I stayed in the hotel since I'm familiar of the IHG brand and HI Expres does offer buffet breakfast with continental selections and whole fruits like apples and citrus.As for the rooms, it's truly a signature bed that offers an amazing rest. Since the area is very accessible to the airport, it's really a good hotel to stay.
Dear jeoffsolas,
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.
Best Regards,
Laurice Asuncion
Front Office Manager
First of all, I have to admit that my expectations wouldn’t high knowing that it is a fuss free hotel and of some of the reviews I have read here.
Check in was relatively slow with only 1 staff for check in and 1 for check out. The lady staff however was very polite and apologized for the delay as she made an effort to explain everything about the hotel. What I like on first impression is that there are 6 elevators serving all floors.
On entering the room, I was glad to see despite of the small sized room, everything looks modern and clean but I can smell a faint smell of sewage as said in one of the reviews but not to the extreme of not bearable.
For a fuss free hotel, I was impressed with their choice of TV channels available and a god working table which is important for business traveler.
2 aspects which I cannot tolerate of the hotel
1. The door slammed really hard when you open and close it which means even if you make an effort not to let the door slam, others may disturb you.
2. As it is close to airport and highway, you can hear traffic deep into the night
While I did not have high expectations for the breakfast, I would consider it better and other Holiday Inn Express I stayed in.
Overall the hotel is slightly above average and with the price I paid , I would still choose it as a business hotel
Dear The_TravellerSg,
Greetings from Holiday Inn Express Manila!
I would like to start by expressing my regrets for somehow not meeting your expectations. We strive to make each
stay as pleasant and comfortable as possible and it is only with comments such as yours that we will be able to provide a better experience in the future. The management is looking into the best solution for the street noise that can be heard in the room.
Regards,
Laurice Asuncion
Front Office Manager
Lovely hotel, right up to the point they CON you out of $2000 peso cash deposit apparently refundable on checkout.
SCAM by staff/management so beware - ask for receipt on any cash paid !!!!
Very sad such a lovely, reputable looking hotel had this issue. Guess they think us foreigners are suckers sadly
Dear SteveSimks,
Greetings from Holiday Inn Express Manila!
Thank you for your feedback. Please be informed that we made an investigation together with the hotel CCTV operator and Security, you were informed by our Duty Manager and Security about the result when you were still at the Reception counter.
There's no cash involved, you handover your credit card to our Front Office Associate.
Thank you and Regards,
Laurice Asuncion
Front Office Manager
I travelled with a group of students who were participating at a competition in the nearby convention centre. The hotel is close to the airport, Marriot and other hotels, malls and Newport theatre. The rooms are on the smaller side although the breakfast in the morning is quite commendable.
Warmest Greetings!
Thank you for sharing your candid feedback .We are delighted that you liked our buffet breakfast. We regret that you find our rooms small on its size. As a newest member of IHG hotels, our room designs and refurbishments, amenities and facilities were all align with the IHG brand standards. We hope that you will give us the opportunity to serve you again in the future.
Stayed for 4 nights in Manila after traveling from the US. Typically have good experiences with holiday inn hotels, as they normally have friendly and professional staff and this hotel was no exception, they were courteous and polite. However 2 fairly MAJOR issues stood out with this visit.
1- The internet had the worst quality & reliability I've ever experienced in Manila. As someone who works remotely it made it impossible to do so. If you plan on netflix'ing, youtube or even light browsing/emailing, you'll need to go across the street to Starbucks or the mall/casino for that luxury. Internet is basically non-existent in The building (literally have to use cell data just to write this and send/receive emails).
2- The bathroom odors 😷: For whatever reason the plumbing design in many buildings in PH have issues with evacuating sewage smells from the bathrooms after use. This hotel is no exception, if use the facilities, you'll need to air out your whole room afterwards (luckily the rooms have windows, but no fan ventilation, so the smell lingers).
Aside from those issues, The shuttle, location in proximity to the airport and other basic comforts are there, but if you require internet and can afford to stay at one of the other nearby hotels, it would be a worthwhile investment.
Warm Greetings!
I am more than pleased to learn that you liked our staffs as you find them polite, courteous, professionals and friendly. We pride ourselves in providing exceptional stays to all our guests and it is certainly rewarding when our guests appreciate our efforts. Thus, it is unfortunate that you had inconvenience with the hotel Wi-Fi connection and bathroom odor. Your valuable comments have also been addressed with our team for further improvement. We wish to thank you again for your kind support and understanding and we look forward to welcoming you back to the hotel in order that we can restore confidence in our services.
