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“Looks like a 4 star, but...”

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Midas Hotel and Casino
Ranked #11 of 34 Hotels in Pasay
Reviewed January 15, 2014

I wish there were a 3.5 star option, because that's what I would've given the Midas. 3 feels too harsh, and 4 too generous. Upon entering and being greeted by no less than 10 employees, you are impressed by the lobby's decor. It's very upscale and welcoming. The rooms are nice, the shower, once you figure it out, had strong water pressure and was clean. The balcony was nice, sure it overlooks a smoggy city, but at night it's a very nice view. My biggest complaint was the food. The breakfast buffet was very below average and bland. There were nearly no options except fruit for a vegetarian. And the employees there were a bit snooty. We arrived only a couple minutes after the buffet officially ended and they simply would not serve us, even though there were plenty of people still at the buffet. I don't mind rules, I understand that they have to start clearing for the next meal, but when you're jetlagged from a long flight, and polite, you would think they could bend the rules just a bit. No such luck. In fact, they made us feel a bit like criminals for having the nerve to arrive a few minutes late. What happened to the notion of "Filipino time"??

Overall the staff of the hotel is very friendly and helpful, maybe too much so. I know that sounds crazy, but sometimes you just want to run in and out of your hotel without passing through a long procession of employees saying "Hello Sir". It's very nice, and it's very Filipino to do this, but for some reason it seemed over the top at the Midas. They could lose 5 of those door people and be fine. Frankly, sometimes you just want to be in your own world and not have to have human interaction, or feel like you're walking the red carpet at the Golden Globes when you really just want to run down to the convenience store in your sweats with messy hair and not be seen, but again, this is the Philippines, where friendliness is King, so it's probably bad of me to complain about this.

The location is great for many things, the lobby is a nice meet and greet hang out while enjoying music or people watching, and the casino is adjacent if you're into that sort of thing.

  • Stayed: January 2014, traveled on business
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Thank UpgradeMeNow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midas H, Public Relations Manager at Midas Hotel and Casino, responded to this reviewResponded February 3, 2014

To Our Valued Guest,

Thank you for choosing Midas Hotel and Casino on your recent stay in Manila. We are grateful as well that you appreciate our lobby's interior that we truly take pride on. Also, we took note of your areas of concern and we have already alerted our departments so we can take appropriate measures to prevent future occurrences.

Once again, thank you for staying with us . And we look forward to welcome and serve you again at Midas!


Sincerely,

ERWIN FIDEL M. DOÑA
Associate Director for PR and Brand

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed January 13, 2014

I choosed this hotel because of its short distance to the airport for just one night. for that the location is ok because it is also not that far from the Mall of Asia.
But my impression of the rooms has not been the best. The furnitures in the room has been dirty with dirty smudges and everything seems old.
Some people would maybe also check in because of the casino, I was not there Im not a gambler.
For one night it was ok but I would not check in again because for that what you got it could be a little bit cheaper.

  • Stayed: December 2013, traveled solo
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Thank KurisuS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midas H, Public Relations Manager at Midas Hotel and Casino, responded to this reviewResponded January 15, 2014

To Our Valued Guest,

Firstly, we would like to thank you for choosing Midas Hotel and Casino on your recent stay in Manila. We are grateful as well that you share with us your comments and feedback. We have duly noted on your concerns regarding our room. And we have alerted the concerned department in order to make appropriate measures for improvement.

We hope that you can give us the opportunity to serve you better in the future.


Sincerely,

ERWIN FIDEL M. DOÑA
Associate Director for PR and Brand

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013 via mobile

My credit card company had a 40% promo for this hotel. When we checked in were upgraded to a Suite room. The staff were all friendly and accommodating.

The room was adequately spaced and there's a great view of Roxas Blvd.

The only improvement would be the breakfast buffet. Some of the food are a bit cold already. They are also a bit undermanned (maybe because it was Christmas). It took quite some time before they cleared our table.

Overall, we had a great stay. Hope that next time they can also build a pool to complete the stay.

Stayed: December 2013, traveled with family
Thank EgbertChester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midas H, Public Relations Manager at Midas Hotel and Casino, responded to this reviewResponded January 10, 2014

To Our Valued Guest,

Thank you for choosing Midas Hotel and Casino on your recent stay in Manila! And we are grateful to learn more about your comments and feedback. We are glad to know as well that you were satisfied with the services rendered by our associates. Your kind words have been passed on to our team and this will motivate them to continue to strive for service excellence. We have also noted on your comments about our breakfast buffet, rest assured that we will take appropriate actions for enhancement.

Once again, thank you for staying with us and we look forward to welcome and serve you again at Midas Hotel and Casino!


Sincerely,

ERWIN FIDEL M. DOÑA
Associate Director for PR and Brand

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2013 via mobile

I'm at Midas now and am very disappointed in the slide in quality. The food in the included breakfast is horrible. Ice cold hash brown triangles, dried out pancit, poor quality all around and the room itself looped the same 4 songs over and over the whole time. Seriously? Same thing with room service yesterday. The desert cupcake was so state it must have been sitting on a shelf for days or even weeks...inedible.

It screams out "cheap/Chinese corner-cutting owners." Same with the rooms. The decor, fit and finish of the small details convey an attitude of "good enough". Sorry, I'm not a fake customer posting pumped-up review for hire by the hotel like most before me. This real traveler was real disappointed at how far standards have slipped since launch when I last stayed. With the rise of other casino hotels in the area that understand it is the small things that keep or lose customers, this place is doomed without a drastic investment and retraining effort.

Stayed: December 2013, traveled with friends
Thank SDHoosier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midas H, Public Relations Manager at Midas Hotel and Casino, responded to this reviewResponded January 7, 2014

To Our Valued Guest,

Firstly, we would like to acknowledge your feedback on your recent stay with us. It is through your comments that we are able to know on what areas that we need to improve and we thank you for sharing it with us.

We regret to know that there are expectations that we were not able to meet. And we apologize for the inconvenience it has caused you. We have alerted all departments regarding your comments and feedback, rest assured that appropriate measures will be taken.

We sincerely hope that you can give us the opportunity to recuperate the impression you have of our products and services and be able to serve you better in the future.


Sincerely,

ERWIN FIDEL M. DOÑA
Associate Director for PR and Brand

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2013

The last reviewer didn't seem to stay at the same Midas Hotel I stayed at.

We got a great deal at less than 4000php for a deluxe room by booking the Asia Travel Crazy Rate Mystery 5 Star Boutique Hotel which included breakfast for 2 .

Lovely hotel, great lobby with great Christmas Theme and Decorations including a Gingerbread House. The rooms were modern with very comfortable beds and pillows as we had a great night sleep. Toiletre supplies were generous.

Breakfast was very good. Service though at breakfast was below standard as I asked for coffee several times before I actually received a cup. Supervisor Frederick came to the rescue and offered us some great service after bringing the matter to his attention. He even managed a get some Bibinka for my wife even though it wasn't included in the breakfast offerings.

I'm not a fan of the surrounding area of the hotel but the hotel is close to the airport, Robinsons and Intramuros.

A good option in the Pasay area.

  • Stayed: December 2013, traveled as a couple
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2  Thank tommomelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midas H, Public Relations Manager at Midas Hotel and Casino, responded to this reviewResponded January 6, 2014

To Our Valued Guest,

Thank you for sharing with us your experience at Midas Hotel and Casino! We are glad to know that you enjoyed your stay with us. We are delighted to learn as well that you appreciate our guestrooms and Christmas decorations during the Holiday seasons. It is our utmost aim to provide our guests with the comfort and convenience that they truly deserve.

Once again, thank you for staying with us and we look forward to welcome and serve you again at Midas Hotel and Casino!


Sincerely,

ERWIN FIDEL M. DOÑA
Associate Director for PR and Brand

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2013

Your money is not worth it for this hotel. The rooms are dirty, nasty and old. Seems that they dont renovate the deluxe room. If youre going to call for front desk or any other line, geezzz it takes a long time to answer it or never it will. The breakfast is also is horrible and terrible, it looks like your dining at low budgeted cost breakfast. I will not go back to this hotel ever again. I'd rather choose other hotel. Remember the midas looks goods outside but if you take a look inside, its sucks!

  • Stayed: December 2013
    • Value
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2  Thank kimmpossible
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midas H, Public Relations Manager at Midas Hotel and Casino, responded to this reviewResponded December 10, 2013

To Our Valued Guest,

At the outset, we would like to thank you for your comments and feedback on your recent stay at Midas Hotel and Casino. On behalf of the Midas team, please accept our sincerest apologies that your experience at Midas did not meet your expectations. Your feedback is truly important to us as this will enable us to continually improve our products and services. We have alerted all the departments concerned regarding your experience.Please be assured that we will take the appropriate actions and measures to prevent future occurrences.

We earnestly hope that you will give us the opportunity to serve you better in the future.


Sincerely,


ERWIN FIDEL M. DOÑA
Associate Director for PR & Brand

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2013

If you want a decent hotel near Mall of Asia and the airport, this is a good choice. The hotel is quite old but ok. The lobby had a very good pianist playing jazzy music which was very nice. The staff is excellent and very friendly. The room service menu was great and the breakfast was the best I have had in any hotel. If you have a room with a balcony expect to hear some noise from the airplanes and traffic.

  • Stayed: November 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midas H, Public Relations Manager at Midas Hotel and Casino, responded to this reviewResponded December 10, 2013

To Our Valued Guest,

Thank you for sharing with us your feedback on your recent stay at Midas Hotel and Casino. We are so glad and grateful to know that you had a great experience especially with the breakfast buffet at Midas Cafe. Your good words have truly inspired us to keep on striving for service excellence. The Midas music at the lobby genuinely sets the mood of the day. Thus, our aim is to provide our guests the most fabulous service with the Midas touch.

It was our pleasure to be of service to you and we look forward to welcome you again at Midas Hotel and Casino.


Sincerely,

ERWIN FIDEL M. DOÑA
Associate Director for PR & Brand

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Midas Hotel and Casino

Address: 2702 Roxas Boulevard, Pasay, Luzon, Philippines (Formerly Hyatt Regency Manila)
Location: Philippines > Luzon > Metro Manila > Pasay
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Pasay
#5 Spa Hotel in Pasay
#8 Luxury Hotel in Pasay
Price Range: $81 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Midas Hotel and Casino 4*
Number of rooms: 220
Official Description (provided by the hotel):
Midas Hotel and Casino is the newest design-led lifestyle hotel situated along Roxas Boulevard at the coast of Manila Bay. The hotel is flocked by the Japanese Embassy and San Juan de Dios Hospital. It faces the Bay, a few meters from the intersection of Roxas Boulevard and EDSA. In the tradition of excellence set by the building's former occupants, The Sheraton, Savoy Philippines and Hyatt Regency Manila, this 225-room hotel continues to be THE venue for creating fond memories. Certain details of the original structure have been kept and integrated into the redesign of the building's interiors, creating a fusion of the past and the present in perfect harmony. In the chic and spacious hotel lobby, floor-to-ceiling adobe stone walls and pillars have been layered with chrome and crystals providing a stunning backdrop to its luxurious Italian designer furniture; while a fiber optic chandelier, possibly the only one of its kind in the Philippines, lends dramatic illumination. Throughout the hotel, this statement of modern glam and luxury is carried out in every detail. Midas forward-looking rooms and suites are carefully appointed, chic and have the feel of modern glam. All are pleasantly furnished natural fabrics and are equipped with upscale amenities. Executive floor guests get to enjoy buffet cocktails at the Sunset Lounge from 4 pm to 8 pm while taking pleasure in the sight of the Metropolis. Midas also offers restaurants with first-rate options for opulent enjoyment, each set to weave its own taste of magic - the 2702 Lobby Lounge, Midas Cafe and Yanagi Japanese Restaurant. May it be an end-of-day glass of wine or a cocktail to jumpstart a promising evening, the 2702 Lobby Lounge is definitely the place to go to and be seen at. Aside from the wide selection of cocktails, shooters, liqueurs, wines, and hard spirits, the 2702 Lounge also offers tasty treats and nibbles that will complement whatever drink is at hand. Culinary masters converge at the Midas Cafe to offer guests the ultimate dining experience ever. If the mere sight of palatable items laid out in a long buffet line is already an indulgence, then sinking one's teeth to them can be nothing short of divine. Midas Cafe offers everything from authentic teppan and sushi dishes, to classic Filipino dishes with a modern twist. The contemporary Japanese style at its finest is Yanagi Japanese Restaurant located at the Mezzanine floor of the hotel lobby. Experience a variety of specialties, with a sushi and sashimi bar, a teppanyaki / hibachi station and a la carte dining. Set along the majestic stretch of Roxas Boulevard, Midas Hotel and Casino is a short drive away from the domestic and international airports, convention venues, business districts and commercial areas . . . Airports Terminals • Ninoy Aquino International Airport (NAIA) Terminals 1 & 2: 5 kms / approximate driving time: 30 minutes from the hotel • Ninoy Aquino International Airport (NAIA) Terminals 3: 5 kms / approximate driving time: 30 minutes from the hotel • Domestic Airport: 5 kms / approximate driving time: 30 minutes from the hotel Convention Venues • SMX Convention Venues: 2 kms / approximate driving time: 15 minutes from the hotel • One Esplanade: 2 kms / approximate driving time: 15 minutes from the hotel • World Trade Center: 3 kms / approximate driving time: 20 minutes from the hotel • Philippine International Convention Center: 3 kms / approximate driving time: 20 minutes from the hotel ... more   less 
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Also Known As:
Midas Hotel Pasay
Midas Hotel And Casino Pasay, Metro Manila, Philippines

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