Security guards welcome you thru the door by touching you all over, including your private parts. They check "everything" for guys, and may not even check the bags of women and children. They do racial profiling, basically if you remotely look like a terrorist, be prepared for cavity search. If you're wearing a business suit or look like a sexy girl, the female security guard will just give you the token slight pat-down, with no checking of your pouch/bag. When you complain, they even arrogantly shout at you and intimidate you. Encountered 2 guards there named Alexander Omandam and Jobert Villagracia (names on their name tags) who harassed us to the point that they refused us entry. When asked what's the reason for refusal for entry, they refused to answer. When our complaint was escalated to their security heads who introduced themselves as Marvin Agbayani and Lito Rendaje, these two supposedly more senior personnel just laughed at us when we gave our grievances, and just brushed us off after giving the rudimentary "a-ha", "yes", "really?", "I see", etc. answers.
When you call Resorts World customer service, after waiting for half an hour just get someone over the phone, you get the rudimentary "call center" treatment and basically no action taken despite you waiting for one. Follow-ups are just another waste of half an hour of your life, and another rudimentary "call center" treatment, and basically subsequent follow-ups are more wastes of time and effort on your part. It is even worse via email, as you won't get little response at all if any, despite multiple emails.
And we are not yet even talking about the casino service quality inside. When you ask for something, it takes extremely long time to fulfill your order, if it arrives at all. Dealers have gloomy faces, and many don't really care what happens to your money (bets) and treat you like your mindless and crazy idiots throwing away your money.
All this makes you wonder, just in case you visit Resorts World and something bad happens to you inside, you will probably just disappear from this world, and they won't even acknowledge your existence,(nor even properly file the necessary police reports, nor inform your kin about happened to you). Guest treatment, safety and security are extremely poor to say the least. Basically, you have to fend for yourself. Pickpockets and roughshods abound inside the smoky and musty casino. Prepare to be smelling like a burnt out stinking cigarette butt after just a few minutes inside. Hell on earth. As experienced, you cannot even depend on these "security" guards to secure and protect you, as they are even the ones causing the problems there. Frankly, we feared for our personal safety while there.
We visited Solaire Manila. And surprisingly, the experience was the total opposite, and highly recommended and enjoyable as of this writing!