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“Your life will be at risk when you visit Resorts World Manila!”

Resorts World Manila
Ranked #2 of 32 things to do in Pasay
Certificate of Excellence
Attraction details
Pasay, Philippines
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 12 helpful votes
“Your life will be at risk when you visit Resorts World Manila!”
Reviewed October 10, 2013

Security guards welcome you thru the door by touching you all over, including your private parts. They check "everything" for guys, and may not even check the bags of women and children. They do racial profiling, basically if you remotely look like a terrorist, be prepared for cavity search. If you're wearing a business suit or look like a sexy girl, the female security guard will just give you the token slight pat-down, with no checking of your pouch/bag. When you complain, they even arrogantly shout at you and intimidate you. Encountered 2 guards there named Alexander Omandam and Jobert Villagracia (names on their name tags) who harassed us to the point that they refused us entry. When asked what's the reason for refusal for entry, they refused to answer. When our complaint was escalated to their security heads who introduced themselves as Marvin Agbayani and Lito Rendaje, these two supposedly more senior personnel just laughed at us when we gave our grievances, and just brushed us off after giving the rudimentary "a-ha", "yes", "really?", "I see", etc. answers.

When you call Resorts World customer service, after waiting for half an hour just get someone over the phone, you get the rudimentary "call center" treatment and basically no action taken despite you waiting for one. Follow-ups are just another waste of half an hour of your life, and another rudimentary "call center" treatment, and basically subsequent follow-ups are more wastes of time and effort on your part. It is even worse via email, as you won't get little response at all if any, despite multiple emails.

And we are not yet even talking about the casino service quality inside. When you ask for something, it takes extremely long time to fulfill your order, if it arrives at all. Dealers have gloomy faces, and many don't really care what happens to your money (bets) and treat you like your mindless and crazy idiots throwing away your money.

All this makes you wonder, just in case you visit Resorts World and something bad happens to you inside, you will probably just disappear from this world, and they won't even acknowledge your existence,(nor even properly file the necessary police reports, nor inform your kin about happened to you). Guest treatment, safety and security are extremely poor to say the least. Basically, you have to fend for yourself. Pickpockets and roughshods abound inside the smoky and musty casino. Prepare to be smelling like a burnt out stinking cigarette butt after just a few minutes inside. Hell on earth. As experienced, you cannot even depend on these "security" guards to secure and protect you, as they are even the ones causing the problems there. Frankly, we feared for our personal safety while there.

We visited Solaire Manila. And surprisingly, the experience was the total opposite, and highly recommended and enjoyable as of this writing!

Visited August 2013
11 Thank TheTruthIsHere2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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627 reviews from our community

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English first
San Diego, California
Level Contributor
113 reviews
31 attraction reviews
common_n_attraction_reviews_1bd8 84 helpful votes
“Fun hang out”
Reviewed October 10, 2013

Get your game on and eat at some cool joints. one of the nicest and most desired Casinos in the City. Nice place to spend an afternoon if Relaxing and chill axing is what you want

Visited December 2012
Thank SonicSpringBok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Makati, Philippines
Level Contributor
233 reviews
83 attraction reviews
common_n_attraction_reviews_1bd8 2,174 helpful votes
“Too Expensive for a Movie House”
Reviewed October 6, 2013

First and last Time Ill watch in Newports Movie house. from what I remember. I spent 500 something for the movie percy jackson. The butler service is a joke. their incompetent and very slow. The buzzer for the butler service was also broken so its useless to keep on pressing it. Even though you have your own private place. It still sucks because the people behind us were so noisy that if it werent for my partner stopping me. I would have stuffed his foot in his mouth already.

Visited August 2013
24 Thank Atiyadlc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
30 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
“Cool place to chill, dine and past time..”
Reviewed September 12, 2013

It's always a pleasure to dine and chill with a live band every time I go back home, it's a casino world but I like the atmosphere with great choice of restaurants, shops and elegant posh designer boutique....a nice bar lounge with live band entertainment to relax, the choice is yours. Very strict and well secured which is a must in this kind of place, you can never trust anybody going in and out the door, it is for safety reason. We dined in several occasions at different restaurants and the food is very good, facilities are clean everywhere, never had a bad experience and the service is fine...will definitely stop by for dining and drink as soon as I arrive in my next trip back home.

Visited July 2013
Thank tinah1202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bacolod, Philippines
Level Contributor
149 reviews
55 attraction reviews
common_n_attraction_reviews_1bd8 75 helpful votes
“Casino has average ambience - but avoid the buffet”
Reviewed September 10, 2013

The casino is average in decor, very strict when it comes to IPads and Cameras - (you have to leave them at the check in counter), Definitely avoid the restaurant and buffet inside the casino - the dishes seemed to be sloppily cooked and served - no flavor at all! If you're playing the slots and had to leave in a hurry, you can't - because your money is in the card they give you and you have to fall in line at the cashier to cashout whatever's left in your card.

Visited June 2013
5 Thank JEAN G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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