little bit expensive, I would say it's a good experience.. We stayed in 12th floor with a bay view. Breakfast included. Close to MOA and I like their lobby... Their receptionist are nice and friendly, that seems like saying " this is my job, I accepted it, so I have to accept and be friendly with the clients"..

Stayed April 2014, traveled as a couple
Helpful?
Thank Lou R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review, April 22, 2014
Dear Lou R,

We appreciate your kind commendation and we shall continue to provide our guests the friendly and delightful service they deserve. Amusingly, we do not have a 12th floor, but we do have rooms blessed with a great view of the bay. Thank you and we hope to see you again soon.
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Baltimore, Maryland
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed March 31, 2014

Stayed here for two nights before leaving for home. The staff were very nice (the waiters were fantastic), the rooms were neat and clean, and all around a nice experience. I think priced too high and if they lowered, I would have no problems with staying here every time due to its location. The food is very good, and the buffet breakfast is very good. Close to MOA and the airport so that is a huge plus. I would give them a excellent for all, but at the price we paid, we could have stayed at the Marriott which is extremely nice.

Room Tip: The rooms are nice and spacious. There is a Kenny Rogers around the corner with good food, as the r...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Klepley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review, April 7, 2014
Dear Klepley,

Thank you for your positive feedback. We are highly pleased that you have enjoyed your stay and our culinary offerings. As our way of gratitude to our beloved guests, we have discount promos and great deals which can be seen in our website. With this, guests can save on cost without sacrificing service quality and The Heritage Hotel Manila standard. Again, thank you and we look forward to welcoming you again in your next visit.
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north of the 49th
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 26, 2014

Having stayed here in January, and my first trip to the Philippines, so didn't do any research on this hotel. For the price we paid it is on par for the rating of average. Wasn't expecting 5 star and I would rank it as a mid level hotel in North America. Lobby is very nice, but I do agree with other reviews the hotel overall and especially the rooms need major updating. Huge selection at the buffet for breakfast and dinner. Close to MOA and not too far from the airport. Would not rule out staying there again, but will look around at other hotels next time. Staff were friendly.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kosmo1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review, March 27, 2014
Dear kosmo1968,

Thank you for staying at The Heritage Hotel Manila. We hope that you will consider our hotel on your next trip to the Philippines for comfort and convenience. Our staff is eager to welcome you again to our doors.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middletown, Ohio
1 review
Reviewed March 23, 2014

I stayed at this hotel twice in August 2013. The first night was a brief stay with my fiancé and her sister. The hotel was nice, clean and close to the airport. We were only there for a few hours. The bathroom was clean and we had plenty of hot water. The second time I stayed was when I was leaving to return to the states. My fiancé and I got to the hotel very early in the morning. checked us into a room right away even though we didn't have a reservation. This time we stayed in a suite. It was very nice and clean. both times the ac worked very. Both rooms were clean and very comfortable. The staff was friendly and very efficient. We ordered room service twice the second time there. Both orders were delivered quickly and the food was pretty good. I would recommend staying at this hotel. It was quite a nice and I look forward to staying there again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MadMatt24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review, March 27, 2014
Dear MadMatt24,

Thank you very much for your kind words and commendation. We take pride in being a gracious host to our guests and we certainly look forward to having you stay again at our hotel. Best wishes to you and your fiancee!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Heritage Hotel Manila

Property: The Heritage Hotel Manila
Address: Roxas Boulevard, Pasay, Luzon 1300, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Pasay
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Pasay
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Heritage Hotel Manila 4*
Number of rooms: 450
Official Description (provided by the hotel):
The Heritage Hotel Manila stands at the crossroads of Metro Manila's main thoroughfares, Epifanio delos Santos Avenue (EDSA) and Roxas Boulevard. It is a daily testament to the famed glorious Manila Bay sunset. It is only fifteen minutes away from the international and domestic airports. It is also near to SM Mall of Asia reputed to be the largest shopping mall in the Philippines. A deluxe international class hotel which opened in 1994, it is a popular hotel for corporate, convention and leisure travelers. It's centrally located with easy access to two major business districts, as well as shopping, entertainment, convention and exhibition centers. The Heritage Hotel Manila is a member of Millenium & Copthorne International Limited (M & C), an international hotel group based in London with over a hundred international standard hotels spread out in 18 countries. ... more   less 
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Also Known As:
Heritage Hotel Pasay
The Heritage Hotel Manila Pasay, Metro Manila, Philippines

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