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“Clean Hotel but poor service”

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Microtel Inn & Suites by Wyndham Manila/At Mall of Asia
Ranked #8 of 31 Hotels in Pasay
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1,295 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Wichita, KS
Level 6 Contributor
127 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed July 21, 2014 via mobile

Close to the Mall, great breakfast buffet, nice food selections at other hours, clean rooms, super service!
I was pleasantly surpised as I had booked on Agoda sight unseen. I am happy I made a wise choice!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank azroxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelMallofAsia, General Manager at Microtel Inn & Suites by Wyndham Manila/At Mall of Asia, responded to this review, July 25, 2014
Dear Guest,
Thank you for your comment. It is nice to know that you had a great experience with us. We are happy that you appreciated our efforts especially our food and beverage service. We value your comment expressing that you made the wise choice in staying with us. We look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level 4 Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 14, 2014 via mobile

We had a layover and booked here because it was only a PHP300 metered cab ride from the airport and walking distance to Mall of Asia. The location was great. Big reason why we booked was to hangout at the nice rooftop pool. We showed up and found the pool so cloudy that we could hardly see the bottom of the pool. We were bummed, but the patio up there is still nice.

Our room was nice and clean but our toilet didn't flush on a normal basis, which was annoying.

Free breakfast was OK, but it was cold. It still served its purpose though.

Lastly, we asked for them to call us a metered taxi to get to the airport and the taxi that arrived was a flat rate taxi which cost us 500. Our fault for not asking the driver, but we assumed the correct cab was called.

Staff was friendly and hotel is average, but the price doesn't reflect that.

Stayed July 2014
Helpful?
Thank pistilloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelMallofAsia, General Manager at Microtel Inn & Suites by Wyndham Manila/At Mall of Asia, responded to this review, July 16, 2014
Dear Guest,
Thank you for your comment. It is nice to know that you had a pleasant stay with us. We are happy that you appreciated the cleanliness of our facilities and what our location has to offer. We have taken note of your comment with regard to the pool. We understand how disappointing it was since that was one reason why you decided to stay with us.Rest assured that we will address it accordingly. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Manila/At Mall of Asia

Property: Microtel Inn & Suites by Wyndham Manila/At Mall of Asia
Address: Coralway Ave Cor Seaside Blvd | Mall of Asia Complex, Pasay, Luzon 1308, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Pasay
Amenities:
Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 31 Hotels in Pasay
Price Range (Based on Average Rates): $
Hotel Class:3 star — Microtel Inn & Suites by Wyndham Manila/At Mall of Asia 3*
Number of rooms: 150
Official Description (provided by the hotel):
This economy class hotel is convenient to a myriad of popular tourist sites in Manila. The hotel offers 150 clean and comfortable rooms that are adorned with modern amenities such as chiropractic approved mattresses, color television and cable channels, window seating for relaxation, built-in desk and furniture and wireless Internet access. Guests will also find a restaurant and outdoor pool which offer a perfect place to relax after a long day of exploration. The Microtel Hotels & Resorts Mall of Asia is the perfect property for guests that want quaint accommodation in a prime location with signature Microtel quality. ... more   less 
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Also Known As:
Microtel Manila Mall Of Asia Hotel Pasay
Microtel Inn & Suites By Wyndham Manila/At Mall Of Asia Pasay, Metro Manila, Philippines

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