We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good hotel but truly excellent service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Microtel Inn & Suites by Wyndham Manila/At Mall of Asia
Ranked #8 of 31 Hotels in Pasay
Dublin, Ireland
Level 1 Contributor
3 reviews
3 hotel reviews
“Good hotel but truly excellent service”
Reviewed January 24, 2013

My family and I spent one night in Microtel on the 13th of January, 2013. That is my wife and I, my son Aleksander, 8, and my daughter, Maya, 5 months. We checked in early due to our early flight from Legaspi. This was no problem whatsoever. The room was spacious and the hotel clean. While the design is functional and not flashy, this was welcome after some disastrous hotel stays in Manila over the years. It was spotless, everything worked and the beds were comfy. Breakfast and facilities were good when the reasonable price is considered. Even the taxi van to the airport the next day was not a rip off.

However, I would particularly like to bring the attention to the staff on the morning we were due to leave. My infant daughter had become quite ill with a chest infection over the night. When I asked for a nearby doctor the reception staff were concerned and advised us that they would get an ambulance to my daughter. While we thought this was perhaps a bit serious for a chest infection, we did agree. Carlos, the manager, told us not to worry about our bags or the room and was genuinely concerned. The Hotel even paid for the ambulance! My daughter's infection turned out not to be too bad, she received an xray and we got the medicines prescribed. When we returned, all the staff, even the doormen was asking after my daughter, Maya. My wife and I were genuinely touched by this level of genuine service, which is hard to find in any hotel.

In summary, a reasonably priced hotel, right beside MOA, with clean, spacious rooms, a rooftop pool and a decent breakfast. However, I would go back any time we are in Manila just because of the extraordinary level of service. Salamat Carlos and all the staff!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruaidh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelMallofAsia, General Manager at Microtel Inn & Suites by Wyndham Manila/At Mall of Asia, responded to this review, January 24, 2013
Dear Guest,
Thank you for your comment in TripAdvisor with regards to you and your family's recent stay with us in Microtel Mall of Asia. It is nice to know that you appreciated what Microtel is all about. We put premium in providing clean, simple, NO FRILLS, safe and secured accommodations in all our location. We are glad that we were able to provide assistance to you daughter. What we may lack in other amenities, we try hard to reciprocate through more personalize service. We do hope to welcome you back in Manila!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,287 reviews from our community

Traveler rating
    265
    525
    340
    108
    49
See reviews for
514
277
92
225
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dublin, Ireland
Level 5 Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 23, 2013

For a Pinoy, the breakfast was quite good, just the way I am used to. But foreign guests may look for other varieties. But the way I see it, when you are in a foreign land, then it is best to sample the delicacies of that country you are travelling to. Anyway, if one is still peckish and is hankering for a burger, there is the mall of asia nearby that offers a variety of food that could satisfy any palate. The beds are comfortable and the room is spacious. Eventhough I didn't get the room with a seaview, my supposedly "room with a city view" had a very good view of the bay. And I love the picture window. Didn't mind paying for the Wifi but it didn't work so had to return the card and they gave me the full refund. The staff at the restaurant as well as the people manning the doors were quite attentive. Some people complained about the noise in the pool that can be heard by guests staying on the 12th floor. Guess we were lucky as we didn't hear any. Or maybe we were so knackered that people could be headbanging upstairs and we just slept right through it. Overall, I'd consider staying there again next time I'm in Manila.

Room Tip: i'd still opt for rooms above 7th level. less noise and better view
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vakkerdame74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelMallofAsia, General Manager at Microtel Inn & Suites by Wyndham Manila/At Mall of Asia, responded to this review, January 24, 2013
Dear Guest,
Thank you for your comment in TripAdvisor with regards to your recent stay with us in Microtel Mall of Asia. It is nice to know that you appreciated the comforts of our rooms and the warmth of our staff. Microtel strives hard to put premium in providing guests with comfortable, clean and safe accommodations. We look forward to welcoming you back in Manila!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iloilo City
Level 6 Contributor
246 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed January 22, 2013

The staff was fairly friendly, it took quite a while for my son and I to finally get to our room, and the front desk person wasn't really that friendly.
The room was very basic, but clean... nothing spectacular.
The food was very basic, nothing spectacular.

The pool was a micro pool.

The only thing this hotel has going for itself is the location. The roof top provides an excellent view of the MOA fireworks and if you're going to an event at MOA arena, staying here overnight beats going home in the traffic.

If you intend to shop until you drop at MOA... more convenient to drop in this hotel.

Given a choice... I probably wouldn't prefer to stay in this hotel again.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DocTotoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelMallofAsia, General Manager at Microtel Inn & Suites by Wyndham Manila/At Mall of Asia, responded to this review, January 23, 2013
Dear Guest,
Thank you for your comment in TripAdvisor with regards to your stay with us last year. It is nice to know that you appreciated the cleanliness of your room. Microtel puts premium in providing clean, comfortable and convenient accommodations to all our guest. We like it clean and simple. No Frills. Your comments are valuable and we will use it to improve on our service. We do hope you to welcome you back in Microtel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
Reviewed January 20, 2013

This is an overdue review...Anyway, we stayed here during the Christmas break, a perfect time to explore Manila.
From the name itself, Microtel, I never really expected anything grand, their name was a giveaway. But I thought since it was by Wyndham, it should be good... No frills…Anyway, the family just chose this for the reason that it was very near Mall of Asia which they hailed as the biggest mall in Manila... (very true!) Here are some of my observations:
* Rooms are clean.
* Pool is too small. Kids barely got to do laps.
* I have been to a lot of 5 star hotels, and this is the very first time I was actually asked of how we were doing by the Manager, (Mr. Aze), who surprisingly knew me by my name. At the back of my mind, I never had any real conversation with any hotel employees in other hotels, unless, I was out there to complain. So this for me was a big plus in customer service.
* Breakfast buffet did not serve much options but most of them were delicious, especially the fish fillet. It's a good thing the servers on the floor were fast in refilling my coffee :)
* The small outlet restaurant downstairs served simple but delectable food. Loved their fresh mango shake.
* Rooms are not sound-proof, so we literally heard the couple next door.
* Free shuttle to and from Mall of Asia. (schedule of which are posted in the lobby)
* Location is near the airport
* Location is near a lot of restaurants along the bay.
* Free view of the fireworks at night. (a big plus)
* WIFI is slow, so not recommending to those who are travelling for business

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Timetravel52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelMallofAsia, General Manager at Microtel Inn & Suites by Wyndham Manila/At Mall of Asia, responded to this review, January 20, 2013
Dear Guest,
Thank you for your comment in TripAdvisor with regards to you and your family's stay with us during your Christmas break. It is heartwarming to know that we were able to meet your expectations. Your appreciation of the service of our colleague, Ace Intante will be relayed to him accordingly. Microtel puts premium in providing our guests with clean, comfortable, convenient location and secured accommodations to all our guests. We are happy to know that you appreciated what we are trying to do. We will also use your comments to improve on our service. We look forward to welcoming you back in Manila!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level 5 Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed January 19, 2013

This is the second stay we had as the last leg of our trip.
Location: Excellent
Rooms: Clean and the size is perfect (just ask for the 2 beds room if you are taller than 1.75 mtr and bigger. The 12th floor is the ideal floor to stay.
Swimming pool: Very small (not for swimming), they should put a a power jet in it and convert it as Jacuzzi (that could be cozy).
Distance to the airport: Excellent
Distance to MOA (biggest shopping mall in Asia).
Service: Good, once we encountered a rather dull receptionist who expressed an unwelcome look when we said that we booked via Internet.
Transportation: If you are going to any place during the day, take a cab.

Room Tip: Ask for the 2 beds room if you are taller than 1.75 mtr and bigger. The 12th floor is the ideal floo...
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jguzon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelMallofAsia, General Manager at Microtel Inn & Suites by Wyndham Manila/At Mall of Asia, responded to this review, January 20, 2013
Dear Guest,
Thank you for your comment in TripAdvisor with regards to your recent stay with us in Microtel Mall of Asia. It is nice to know that you appreciated the cleanliness of our rooms and the convenience of our location. Microtel strives hard to put premium in providing our guests with clean and comfortable accommodations. We are delighted that we were part of your last two enjoyable days before going back home to Oslo. We look forward to welcoming you back in Manila!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flisa, Norway
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 17, 2013

We stayed at the place for a night on Jan. 9. The location is excellent as it is near MOA and they have shuttle service every hour. But the room was small, we booked here because my kids loves to swim and they have pool at the rooftop, but to our dismay the pool was too small and not clean, so my kids did not use the pool. For our breakfast buffet we went down 20 min. before ten in the morning, only to be informed that they had made their last call for breakfast already. Actually they were already cleaning and taking in the food into the kitchen from the buffet tables..Quite a dismay, many were still coming down to take their breakfast on the empty buffet tables. We checked out early and transferred to another hotel.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank efiram_f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelMallofAsia, General Manager at Microtel Inn & Suites by Wyndham Manila/At Mall of Asia, responded to this review, January 18, 2013
Dear Guest,
Thank you for your comment in TripAdvisor with regards to your recent stay with us in Microtel Mall of Asia. It is sad to know that we were not able to meet your expectations especially in terms of the size of our rooms and swimming pool. We will use your comment to improve on our services. We look forward to welcoming you back and giving us another chance to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Pasay hotels

Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 15, 2013 via mobile

My recent stay at this hotel was a nightmare. I was travelling with my 9 year old son and spent a night at this hotel due to location to the airport before going back to Canada. We were assigned a room on the 12th floor which is below the rooftop swimming pool, at 11pm we were woken up with a loud noise from above the room that sounds like they are re-arranging chairs and tables. It finally stopped after about an hour of listening to it and then at 6am a vibrating noice woken us up again, the noise was so annoying because it kept going on and off and we even turned off the AC to see if it was coming from there but then realize that it sounds like from a water pump. I called the front desk and made her aware of the noise. When I went in to shower, one of the TWO towels has a red stain and the white shower curtain is dirty that disgusted me. I brought it down to show the front desk when we checked out and ask for the manager on duty. After waiting for someone for about 10min, the operation manager finally came down and I told her about my frustrations with no sleep and stained towel. She said, it's her 1st week on the job and she's not aware of the noise situation at the hotel etc etc., she apologized and that's all she did. She said they will do something the next time I'll stay with them. I told her we are just vacationing from Canada and I won't know when are we be back to Phil again. I hope she knows that word of mouth is the key to success of any business. And also being new to her position should know NOT to let any guests leaves the hotel unhappy. Another issue is the breakfast, not too impress. They have too many servers busy talking to each other that I have to ask 2 people for a coffee and a refill after that. Not enough food, selection is poor for the rates they are charging. You have to wait for food to come one at a time at the buffet table. All said and done, I believe that all the bad reviews from this hotel are all true. Will never recommend or stay at this hotel in Manila. There are lots of NICE and newer hotels in Manila to choose from!

Stayed January 2013, traveled with family
Helpful?
2 Thank Theresa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelMallofAsia, General Manager at Microtel Inn & Suites by Wyndham Manila/At Mall of Asia, responded to this review, January 16, 2013
Dear Guest,
Thank you for your comment in TripAdvisor with regards to your recent stay with us in Microtel Mall of Asia. It is with deep concern to know about your negative experience during your stay. We offer no excuses and rest assured that we will look into the things you pointed out and address them accordingly. We will use your comments for us to improve on our services. We understand that you do not have any intention of going back but we still hope that you would reconsider your decision in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Pasay hotels
0.6 mi away
Hotel 101 Manila
Hotel 101 Manila
#13 of 31 in Pasay
110 reviews
0.1 mi away
Conrad Manila
Conrad Manila
#3 of 31 in Pasay
776 reviews
1.0 mi away
The Heritage Hotel Manila
Show Prices
Show Prices
Show Prices
2.0 mi away
Hotel Jen Manila
Hotel Jen Manila
#4 of 31 in Pasay
860 reviews
0.4 mi away
Golden Phoenix Hotel Manila
1.1 mi away
The Mabuhay Manor
The Mabuhay Manor
#7 of 31 in Pasay
953 reviews
Show Prices
Show Prices
Show Prices

Been to Microtel Inn & Suites by Wyndham Manila/At Mall of Asia? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Microtel Inn & Suites by Wyndham Manila/At Mall of Asia

Property: Microtel Inn & Suites by Wyndham Manila/At Mall of Asia
Address: Coralway Ave Cor Seaside Blvd | Mall of Asia Complex, Pasay, Luzon 1308, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Pasay
Amenities:
Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 31 Hotels in Pasay
Price Range (Based on Average Rates): $
Hotel Class:3 star — Microtel Inn & Suites by Wyndham Manila/At Mall of Asia 3*
Number of rooms: 150
Official Description (provided by the hotel):
This economy class hotel is convenient to a myriad of popular tourist sites in Manila. The hotel offers 150 clean and comfortable rooms that are adorned with modern amenities such as chiropractic approved mattresses, color television and cable channels, window seating for relaxation, built-in desk and furniture and wireless Internet access. Guests will also find a restaurant and outdoor pool which offer a perfect place to relax after a long day of exploration. The Microtel Hotels & Resorts Mall of Asia is the perfect property for guests that want quaint accommodation in a prime location with signature Microtel quality. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Booking.com, Agoda, Travelocity, TripOnline SA, Hotwire, Cheap Tickets, Cancelon, Travel Book Philippines, Inc., getaroom.com and HotelQuickly so you can book your Microtel Inn & Suites by Wyndham Manila/At Mall of Asia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Microtel Manila Mall Of Asia Hotel Pasay
Microtel Inn & Suites By Wyndham Manila/At Mall Of Asia Pasay, Metro Manila, Philippines

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing