First of, my husband bought a ticket from a group buying site. The site did not include the fact that in every transaction there will be a middle agency, and so the misleading coupon bought the interest of my husband to surprise me for our Second wedding anniversary knowing that it is from a "reputable" hotel. Night before our anniversary I saw my husband very furious and frustrated and then he then told me about the failed surprise caused to him by the midas customer service and the agency. The agency did replied to him 7PM of November 20, 2012, that was too late for my husband to prepare for another plan, see below for the email of the said agency:
"Please be advised that Nov 21 is already fully booked as per Midas hotel.
Please advise other travel dates to proceed with the booking."
I asked him that he should ask the help of Midas directly, a little additional charge will not hurt our budget but unexpectedly Midas hotel was not good in handling it. they just promised my husband that they will call him but they did not.
Because of this disappointment, I asked my husband to demand for refund but he refused because he said dealing with them can give us another stress thinking that it would be our anniversary the other day. ok, second chance it is! so we booked December 14.
Come December 14,at the parking of Midas hotel we were expecting an assistance from the guard since he was just standing near us but he didn't we just have to call for another guard's attention to help us with the parking. By the way, parking doesn't look so safe unlike other hotels in Manila.
We had this 'good afternoon' greetings but no assistance after. They gave us a coupon for the welcome drinks but we didn't claim it since it's awkward to ask where (nobody assisted us going to the elevator or claiming the welcome drinks, unlike other hotels).
The room is good, fair for the price. comfortable. The hand soap is bvlgari (just the hand soap - it's ok because I am really not expecting bvlgari for rate of our room).
We arrived at the breakfast buffet area and we were like in the fast food standing beside the questionable table if someone still occupies it. Why? because the vacant tables have plates and food. Knowing it's a buffet, we can't just seat at that table immediately because someone might still getting his food. No one assisted us to our table. This is actually our first time to have this experience in a hotel's breakfast buffet. We were standing beside one of the tables with plates for like 5 minutes and since nobody claimed the table so we decided to seat ( yes, though the staff are loitering and seeing us, nobody care to assist us).
I went to check the buffet and the food are just fine. you will not get back to get another type of it. I went to check the egg station and asked for scrambled egg, while checking for their beef stroganoff, I overheard their staff asking for the scrambled egg for one of the guests. The staff said that the guest is following up for his scrambled egg. I am very disappointed on how the lady cook replied in a nasty filipino language " nasan yun number nya? wala? wag mo syang bigyan" "ayan ang number, mag hintay sya" (where is his number? nothing? then don't give him" "here's the number, let him wait". I am not expecting that kind of reply and attitude thinking that the other guests might hear them.
I still noticed the tables with plates and it will only be clear once another guest seated again.
btw, I don't know if they have swimming pool that's why I rated it poor
Filipinos are hospitable but they lack of it.
- Official Description (provided by the hotel):
- Midas Hotel and Casino is the newest design-led lifestyle hotel situated along Roxas Boulevard at the coast of Manila Bay. The hotel is flocked by the Japanese Embassy and San Juan de Dios Hospital. It faces the Bay, a few meters from the intersection of Roxas Boulevard and EDSA. In the tradition of excellence set by the building's former occupants, The Sheraton, Savoy Philippines and Hyatt Regency Manila, this 225-room hotel continues to be THE venue for creating fond memories. Certain details of the original structure have been kept and integrated into the redesign of the building's interiors, creating a fusion of the past and the present in perfect harmony. In the chic and spacious hotel lobby, floor-to-ceiling adobe stone walls and pillars have been layered with chrome and crystals providing a stunning backdrop to its luxurious Italian designer furniture; while a fiber optic chandelier, possibly the only one of its kind in the Philippines, lends dramatic illumination. Throughout the hotel, this statement of modern glam and luxury is carried out in every detail. Midas forward-looking rooms and suites are carefully appointed, chic and have the feel of modern glam. All are pleasantly furnished natural fabrics and are equipped with upscale amenities. Executive floor guests get to enjoy buffet cocktails at the Sunset Lounge from 4 pm to 8 pm while taking pleasure in the sight of the Metropolis. Midas also offers restaurants with first-rate options for opulent enjoyment, each set to weave its own taste of magic - the 2702 Lobby Lounge, Midas Cafe and Yanagi Japanese Restaurant. May it be an end-of-day glass of wine or a cocktail to jumpstart a promising evening, the 2702 Lobby Lounge is definitely the place to go to and be seen at. Aside from the wide selection of cocktails, shooters, liqueurs, wines, and hard spirits, the 2702 Lounge also offers tasty treats and nibbles that will complement whatever drink is at hand. Culinary masters converge at the Midas Cafe to offer guests the ultimate dining experience ever. If the mere sight of palatable items laid out in a long buffet line is already an indulgence, then sinking one's teeth to them can be nothing short of divine. Midas Cafe offers everything from authentic teppan and sushi dishes, to classic Filipino dishes with a modern twist. The contemporary Japanese style at its finest is Yanagi Japanese Restaurant located at the Mezzanine floor of the hotel lobby. Experience a variety of specialties, with a sushi and sashimi bar, a teppanyaki / hibachi station and a la carte dining. Set along the majestic stretch of Roxas Boulevard, Midas Hotel and Casino is a short drive away from the domestic and international airports, convention venues, business districts and commercial areas . . . Airports Terminals • Ninoy Aquino International Airport (NAIA) Terminals 1 & 2: 5 kms / approximate driving time: 30 minutes from the hotel • Ninoy Aquino International Airport (NAIA) Terminals 3: 5 kms / approximate driving time: 30 minutes from the hotel • Domestic Airport: 5 kms / approximate driving time: 30 minutes from the hotel Convention Venues • SMX Convention Venues: 2 kms / approximate driving time: 15 minutes from the hotel • One Esplanade: 2 kms / approximate driving time: 15 minutes from the hotel • World Trade Center: 3 kms / approximate driving time: 20 minutes from the hotel • Philippine International Convention Center: 3 kms / approximate driving time: 20 minutes from the hotel ... more less
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- Also Known As:
- Midas Hotel Pasay
- Midas Hotel And Casino Pasay, Metro Manila, Philippines