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DavidReilly78
Ko Samui, Thailand

Pleasant Suprise

5.0 of 5 bubblesReviewed Aug 23, 2019
Never stayed in a Holiday Inn before. The rooms are tight, clearly everything is on a budget, BUT... what a great experience. Everyone was most accommodating and helpful, out of their way to make the stay a fabulous one. Even whilst under construction, in the lobby area, it was still such a joy. With free transfers to and from the airport and good wifi, I would recommend this for any business traveller on a budget.
The only downside was the food options were extremely limited for lunch.
Date of stay: July 2019
Trip type: Traveled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laurice Grace A, Front Office Manager at Holiday Inn Express Manila Newport City, an IHG hotel, responded to this review
Responded Aug 29, 2019
Hi DavidReilly78,

Thank you for giving us a perfect score. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team. This will certainly motivate them to keep up the good work. Your satisfaction is the best reward for our staff who works day after day to offer the best service. Appreciate your feedback and we look forward to welcoming you back on your next return.
Our hotel is undergoing full renovation to upgrade it to the Holiday Inn Express standards and we are already in the final phase of our total makeover.

Sincerely,

Laurice Asuncion
Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 18, 2019 via mobile

Being a member of IHG, I have stayed in IHG hotels in the last 2 years and earned me some reward points.

This hotel is so far is better than any other Holiday Inn Express, even better than the one's located in Great Britain, and I am British.

The hotel is very secured, before you go in, all your luggages will go through an xray machine just like in the airport, but the security personnel are actually super nice.

The reception was a wow factor, it is so massive and nicely decorated. Checking in was quick, and the staff at the check in counter were super nice. They were all friendly and I felt treated like a special guest. The porters are also very friendly and helpful. Well done to the management and staff for running a fantastic team.

My room was very clean and very modern.

My aircondition wasn't working to start with but when I rang the operator and explained the problem, they sent someone straight away, 5 minutes after my call to check my aircondition and the nice lady immediately fixed my aircondition. What an excellent service.

Breakfast was good, buffet of cooked Filipino sausages, eggs, salad. Go continental if you like with nice selection of breads and jams. Freshly brewed coffee... I was in heaven. Will definitely stay here again. I love this hotel. Price wise, it is within any working class budget. This hotel prides itself and I can tell by the way the staff prides themselves working here.

Date of stay: August 2019
Trip type: Traveled with friends
Thank Erikco77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laurice Grace A, Front Office Manager at Holiday Inn Express Manila Newport City, an IHG hotel, responded to this reviewResponded August 27, 2019

Dear Erikco77

Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Do let me know if you are staying with us again and I will be pleased to meet up with you.

Thank you and best regards.

Laurice Asuncion
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2019

We stayed here because the hotel is like across Resorts World where we were going to watch a play call Ang Huling El Bimbo. It is the best decision we did to get a room because traffic was horrible and parking is horrendous. We just took a grab ride to the hotel. I wasn’t really expecting anything with Holiday Inn Express because the room rate was pretty cheap compared to other hotels in the area. We got our reservation through agoda and was very hassle free. When we got to the hotel its pretty large and has a spacious lobby. However I had to fall in line for about 15-20 minutes to be checked in because there were a lot of people checking in. The front desk employee who’s name is Ms. Donna is very pleasant and so very nice. Again it was a hassle free experience. The room is very clean and smells like vanilla however a little small. 2 adults and 2 children will be a tight fit. But since its just me and my husband we can accommodate. The air conditioning was very cool, water pressure is adequate. However they don't have shampoo and conditioner but what they have is a body wash in a dispenser. I love their vanity kit, because it has a small hair tie along with the cotton buds and cotton pads. Disposable tooth brush and tooth paste is available. Breakfast is so-so. Not much viand options. Over all I gave it only a 4 star because breakfast was not great. Had a good nights rest though so everything is good.

Date of stay: August 2019
Trip type: Traveled as a couple
2  Thank vancajucom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laurice Grace A, Front Office Manager at Holiday Inn Express Manila Newport City, an IHG hotel, responded to this reviewResponded August 18, 2019

Dear vancajucom,

Greetings from Holiday Inn Express Manila!

Thank you for your valuable support and taking time to share your experience with us. It is our pleasure to have made your stay a comfortable and enjoyable one. Your compliments to our team will motivate us to continue elevating our levels of service for all our guests. We will be happy to share this with my team, specifically Donna. My sincere gratitude for choosing our hotel and we look forward to welcoming you back once again.

Warm Regards,

Laurice Asuncion
Front Office Manager
Holiday Inn Express Manila

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2019

A good hotel for the money charged, very clean and quality of the rooms is excellent, the one reason for marking down is the overpowering airfreshner smell. Its so strong I found it quite obnoxious but as my room was pre-paid for one night I had no choice. All rooms and corridors were the same. Nothing natural about the smell its so strong.
The canteen style feel cafetia for breakfast is again ok for the money being paid. But I have paid a quarter of the price in smaller hotels and only recieved marginally less quality. This was booked out of shear convenience for the airport.
Food including breakfast is avilable in the food court in the Mall across the street where more variety and quality can be obtained. The shops themselves dont open until 10am.

Room tip: Dont worry about being airside we heard virtually no noise in our room.
Date of stay: August 2019
    • Sleep Quality
    • Rooms
    • Service
1  Thank Beeforu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laurice Grace A, Front Office Manager at Holiday Inn Express Manila Newport City, an IHG hotel, responded to this reviewResponded August 18, 2019

Dear Beeforu,

Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. The management is looking into this and we are in the process of looking for the best solution.

With regards to the smell of the room and hallways, we shall coordinate this matter with our Housekeeping Team.

While our Express Start Breakfast has been specially selected to have a wide range of breakfast offerings. The Express Breakfast includes 5 hot items, 4 types of cereals, 6 bakery items with various jams & spreads, 3 juices, 2 yogurt and 3 fruits. In addition there are 4 types each of coffee and tea. We are certain that most guests will find this more than sufficient for breakfast.

We hope to have the opportunity to welcome you back in the future.

Sincerely,

Laurice Asuncion
Front Office Manager

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Reviewed August 14, 2019

I stayed in the Holiday Inn Express Manila Newport City, as I had an overnight stay in Manila due to flights. The hotel is located close to the airport. It offers free bus to the airport, which was great. On checking-in I went to the room and was pleasantly surprised with the quality of the room, great room. Called to the bar, but they had no wine left, limited options. Then the next morning I called down for breakfast and was very disappointed, minimal options again. I ended up leaving the hotel and walked on past the other hotels to a near-by shop. I went upstairs to the grocery section and purchased some food and water, was about a 5/10 minutes walk from the hotel.

Date of stay: July 2019
    • Location
    • Cleanliness
    • Service
2  Thank Armagh2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laurice Grace A, Front Office Manager at Holiday Inn Express Manila Newport City, an IHG hotel, responded to this reviewResponded August 16, 2019

Dear Sir/Mam,

Greetings from Holiday Inn Express Manila!

We would like to thank you for your feedback regarding our staff services. This will certainly motivate them to keep up the good work. Your satisfaction is the best reward for our staff who works day after day to offer the best service.

Holiday Inn Express Manila concept is focusing on limited service at a reasonable price, providing convenient, practical and standard amenities. We offer basic menu choices when it comes to our Buffet Breakfast in line with the other holiday inn express hotel. We hope that you will visit us again in the future.


Warm Regards,

Laurice Asuncion
Front Office Manager
Holiday Inn Express Manila

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Reviewed August 11, 2019

The Holiday Inn Express is right across the NAIA terminal 3 - accessible via the Runway Manila pedestrian overpass from the terminal to a shuttle station on the side of Resort's World.

If you are in between a late arrival flight and early flight the next day this is an option worth considering. You will not only save time vs the Manila traffic, but manage to get some extra hours sleep where needed.

Pro:
Check in was fairly smooth and the room was clean, cold, and all facilities were operational.

There is a shuttle that will take you from the runway manila walkway from the hotel and back - no need to walk.

Con:
This is a popular group tourist booking area - not recommended as a family getaway. Expect big buses of foreign Asians checking in the lobby.

Breakfast is only served between 6-10am; and unfortunately if you flight is earlier, they cannot pack breakfast for you.

Tip:
They have a promo rate of arrive and stay, which is lower than the best published price i have seen by at least Php500 pesos. Ask for it when you arrive, show your boarding pass and you can avail of this rate.

Room tip: They have a promo rate of arrive and stay, show your boarding pass and you can avail of this rate.
Date of stay: August 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank ManilaPat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laurice Grace A, Front Office Manager at Holiday Inn Express Manila Newport City, an IHG hotel, responded to this reviewResponded August 16, 2019

Dear Sir/Mam,

Greetings from Holiday Inn Express Manila!

Thank you for your valuable support and taking time to share your experience with us. It is our pleasure to have made your stay a comfortable and enjoyable one. Your compliments to our team members will motivate us to continue elevating our levels of service for all our guests. My sincere gratitude for choosing our hotel and we look forward to welcoming you back once again.

Warm Regards,

Laurice Asuncion
Front Office Manager
Holiday Inn Express Manila

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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